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Maximizing Opportunities in Service Calls

AutoSuccess

While much emphasis is placed on acquiring new customers through extensive advertising, an equally crucial aspect often gets overlooked the power of effective service call management. Recent industry analyses reveal a significant trend: the majority of service department revenues, approximately 81%, originate from telephone inquiries.

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Stella AI Selected to Join GM IMR DDS Program

AutoSuccess

Now, GM retailers can utilize STELLA’s powerful AI platform to provide seamless customer engagement across multiple channels, including live chat, text and voice interactions. This ensures that customer inquiries are addressed promptly, driving engagement and maximizing sales and service opportunities.

Retail 52
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Auto Shop Finances in 2025: Smart Ways to Thrive as Repair Costs Rise

AutoFix

Labor shortages have driven up wages for technicians and service advisors. Know Your Key Metrics Effective financial management for auto shops begins with clarity. Are your service advisors trained to sell value, not price? Strengthen Advisor Performance Your front desk is your first line of profitability.

Finance 52
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Are You Maximizing Your Scan Tools to Their Full Potential?

Brake & Front End

If there’s a truth that extends across all computerized devices, it’s that we likely utilize only a fraction of the things they have the ability to do. There are millions of devices utilizing them and, as a result, if there’s a particular error, you aren’t going to be the only one getting it, and there’s a good chance it’s already documented.

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Implementing Credit Card Surcharging without Risking Your CSI

AutoSuccess

Surcharging requires deep understanding of federal, state and card brand compliance, along with dealership-specific needs across departments like sales, service, parts and F&I. Laura Sherman and Amberly Allen of Dealer Merchant Services Compliance: The Right Way Surcharging isnt illegal but it is heavily regulated, Allen warns.

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AI and Emotional Intelligence: The Future of Talent Assessment in Automotive Retail

AutoSuccess

Business acumen: Recognizing when to close a sale, how to manage objections or strategically navigate pricing discussions. The Future of Automotive Talent Management The automotive retail industry stands on the cusp of a significant transformation in how talent is evaluated and managed.

Retail 40
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Automated Vehicle Inspection Software Integration with PBS Systems

AutoSuccess

Hunter Engineering announced a new integration of its automated vehicle inspection software with PBS Systems dealership management software. The partnership allows service providers to attach digital inspection results directly to a service order. This happens as a vehicle drives through the service lane.