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How much bad customer service is costing businesses

Auto Service World

The industries most at risk include fast food, department stores, online retailers, auto dealers, mobile providers and parcel delivery services all seeing significant drops in consumer spending after negative encounters. However, Qualtrics found that these employees often feel undervalued, underpaid and unsupported.

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Cherokee Media Group to debut Automotive Intelligence Awards at AIS

Auto Remarketing

At the upcoming Auto Intel Summit in April, Cherokee Media Group is launching the Automotive Intelligence Awards , which expands the program previously known as the Emerging 8. For the seventh year, Cherokee Media Group will honor companies that improve a specific aspect of the automotive industry through technology.

Media 59
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Babcox Media Announces New Executive Appointments

Tomorrow's Technician

Babcox Media announces the promotion of Mike Maleski and Brandi Gangel to co-presidents, as well as the addition of Sam Littman as director of finance & operations. Maleski joined Babcox Media in 2016 after a successful career in media and sports, including leadership roles at The Cleveland Plain Dealer and the Cleveland Cavaliers.

Media 130
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TGI Unveils Cosmo Kat Kash Retailer Program

Tire Review Magazine

Tire Group International (TGI) has launched the Cosmo Kat Kash program to support retailers and regional partner distributors with marketing solutions. Cosmo Kat Kash Program Offers Marketing Tools Retailers qualify for the Cosmo Kat Kash program by purchasing 125 units per quarter. The nationwide rollout began April 1.

Retail 52
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Dealers finding positive impact from digital retailing tools, study shows

Auto Remarketing

An overwhelming percentage of car dealers who use digital retailing tools are reporting encouraging results, according to the latest research by Cox Automotive. The top benefit of digital retailing, according to both dealers and customers, is the time saved, cited by 60% of dealers and 93% of shoppers.

Retail 111
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From the Magazine: Does aftermarket e-commerce matter in Canada?

Auto Service World

Canada’s online share of overall retail sales was around 12 per cent in 2024, based on data from eMarketer. America has become an increasingly retail-driven market in the last couple of decades with the ascendance of the big four players: AutoZone, NAPA, Advance Auto Parts and O’Reilly. Compared to about 16 per cent in the U.S.,

Retail 262
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Retail used-car market by the numbers: Supply, demand, prices & EV metrics

Auto Remarketing

It was good news, bad news for the retail used-car market in January. Our proprietary and highly exclusive data from the Cars Commerce platform empowers consumers and automotive retailers alike with the most up-to-date information on pricing, inventory and demand so they can make better buying and selling decisions,” Lindland said.

Used Cars 105