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4 Best Practices for Processing Payments After Service Advisor Training

Automotive Training Centre

The role of an automotive service advisor is pivotal within the automotive service industry. This professional acts as a bridge between customers and the technical team that services vehicles. In essence, service advisors ensure customer satisfaction while driving the business’s revenue through service and sales.

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The Importance of Effective Collaboration for Service Advisor Training Students

CATI

The role of a service advisor is primarily customer-facing. With that said, service advisors in auto body shops or dealerships are also responsible for overseeing workflow in these businesses, meaning they’ll constantly interact with technicians, mechanics, and other employees in the workshop.

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Maximizing Opportunities in Service Calls

AutoSuccess

While much emphasis is placed on acquiring new customers through extensive advertising, an equally crucial aspect often gets overlooked the power of effective service call management. Recent industry analyses reveal a significant trend: the majority of service department revenues, approximately 81%, originate from telephone inquiries.

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Automated Vehicle Inspection Software Integration with PBS Systems

AutoSuccess

Hunter Engineering announced a new integration of its automated vehicle inspection software with PBS Systems dealership management software. The partnership allows service providers to attach digital inspection results directly to a service order. This happens as a vehicle drives through the service lane.

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Stella AI Selected to Join GM IMR DDS Program

AutoSuccess

Now, GM retailers can utilize STELLA’s powerful AI platform to provide seamless customer engagement across multiple channels, including live chat, text and voice interactions. This ensures that customer inquiries are addressed promptly, driving engagement and maximizing sales and service opportunities.

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Elite Fly with the Eagles Event, Includes Tour to Jasper Factory Plant, Sept 25, 2023.

AutoShopOwner

Come Tour The JASPER Plants As Part of Fly With The Eagles, September 26th-28th in Indianapolis, IN!     Tour JASPER's Headquarters and Power Drive Facility at Our Upcoming Fly With The Eagles Shop Management Training! In addition, JASPER customers receive $200 off course registration - utilize your co-op funds as well!

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Auto Shop Finances in 2025: Smart Ways to Thrive as Repair Costs Rise

AutoFix

Labor shortages have driven up wages for technicians and service advisors. Know Your Key Metrics Effective financial management for auto shops begins with clarity. Are your service advisors trained to sell value, not price? Strengthen Advisor Performance Your front desk is your first line of profitability.

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