This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
Serviceadvisors should not be in charge of building tickets the job should be given to the ones who are working directly on the vehicle and who know exactly what they will need to do the job. For example, the serviceadvisor may not know that the part theyre ordering doesnt come with bolts. Huh asked attendees.
The Vision HiTech Training and Expo in the Kansas City area once again provided industry pros with the latest training, from management to technical. Serviceadvisors had the chance to take classes on topics like customer service and selling strategies.
Mitchell 1 has introduced major enhancements to its Job View feature in the latest release of its Manager SE 9.2 shop management software, adding powerful new tools that give serviceadvisors greater flexibility and control when managing revisions. For more info: mitchell1.com
Mitchell 1 has released the latest version of its Manager SE 9.2 shop management software, including improvements to its Job View feature. Mitchell 1 says it has added new tools that give serviceadvisors greater flexibility and control when managing revisions.
Many companies are unveiling new products, making announcements and otherwise showing off their latest tools, technology and services for the auto care industry. You can check out our preview of both shows for some of the highlights of what’s taking place.
So how do you add value to your automotive service shop without sacrificing the customer experience? In todays economy, affordability and retaining customers is a top priority for many shop owners and managers. However, focusing solely on price as a strategy for retention is a short-sighted approach for automotive service shops.
All too often, a shop will write up a repair order filled with technical jargon that only someone with expert knowledge of vehicle repair will understand. The technician just went through a long process of inspecting the vehicle, taking photos and thoroughly examining the issues. They have no idea what a MAF is.
Time Management and Organization Being courteous and clear is one thing; staying on schedule is another. ASTs who can manage time effectively help minimize customer wait times and meet expectations consistently. When everyone works as a team, service is faster and more accurate. How you interact with them makes a lasting impact.
Designed to improve how technicians communicate repair findings during digital vehicle inspections (DVIs), this new feature helps shops deliver clearer, more professional recommendations that drive trust and speed up customer approvals. Technicians stay focused on what they do best: diagnosing and fixing vehicles.
They research online, read reviews, and expect clear communication from serviceadvisors. However, many dont fully understand how modern vehicles are designed and repaired, which can lead to misunderstandings about pricing and labor time. Because modern vehicles are more complex, pricing transparency is essential.
A technician who has received training directly from a vehicle manufacturer whether it be a class or by reading an OE book is considered a factory-trained tech as far as a shop coach and owner is concerned. In fact, price is essentially even in many cases, said the former serviceadvisor of Volkswagen, Audi and Porsche dealers.
At an auto mechanic school, learning how to delegate tasks effectively is just as valuable as learning to repair engines or diagnose vehicle issues. In busy automotive shops, service centres, or dealerships, teamwork is key to keeping operations running efficiently.
Customer satisfaction is directly related to dealership efficiency, so busy service departments are in need of a one-stop solution to streamline processes and build customer trust. BMW of El Cajon in El Cajon, California, is a mid-size dealership with around 30 technicians and 10 serviceadvisors.
As a key link between your shop productivity and customer care, serviceadvisors play a vital role in recommending solutions that enhance vehicle performance and client satisfaction. Understanding how to communicate these benefits can differentiate your service offerings and foster customer trust.
As a key link between your shop productivity and customer care, serviceadvisors play a vital role in recommending solutions that enhance vehicle performance and client satisfaction. Understanding how to communicate these benefits can differentiate your service offerings and foster customer trust.
Nick Fox, regional manager for Gills Point S Tire and Auto Service , serving Montana, Idaho, and Utah, was born into the automotive industry. They ultimately drew Fox back in, inspiring him to lead a life of service to others. It was a natural transition to the sales counter and a serviceadvisor position.
The Reynolds and Reynolds Company and UVeye announced the launch of a collaborative effort, beginning at the NADA Show 2025 , to enhance the quality of service from the moment a customer arrives at a dealership. ” When a customer arrives at a dealership, their vehicle will be scanned with the UVeye system.
As a mobile business owner, you’re not just a technician youre also a serviceadvisor, parts technician, payroll manager, ambassador and accountant. With the busy lives of many motorists on the road, commercial and otherwise, I have found customers genuinely appreciate the services my business offers.
You handle the details so they can focus on their lives, knowing their vehicle is in expert hands. Focus on professional appearance: Our serviceadvisors didnt dress in business casualthey wore button-up dress shirts and ties. Think of it like this: youre no longer just a mechanic. Does this sound right for your shop?
Hunter Engineering announced a new integration of its automated vehicle inspection software with PBS Systems dealership management software. The partnership allows service providers to attach digital inspection results directly to a service order. This happens as a vehicle drives through the service lane.
Labor shortages have driven up wages for technicians and serviceadvisors. Modern vehicles demand more advanced diagnostics, tools, and training, which raises the time and cost per job. Know Your Key Metrics Effective financial management for auto shops begins with clarity. Are your technicians maximizing billed hours?
The shop has come a long way since its humble beginnings, evolving into a highly respected name and one of Las Vegass top providers of vehicle fleet maintenance. Just 5 years later, Micah, who had worked in the shop over school breaks as a teenager and trained as a serviceadvisor at Ford, rejoined the team.
Much like the commenter, I wore all the hats for a long time: serviceadvisor, technician, manager, accountant and marketer. Despite participating in management training for the majority of those years and being told that the owner needed to work on the business, I still worked in it a lot. But what was the trade-off?
The automotive industry is rapidly evolving, and employers are looking for professionals who are trained, certified, and ready to work on the latest vehicles. Modern vehicles are equipped with sophisticated computer systems, hybrid and electric powertrains, and advanced diagnostic technologies.
That may be easier said than done, because it takes a lot of time to understand both the scan tool and how well it interacts with the vehicles you’re working on, but there are a few factors that can help you dive a little deeper into the functions at your fingertips. Don’t let them be just an expensive code reader.
In partnership with NAPA, ShopOwner, the Babcox Media brand serving professional independent automotive shop owners, is seeking to recognize and celebrate the vital role of mentorship in the automotive service industry. He suggested partnering with students to repair a donated vehicle – not to keep, but to give away.
Ways to pay will continue to be an area of growth, as higher demands will be put on auto repair shops to offer consumer credit options, easy monthly payment plans and affordable financing to help manage rising repair costs. The expectation is that modern vehicles should be repaired and maintained by modern shops and expertly trained staff.
Whether it’s service, parts or vehicle sales, dealers need a solution that’s fast, secure and adaptable. Department-specific training ensures everyone — from serviceadvisors to F&I managers to cashiers — knows how to use the system confidently. In the dealership world, though, payments are absolutely critical.
How Autoflows Rainy Day Folder Can Boost Revenue and Retention in Your Auto Repair Shop Running a successful auto repair shop isnt just about fixing vehicles; its about building trust, retaining customers, and maximizing revenue opportunities. Key Benefits: Tracks deferred or declined services from DVI sessions.
In the auto repair industry, customer service is just as important as technical expertise. One of the biggest challenges shop owners and serviceadvisors face is handling difficult conversationsespecially when customers express frustration or assign blame for vehicle issues. ” Key Strategy: Avoid defensiveness.
But his passion for cars was ignited much earlier, watching his father repair commercial vehicles during his childhood. Among them is Zees daughter, Zaina, who serves as the shops lead ServiceAdvisor. Zee envisions her taking on the role of manager one day, continuing the family legacy.
In the automotive repair business, serviceadvisors are at the heart of building customer trust. based, family-owned company, they deliver premium engine management and fuel system components that meet or exceed OEM standards. Your recommendations matter. That’s why you need parts you can rely on—like Walker Products.
A serviceadvisor trying to decipher handwritten notes. Multiply these friction points by the number of vehicles in your shop, and you’ll start to see the real cost of paper – not just in clutter, but in minutes, mistakes and missed revenue. These go straight to the serviceadvisor and then to the customer for approval.
The Coats alignment and body inspection system combines touchless alignment measurements and high-resolution body imaging to streamline vehicle intake. This upgrade is all about giving shops more capability in less space, said Kyle Harris, Senior Product Manager at Coats.
Our clients have the ability to book an appointment online at any time of day, see what we see when we send them a digital vehicle inspection and pick up their vehicle after hours, once they pay online. As a shop owner, I can utilize programs that allow me to monitor KPI’s and meet with my managers weekly through online conferencing.
ServiceAdvisors are like PR professionals in the automotive industry. Suppose you’re considering taking up a ServiceAdvisor position right after your training. In that case, this blog post highlights five of the most common career challenges that serviceadvisors face, plus expert tips on managing them.
ServiceAdvisors are integral to auto dealerships, acting as the bridge between customers and Auto Technicians. They handle administrative tasks, log customer complaints, promote merchandise, and explain the services provided and their respective costs to clients.
If you’re searching for a career path that combines both interests in a rewarding, secure position, look no further than the automotive serviceadvisor role. Due to significant economic changes in recent years, you may wonder whether serviceadvisor training is the right decision for you in 2024.
A serviceadvisor acts as an intermediary between the client and the technicians. Their primary role is to interpret the client’s concerns about their vehicle and relay this information to the technicians. As you have been advised to do in serviceadvisor training , approach with sensitivity and finesse.
You’ve completed your serviceadvisor training and are ready to embark on a rewarding career in the automotive industry. While serviceadvisor training equips you for specific roles within the automotive industry, its transferable skills can lead you down unexpected paths.
If auto mechanics are the lifeblood of the automotive repair industry, serviceadvisors are its beating heart. In addition to acting as the bridge between customers and the service team at auto repair shops, serviceadvisors are responsible for many other tasks that, quite literally, can make or break the business.
After serviceadvisor training , understanding customer rights and dispute resolution processes will be crucial during your career. The Canadian Motor Vehicle Arbitration Plan (CAMVAP) comes in here. This blog post introduces CAMVAP to students in serviceadvisor training.
A career after serviceadvisor training presents an intriguing intersection of customer service and technical expertise, particularly within the automotive industry. A serviceadvisor acts as a bridge between the customer and the technical team, requiring excellent interpersonal skills and a solid technical foundation.
The role of an automotive serviceadvisor is pivotal within the automotive service industry. This professional acts as a bridge between customers and the technical team that servicesvehicles. Explore four best practices for processing payments after serviceadvisor training.
We organize all of the trending information in your field so you don't have to. Join 5,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content