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From the Magazine: The power of clear communication

Auto Service World

Service advisors: The key to customer understanding While technicians are essential in identifying issues, the service advisors role is to bridge the gap between the shop and the customer. Service advisors should take as much time reviewing and presenting the inspection as technicians spend performing it.

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From the Magazine: It’s Your Turn: A new path for automotive technicians

Auto Service World

After all, being a great mechanic means pushing yourself to continuously improve and thats only possible when you have strong competition. I am by no means the best technician or mechanic, but I did find myself trapped and becoming sour in this same situation. I knew there had to be a better option.

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Management, technical training top focus at AARO show

Auto Service World

12 kicked off with Alan Beech from Beech Consulting and an occasional contributor to CARS magazine. He dove into strategies to improve your business and be better prepared for the fall and winter by offering strategies for better inspections, tire sales, customer service, labour rate and more. The three-day event starting on Sept.

Technical 148
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How To Brand Your Auto Repair Shop as a Concierge Repair Shop

Shop Marketing Pros

Think of it like this: youre no longer just a mechanic. Focus on professional appearance: Our service advisors didnt dress in business casualthey wore button-up dress shirts and ties. Heres a simple starting point: Offer a pickup and delivery service for repeat clients. Instead of saying, How can I help you?

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Auto Repair Industry Podcast List

Shop Marketing Pros

Flat Rate Tech Podcast Podcast Host : Unknown Podcast Format : Audio Podcast Website : Visit Website Podcast Description: If you are an Automotive Mechanic or in the industry this is the show for you! The #1 automotive mechanic podcast! We talk about the good and the bad. This isn’t just another interview podcast.

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Beyond Natural Talent

AutoSuccess

For service advisors, it might require learning advanced diagnostic technologies if customer communication is their native strength. Meaningful growth requires deliberate practice focused effort on specific skills with clear feedback mechanisms. The question isnt whether we have natural talent we all do in certain areas.

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Leading Through Service: Nick Fox of Gills Point S Shares His Tire Industry Story

Tire Review Magazine

We still have a master mechanic there who started two months before I was born. It was a natural transition to the sales counter and a service advisor position. We pair that person with a mentor, and they get to experience a world-class education on how they can become a master mechanic.