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Why techs, not advisors, should build tickets

Auto Service World

Service advisors should not be in charge of building tickets the job should be given to the ones who are working directly on the vehicle and who know exactly what they will need to do the job. For example, the service advisor may not know that the part theyre ordering doesnt come with bolts. Huh asked attendees.

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Thousands head to KC for training

Auto Service World

The Vision HiTech Training and Expo in the Kansas City area once again provided industry pros with the latest training, from management to technical. Service advisors had the chance to take classes on topics like customer service and selling strategies.

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Mitchell 1 Boosts ‘Job View’ in Manager SE

Tomorrow's Technician

Mitchell 1 has introduced major enhancements to its Job View feature in the latest release of its Manager SE 9.2 shop management software, adding powerful new tools that give service advisors greater flexibility and control when managing revisions. For more info: mitchell1.com

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Mitchell 1 updates its shop management software

Brake & Front End

Mitchell 1 has released the latest version of its Manager SE 9.2 shop management software, including improvements to its Job View feature. Mitchell 1 says it has added new tools that give service advisors greater flexibility and control when managing revisions.

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Updates from AAPEX & SEMA 2024

Auto Service World

Many companies are unveiling new products, making announcements and otherwise showing off their latest tools, technology and services for the auto care industry. You can check out our preview of both shows for some of the highlights of what’s taking place.

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From the Magazine: Delivering value

Auto Service World

So how do you add value to your automotive service shop without sacrificing the customer experience? In todays economy, affordability and retaining customers is a top priority for many shop owners and managers. However, focusing solely on price as a strategy for retention is a short-sighted approach for automotive service shops.

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Why your inspections need to be easy to read

Auto Service World

All too often, a shop will write up a repair order filled with technical jargon that only someone with expert knowledge of vehicle repair will understand. The technician just went through a long process of inspecting the vehicle, taking photos and thoroughly examining the issues. They have no idea what a MAF is.