Automotive Training Centre

APRIL 11, 2024

After service advisor training , understanding customer rights and dispute resolution processes will be crucial during your career. The Canadian Motor Vehicle Arbitration Plan (CAMVAP) comes in here. This blog post introduces CAMVAP to students in service advisor training.

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Service Advisor Automotive Services Auto Mechanic Training Manufacturing 264

Automotive Training Centre

MARCH 14, 2024

A career after service advisor training presents an intriguing intersection of customer service and technical expertise, particularly within the automotive industry. A service advisor acts as a bridge between the customer and the technical team, requiring excellent interpersonal skills and a solid technical foundation.

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Service Advisor Technical Auto Mechanic Training Customer Service 264

Tomorrow's Technician

JUNE 17, 2025

Mitchell 1 has introduced major enhancements to its Job View feature in the latest release of its Manager SE 9.2 shop management software, adding powerful new tools that give service advisors greater flexibility and control when managing revisions. For more info: mitchell1.com

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Management Service Advisor Software Vehicle 130

Auto Service World

MARCH 13, 2025

The Vision HiTech Training and Expo in the Kansas City area once again provided industry pros with the latest training, from management to technical. Service advisors had the chance to take classes on topics like customer service and selling strategies.

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Service Advisor Management Customer Service Technical 263

Auto Service World

FEBRUARY 11, 2025

Service advisors should not be in charge of building tickets the job should be given to the ones who are working directly on the vehicle and who know exactly what they will need to do the job. For example, the service advisor may not know that the part theyre ordering doesnt come with bolts. Huh asked attendees.

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Service Advisor Vehicle IT Auto Repair 236

Brake & Front End

JUNE 12, 2025

Mitchell 1 has released the latest version of its Manager SE 9.2 shop management software, including improvements to its Job View feature. Mitchell 1 says it has added new tools that give service advisors greater flexibility and control when managing revisions.

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Software Management IT Service Advisor 100

Auto Service World

JANUARY 16, 2025

So how do you add value to your automotive service shop without sacrificing the customer experience? In todays economy, affordability and retaining customers is a top priority for many shop owners and managers. However, focusing solely on price as a strategy for retention is a short-sighted approach for automotive service shops.

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Service Advisor Automotive Services Management Professional Services 263

Auto Service World

NOVEMBER 5, 2024

Many companies are unveiling new products, making announcements and otherwise showing off their latest tools, technology and services for the auto care industry. You can check out our preview of both shows for some of the highlights of what’s taking place.

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Service Advisor Management Automotive Vehicle 130

CATI

JANUARY 25, 2024

Hello, future service advisors! If you’re considering a career in the automotive industry and are considering service advisor training, then you’re in for an interesting automotive career full of opportunities. Confidence builds customer trust after service advisor training. Let’s find out.

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Service Advisor Automotive Automotive Services Technical 111

Automotive Training Centre

JANUARY 23, 2024

In the fast-paced world of auto sales, a dealership’s ability to succeed depends not only on the caliber of the vehicles it offers but also heavily on the abilities and teamwork of its sales staff. In addition, sales managers often receive specific training in strategic planning, team management, and leadership.

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Service Advisor Finance Auto Mechanic Training Management 261

CATI

OCTOBER 26, 2023

The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor. In this role, active listening is as critical as clear articulation.

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Service Advisor Automotive Technical Finance 105

Auto Service World

MARCH 25, 2025

All too often, a shop will write up a repair order filled with technical jargon that only someone with expert knowledge of vehicle repair will understand. The technician just went through a long process of inspecting the vehicle, taking photos and thoroughly examining the issues. They have no idea what a MAF is.

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Consulting Service Advisor Retail Technical 194

Autoflow

MARCH 21, 2025

Designed to improve how technicians communicate repair findings during digital vehicle inspections (DVIs), this new feature helps shops deliver clearer, more professional recommendations that drive trust and speed up customer approvals. Technicians stay focused on what they do best: diagnosing and fixing vehicles.

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Service Advisor Automotive Repair Vehicle Management 98

Auto Service World

JUNE 29, 2023

Most service advisors know what questions they need to ask when a customer calls, often in a panic, to get their vehicle serviced. Asking … The post When to ask those key questions of customers appeared first on Auto Service World. Timing, as they say, is everything.

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Service Advisor Vehicle Auto Repair Management 211

Auto Service World

FEBRUARY 25, 2025

A technician who has received training directly from a vehicle manufacturer whether it be a class or by reading an OE book is considered a factory-trained tech as far as a shop coach and owner is concerned. In fact, price is essentially even in many cases, said the former service advisor of Volkswagen, Audi and Porsche dealers.

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Service Advisor Manufacturing A Tech Vehicle 130

Brake & Front End

JUNE 29, 2025

In the automotive repair business, service advisors are at the heart of building customer trust. based, family-owned company, they deliver premium engine management and fuel system components that meet or exceed OEM standards. Your recommendations matter. That’s why you need parts you can rely on—like Walker Products.

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Service Advisor Automotive Repair Automotive Manufacturing 100

Auto Service World

APRIL 15, 2025

Ways to pay will continue to be an area of growth, as higher demands will be put on auto repair shops to offer consumer credit options, easy monthly payment plans and affordable financing to help manage rising repair costs. The expectation is that modern vehicles should be repaired and maintained by modern shops and expertly trained staff.

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Car Auto Repair Shop Service Advisor Auto Repair 130

AutoSuccess

MAY 2, 2025

Hunter Engineering announced a new integration of its automated vehicle inspection software with PBS Systems dealership management software. The partnership allows service providers to attach digital inspection results directly to a service order. This happens as a vehicle drives through the service lane.

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Software Vehicle Service Advisor Utilities 52

Institute for Automotive Business Excellence

AUGUST 5, 2024

In the ever-evolving automotive industry, the role of a service advisor is both challenging and rewarding. As the bridge between the customer and the service department, a service advisor's ability to communicate effectively, build trust, and manage technical information is crucial.

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Service Advisor Automotive Services Automotive Technical 52

CATI

OCTOBER 26, 2023

The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor. In this role, active listening is as critical as clear articulation.

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Service Advisor Automotive Technical Finance 59

Auto Service World

MARCH 18, 2025

Much like the commenter, I wore all the hats for a long time: service advisor, technician, manager, accountant and marketer. Despite participating in management training for the majority of those years and being told that the owner needed to work on the business, I still worked in it a lot. But what was the trade-off?

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Service Advisor Management Car IT 130

AutoFix

FEBRUARY 13, 2025

They research online, read reviews, and expect clear communication from service advisors. However, many dont fully understand how modern vehicles are designed and repaired, which can lead to misunderstandings about pricing and labor time. Because modern vehicles are more complex, pricing transparency is essential.

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Service Advisor Auto Repair Auto Repair Shop Customer Service 52

CATI

APRIL 17, 2025

At an auto mechanic school, learning how to delegate tasks effectively is just as valuable as learning to repair engines or diagnose vehicle issues. In busy automotive shops, service centres, or dealerships, teamwork is key to keeping operations running efficiently.

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Mechanic Automotive Service Advisor Management 97

FastTrak Auto Shop Management Systems

JULY 27, 2023

The service advisor engages in the direct dealings with the customer. From the time that the engagement takes place – the service advisor must ensure that the repair opportunity is managed to make the best use of the technician’s time. The vehicle delivery step is an opportunity for relationship building.

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Service Advisor Automotive Repair Automotive Auto Repair Shop 52

Business Actualization

JANUARY 13, 2023

In the digital age that we all live in, auto repair shop business owners hear this over and over… You need to spend time managing your Google Ads account. If your auto repair shop's Google Ads Account is managed correctly, your return on investment is undeniable. If it’s managed incorrectly, your return on investment is, well.

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Auto Repair Management Auto Repair Shop Service Advisor 130

Business Actualization

JANUARY 13, 2023

In the digital age that we all live in, auto repair shop business owners hear this over and over… You need to spend time managing your Google Ads account. If your auto repair shop's Google Ads Account is managed correctly, your return on investment is undeniable. If it’s managed incorrectly, your return on investment is, well.

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Auto Repair Management Auto Repair Shop Service Advisor 130

AutoSuccess

MARCH 17, 2025

Customer satisfaction is directly related to dealership efficiency, so busy service departments are in need of a one-stop solution to streamline processes and build customer trust. BMW of El Cajon in El Cajon, California, is a mid-size dealership with around 30 technicians and 10 service advisors.

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Service Advisor Vehicle Management Customer Service 64

CATI

JUNE 15, 2023

Mass recalls can cause significant inconvenience for customers, but with a focus on customer satisfaction, service advisors can effectively navigate these situations and ensure a smooth and potentially profitable recall process. It’s up to you to highlight the expertise and track record of your dealership or service centre.

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Service Advisor Auto Repair Shop Management Manufacturing 52

Auto Service World

MARCH 25, 2025

As a mobile business owner, you’re not just a technician youre also a service advisor, parts technician, payroll manager, ambassador and accountant. With the busy lives of many motorists on the road, commercial and otherwise, I have found customers genuinely appreciate the services my business offers.

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Automotive Technician Automotive Service Advisor Mechanic 165

AutoSuccess

JANUARY 13, 2025

The Reynolds and Reynolds Company and UVeye announced the launch of a collaborative effort, beginning at the NADA Show 2025 , to enhance the quality of service from the moment a customer arrives at a dealership. ” When a customer arrives at a dealership, their vehicle will be scanned with the UVeye system.

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Service Advisor Retail Management Customer Service 52

Solera

JUNE 25, 2024

Explore the value of a mechanic labor time guide and how to integrate this vital metric into your shop management strategy below. What is a Mechanic Labor Time Guide Automotive repair shops rely on two distinct profit-making elements: parts and services. Building a profit margin into parts costs requires a simple formula.

Mechanic 130

Mechanic Auto Repair Shop Service Advisor Auto Repair 130

Brake & Front End

JULY 19, 2024

Doug Kaufman from ShopOwner recently spoke with Drew Jablonowski from Garage Gurus , a seasoned expert in the field, about the importance of training for service advisors, technicians, and shop owners. Drew pointed out that vehicles today are vastly different from those of the past.

Service Advisor 130

Service Advisor Automotive Services Automotive Management 130

Tomorrow's Technician

JULY 18, 2024

Doug Kaufman from Garage Gurus recently spoke with Drew Jablonowski, a seasoned expert in the field, about the importance of training for service advisors, technicians, and shop owners. Drew pointed out that vehicles today are vastly different from those of the past. His story underscores the need for continuous learning.

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Automotive Service Advisor Automotive Services Management 130

Autoflow

MARCH 5, 2025

How Autoflows Rainy Day Folder Can Boost Revenue and Retention in Your Auto Repair Shop Running a successful auto repair shop isnt just about fixing vehicles; its about building trust, retaining customers, and maximizing revenue opportunities. Key Benefits: Tracks deferred or declined services from DVI sessions.

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Auto Repair Shop Service Advisor Auto Repair Management 52

Solera

FEBRUARY 17, 2025

Managing traditional shuttle services drains resources, time, and money that could drive your dealerships growth. Between managing drivers, maintaining vehicles, and juggling customer schedules, your team spends valuable energy on transportation logistics instead of focusing on what matters most selling and servicing vehicles.

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Transportation Service Advisor Management Banking 130

Solera

FEBRUARY 17, 2025

Managing traditional shuttle services drains resources, time, and money that could drive your dealerships growth. Between managing drivers, maintaining vehicles, and juggling customer schedules, your team spends valuable energy on transportation logistics instead of focusing on what matters most selling and servicing vehicles.

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Transportation Service Advisor Management Banking 130

AutoFix

MARCH 19, 2025

In the auto repair industry, customer service is just as important as technical expertise. One of the biggest challenges shop owners and service advisors face is handling difficult conversationsespecially when customers express frustration or assign blame for vehicle issues. ” Key Strategy: Avoid defensiveness.

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Service Advisor Auto Repair Shop Auto Repair Customer Service 52