Tire Review Magazine

JANUARY 1, 2025

Mitchell 1 released the latest version of Mitchell 1 Manager SE software, introducing Job View. Enhancing Shop Productivity with Mitchell 1 Manager SE Software Mitchell 1 Manager SE software is part of the productivity enhancements in version 9.1, helping shop professionals improve efficiency.

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Software Management Auto Repair Shop Auto Repair 52

Automotive Training Centre

MAY 1, 2025

Access manufacturer-specific data beyond standard OBD-II codes Technicians use laptops, wireless scanners, and factory-level diagnostic software to interface with a car’s dozens of onboard computers. Understanding how diagnostic tools have evolved gives you a better appreciation of the profession’s history.

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Mechanic Auto Mechanic Training Engineering Automotive 160

AutoSuccess

MAY 2, 2025

Hunter Engineering announced a new integration of its automated vehicle inspection software with PBS Systems dealership management software. The partnership allows service providers to attach digital inspection results directly to a service order. This happens as a vehicle drives through the service lane.

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Software Vehicle Service Advisor Utilities 52

Tire Review Magazine

JANUARY 1, 2025

Mitchell 1 released the latest version of Mitchell 1 Manager SE software, introducing Job View. Enhancing Shop Productivity with Mitchell 1 Manager SE Software Mitchell 1 Manager SE software is part of the productivity enhancements in version 9.1, helping shop professionals improve efficiency.

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Software Management Auto Repair Shop Auto Repair 52

Autoflow

FEBRUARY 1, 2024

This blog is made for automotive professionals — mechanics, shop owners, and service advisors — navigating the transition from traditional paper inspections to utilizing cutting-edge digital vehicle inspection software. There are also several questions that seemingly have no easy answers: “What software do I use?

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Software Vehicle Auto Repair Shop Auto Repair 105

AutoFix

FEBRUARY 13, 2025

For auto repair shop owners, mastering automotive customer service isnt just about answering questionsits about educating customers, setting realistic expectations, and making them feel valued. They research online, read reviews, and expect clear communication from service advisors.

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Service Advisor Auto Repair Auto Repair Shop Customer Service 52

CATI

APRIL 17, 2025

Strong delegation is especially important in roles like lead technician, shop supervisor, or service advisor. Many modern shops use management software to schedule jobs, assign tasks, and track performance. Delegation also boosts morale; when everyone feels trusted and empowered, the team performs better.

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Mechanic Automotive Service Advisor Management 97

AutoSuccess

MARCH 17, 2025

BMW of El Cajon in El Cajon, California, is a mid-size dealership with around 30 technicians and 10 service advisors. Not long ago, the busy service center faced challenges with internal and external communication. They found it in Dealerlogix s Service Suite Pro. It also has a hand in keeping customers informed.

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Service Advisor Vehicle Management Customer Service 64

AutoSuccess

FEBRUARY 12, 2025

By leveraging technology, optimizing processes and fostering a culture of excellence, dealerships can transform the service drive into a powerhouse of revenue and retention. Modern customers demand convenience, transparency and personalized service. Key Strategies for Service Drive Transformation 1.

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Service Advisor Software Car Dealership Utilities 52

Autoflow

DECEMBER 14, 2023

The new client microsite now gives service advisors the ability to preview a DVI before sending it to the customer. “Autoflow’s updated, customizable microsite is a feature that came about due to the increased adoption of Digital Vehicle Inspections (DVIs).

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Auto Repair Shop Service Advisor Auto Repair IT 105

Solera

JUNE 25, 2024

Mechanic labor time guides outline the number of hours experienced technicians take to complete any given service task, from changing the oil to replacing head gaskets. Access to a labor time guide that quantifies how long an EV repair takes could prove invaluable for technicians, service advisors, and customers alike.

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Mechanic Auto Repair Shop Service Advisor Auto Repair 130

Autoflow

MARCH 5, 2025

Thats where the Rainy Day Folder , a feature in Autoflows software, can make all the difference. The Rainy Day Folder is a feature designed to help auto repair shops track and follow up on unapproved services identified during a Digital Vehicle Inspection (DVI). Key Benefits: Tracks deferred or declined services from DVI sessions.

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Auto Repair Shop Service Advisor Auto Repair Management 52

AutoSuccess

MAY 21, 2024

As cybercrimes against auto dealerships escalate, dealers must recognize the importance of conducting frequent physical security audits to supplement any software-driven compliance tool they may be using. This stark reality should dispel any notion that software-based compliance protection alone is adequate in this business environment.

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Software Service Advisor Electronics Management 52

AutoSuccess

MAY 29, 2025

This comprehensive dealership service training program delivers structured, real-world training to service advisors and managers across dealership service drives. Advisors and managers gain real-world fixed ops training they can use immediately. “Training cant just be a one-time event or a checkbox.

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Consulting Management Service Advisor Software 40

Brake & Front End

FEBRUARY 7, 2024

Naturally, as an experienced service advisor you ask about what the car is experiencing. Often advanced tools, software subscriptions and a technician with the level of skills to successfully put all these elements together are required to arrive at the solution to the customer concern. Simple right? Frankly, you shouldn’t.

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Check Engine Light Service Advisor Software Engineering 130

AutoFix

APRIL 10, 2025

Labor shortages have driven up wages for technicians and service advisors. Evaluate: Subscription services and software licenses Office supply and utility usage Inefficient workflows that cost labor time Controlling overhead frees up capital for more strategic investments and helps offset the effects of rising external costs.

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Finance Auto Repair Auto Repair Shop Service Advisor 52

Brake & Front End

AUGUST 22, 2024

When I was a rookie service advisor, I quickly pulled out my calculator and reworked the estimate in hopes of getting the customer to approve the repair over the phone. Don’t cave in to a cheap repair! There are many ways to build an estimate for a customer when it comes to shocks, struts or springs.

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Service Advisor Software Vehicle Management 130

Autoshop Solutions

AUGUST 7, 2023

With 40 percent of current shop owners planning to retire in the next five years, a new wave of shop owners is implementing their own software stack. They manage techs and service advisors, finances, and just about every aspect of their business. Want to learn more about Autoshop Solutions’ services?

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Software Management Service Advisor Finance 52

Shop Marketing Pros

JUNE 14, 2023

*The Ideal Auto Repair Shop (00:14:57-00:16:41)* Kieran O’Brien discusses the ideal auto repair shop, which would be a specialty shop with a focus on customer service and the latest technology. The hosts compare it to the Ritz Carlton and Chick-fil-A.

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Auto Repair Auto Repair Shop Service Advisor Customer Service 130

Autoflow

DECEMBER 14, 2023

By now, most shops use shop management software to optimize workflows and processes. Pair Your Service Tablet with Autoflow Of course, tablets just provide the hardware. Adding the right software makes all the difference in how it operates. Autoflow’s user-friendly interface makes it easy to use our software on any device.

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Auto Repair Mechanic Auto Repair Shop Software 105

AutoSuccess

MAY 15, 2025

Surcharging requires deep understanding of federal, state and card brand compliance, along with dealership-specific needs across departments like sales, service, parts and F&I. Laura Sherman and Amberly Allen of Dealer Merchant Services Compliance: The Right Way Surcharging isnt illegal but it is heavily regulated, Allen warns.

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Management Service Advisor Banking Education 52

Brake & Front End

APRIL 25, 2024

What stops technicians and service advisors from performing more alignments? The bottleneck for performing alignment checks can be your alignment equipment and service information. If you are dealing with difficult targets, software or rolling compensation procedure, it will cost your shop productivity. You deserve it.

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Service Advisor Vehicle Electronics Software 130

FastTrak Auto Shop Management Systems

JUNE 27, 2023

Following are areas that can be explored at the initial point of contact: Offer Previously Recommended Services – At the point of contact (quote, appointment or check-in) previously recommended services should be reviewed with the customer. The Auto Repair Shop Software being used should prompt the service advisor to do this.

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Automotive Repair Automotive Service Advisor Auto Repair Shop 52

AutoSuccess

NOVEMBER 10, 2023

When I started a reconditioning software company in 2010, I just knew that any success we might achieve would depend on a long-term, committed promise to excel in customer support and experience as much as the benefits delivered. She was a warranty administrator and master service advisor for a Jaguar-Land Rover dealership.

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Software Service Advisor Customer Service Automotive 52

Autoflow

MAY 8, 2023

What is digital inspection software? As a result, service advisors can quickly get updates and share them with clients. They can recommend additional services and explain them with photo evidence to justify the work. Afterward, the tech or a service advisor would have to call and explain to a customer what was wrong.

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Auto Repair Auto Repair Shop Software Service Advisor 52

Tomorrow's Technician

JANUARY 29, 2024

Today’s scan tools rely on it for their technician assistance features, service information and databases, and many of them are designed to communicate with proprietary software applications, to share information and data with service advisors. Are you maximizing yours to their full potential?

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Engineering Customer Service Check Engine Light Electronics 130

Shop Marketing Pros

OCTOBER 27, 2023

I know that’s easy for me to say since I’m a marketer and I make my living from selling ongoing marketing services. Have you claimed your Google Business Profile, and is it completely and accurately filled out with service descriptions that directly relate to the services you have listed on your website? Do you give back?

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AutoSuccess

JUNE 19, 2024

Today’s sophisticated software presents a new opportunity for fixed ops management, offering a suite of features tailored to address key operational challenges and opportunities. Today’s managers are facing a mountain of complexity in dealing with customers, manufacturers, service advisors, technicians, upper management and on and on.

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Management Service Advisor Software Retail 52

AutoSuccess

FEBRUARY 26, 2024

Service advisors and general managers can see their fleet availability in real-time by simply logging into their operations dashboard. The dealership will see the customer’s name, driver’s license details, and more in TSD DEALER — the loaner software that supports 23 OEM courtesy transportation programs.

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Service Advisor Transportation Software Management 52

Autoflow

JUNE 27, 2023

Optimize Workflow Regardless of size, the sooner a service advisor can prepare an estimate, get parts and hand the job to a technician, the better. Is your service advisor walking back and forth to the bays for updates? Like it or not, every step between the hoist, the toolbox, the supply room, and beyond really adds up.

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Auto Repair Shop Auto Repair Service Advisor Software 40

Auto Remarketing

OCTOBER 2, 2024

Utilizing a data-driven stocking strategy tailored to your market is critical, and inventory optimization software can help ensure you have the right mix of used vehicles. Consider the transaction as a whole: the reconditioning profit in your service department, gaining a new retail customer, and the potential for a trade-in.

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Retail Utilities Management Service Advisor 98

AutoFix

APRIL 25, 2023

This is especially important if you have your service advisors on an incentive-based payment plan. If you’re falling behind, directly link your POS system to your accounting software for real-time updates. Ready to see how that works? Pro Tip: Never exceed a week on your income statement. At the end of the week, add it all up.

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Auto Repair Shop Auto Repair Service Advisor Troubleshooting 52

Autoflow

AUGUST 22, 2023

Ideally, you upsell more services. With Autoflow’s digital vehicle inspection software, you get an innovative tool to optimize ARO by streamlining processes and improving customer communication. If you’re going to measure one metric to drive your auto repair shop’s success, choose your average repair order (ARO). Wow, right?!

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Service Advisor Software Preventative Maintenance Automotive 52

Wrench

SEPTEMBER 4, 2022

Zach is a service advisor for Wrench. Sam is a Service Advisor with Wrench. Alex is a service advisor on the Wrench team. James is an Assistant Service Advisor with Wrench. Get a free quote Today, we want to take the time to acknowledge some of the teams that received internal shout-outs.

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Service Advisor Management Customer Service Oil Change 40

Automotive Management Network

JANUARY 18, 2021

The shop will have to pay to have it configured and also a monthly ongoing expense for using the service. Integrates with shop management software so that service advisors can see customer profiles and lead sources based on the caller ID. More robust on-premise phone systems will require a server on site.

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Auto Repair Shop Auto Repair Management Service Advisor 52

AutoSuccess

JULY 15, 2024

Uber for Business , Uber’s enterprise arm, recently announced it is now the exclusive rideshare solution for RedCap by Solera , a leading software company enhancing automotive service processes in dealerships nationwide. The new rideshare integration enables RedCap customers to arrange on-demand rides through Uber for Business.

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Transportation Service Advisor Utilities Automotive 52

AutoFix

FEBRUARY 9, 2024

Maybe it’s a sudden equipment failure or an essential software upgrade—having this fund keeps you from dipping into credit under pressure. Whether supporting local charities, sponsoring community events , or providing pro bono services to those in need, your business can make a significant impact.

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Auto Repair Auto Repair Shop Finance Service Advisor 40