Automotive Training Centre

FEBRUARY 23, 2024

The role of an automotive service advisor is pivotal within the automotive service industry. This professional acts as a bridge between customers and the technical team that services vehicles. In essence, service advisors ensure customer satisfaction while driving the business’s revenue through service and sales.

Service Advisor 252

Service Advisor Automotive Services Auto Mechanic Training Management 252

Auto Service World

FEBRUARY 11, 2025

Service advisors should not be in charge of building tickets the job should be given to the ones who are working directly on the vehicle and who know exactly what they will need to do the job. For example, the service advisor may not know that the part theyre ordering doesnt come with bolts. Huh asked attendees.

Service Advisor 232

Service Advisor Vehicle IT Auto Repair 232

Auto Service World

JANUARY 28, 2025

Technicians and advisors may feel pressured to rush through inspections. However, taking the time to be thorough isn’t just about providing good service; its a highly effective way to increase revenue, build customer trust, and improve shop efficiency. This protects both the customer and the shop from unexpected breakdowns.

Service Advisor 214

Service Advisor Vehicle Automotive Consulting 214

Auto Service World

NOVEMBER 12, 2024

Auto repair technicians and service advisors confront new challenges and opportunities in a rapidly evolving industry. As the technological and customer service landscape evolves, so too do their roles. Techs and advisors answered similarly as their shop owners: Availability (64 per cent). Most respondents (45.5

Auto Repair 244

Auto Repair Service Advisor Education Customer Service 244

Auto Service World

MARCH 13, 2025

Service advisors had the chance to take classes on topics like customer service and selling strategies. Whats probably the biggest annual training event for the automotive aftermarket wrapped up its 2025 show with more than 3,500 attendees.

Service Advisor 260

Service Advisor Management Customer Service Technical 260

Auto Service World

MAY 8, 2025

For service advisors struggling to discuss necessary repairs, she recommended first identifying the customer’s personality type. Image credit: Depositphotos.com The post The psychology behind auto service communication appeared first on Auto Service World. The key, she emphasized, is intention.

Service Advisor 252

Service Advisor Auto Repair Shop Auto Repair Brake Repair 252

Auto Service World

JUNE 13, 2025

However, while the importance of training technicians is well understood, one crucial area of training often gets overlooked: Service advisors. If jobbers want to provide true value to their customers, investing in advisor training is just as essential — if not more so — than technical training. Why train service advisors?

Service Advisor 162

Service Advisor Technical Consulting Automotive Repair 162

Auto Service World

DECEMBER 17, 2024

Instead, Voth advocates for a culture that brings employees together, particularly as the industry faces a growing shortage of skilled technicians and service advisors. The post Get rid of this management style in your shop appeared first on Auto Service World. Hows it going between the front and the back of your shop?

Management 243

Management Service Advisor Consulting Retail 243

Auto Service World

DECEMBER 3, 2024

One day, the service advisor couldn’t find the tech. One day, the service advisor couldn’t find the tech. Turns out, the tech was upset with the advisor and went home. The post Why removing toxic staff needs to be done right away appeared first on Auto Service World. And it needs to be done swiftly.

Service Advisor 274

Service Advisor IT Auto Repair Management 274

Auto Service World

MAY 21, 2025

The study, now in its sixth year, measures customer satisfaction with aftermarket service facilities.

Oil Change 175

Oil Change Service Advisor Vehicle Repair Vehicle 175

Tomorrow's Technician

AUGUST 8, 2024

The post Selling Ride Control: Key Insights for Service Advisors appeared first on Tomorrows Technician. The cycle of not selling ride control involves three phases: selective recommendations, casual mentions, and outright avoidance due to fear of rejection. This video is sponsored by Auto Value and Bumper to Bumper.

Service Advisor 130

Service Advisor IT 130

Brake & Front End

AUGUST 8, 2024

The post Selling Ride Control: Key Insights for Service Advisors appeared first on Brake & Front End. The cycle of not selling ride control involves three phases: selective recommendations, casual mentions, and outright avoidance due to fear of rejection. This video is sponsored by Auto Value and Bumper to Bumper.

Service Advisor 130

Service Advisor IT 130

CATI

NOVEMBER 16, 2023

The role of a service advisor is primarily customer-facing. With that said, service advisors in auto body shops or dealerships are also responsible for overseeing workflow in these businesses, meaning they’ll constantly interact with technicians, mechanics, and other employees in the workshop.

Service Advisor 110

Service Advisor Auto Body Shop Auto Repair Shop Management 110

AutoShopOwner

FEBRUARY 14, 2024

So why do so many service advisors struggle with this? I know two things about booking the next appointment. First, many struggle with it. And those that do book the next appointment at car delivery increase sales, maintain car counts, and have a better ROI. Why, they focus on the customer right in front of them.

Service Advisor 130

Service Advisor Car IT 130

CATI

JANUARY 25, 2024

Hello, future service advisors! If you’re considering a career in the automotive industry and are considering service advisor training, then you’re in for an interesting automotive career full of opportunities. Confidence builds customer trust after service advisor training. Let’s find out.

Service Advisor 111

Service Advisor Automotive Automotive Services Technical 111

Bolt on Technology

APRIL 1, 2025

The job title on your business card may say service advisor, but what does that mean? Do you handle scheduling jobs? Are you the one who keeps in contact with the customers, giving them updates and bad news and asking for upsells? Do you handle repair approvals? There are always problems you dont expect.

Service Advisor 52

Service Advisor Auto Repair Software Management 52

Tomorrow's Technician

JUNE 17, 2025

shop management software, adding powerful new tools that give service advisors greater flexibility and control when managing revisions. This helps advisors clearly present options and secure faster approvals from vehicle owners. The goal is to streamline processes and ensure no detail is overlooked or opportunity missed.”

Management 130

Management Service Advisor Software Vehicle 130

CATI

OCTOBER 26, 2023

The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor. In this role, active listening is as critical as clear articulation.

Service Advisor 105

Service Advisor Automotive Technical Finance 105

Brake & Front End

JUNE 12, 2025

Mitchell 1 says it has added new tools that give service advisors greater flexibility and control when managing revisions. With the enhanced Revisions feature, shops can now create unlimited Sub-Estimates for a customer’s vehicle, covering items such as deferred maintenance, recommended services and previously identified repairs.

Software 100

Software Management IT Service Advisor 100

Auto Service World

JANUARY 21, 2025

As well, the business will need to produce enough profit to hire a replacement for the owner, if they work in the business as a tech or service advisor. Now, its time to make a big decision: Buy an existing business or get a building and start fresh. Both options have pros and cons, it just depends on your time and finances.

Finance 260

Finance Service Advisor Education A Tech 260

Brake & Front End

DECEMBER 9, 2024

By understanding TPMS, service advisors can provide better support and instill confidence in their customers. This guide explains how TPMS works, the common reasons for the warning light, and the importance of accurate tire inflation. This video is sponsored by Auto Value and Bumper to Bumper.

Service Advisor 130

Service Advisor Vehicle IT 130

Auto Service World

MAY 30, 2024

It will feature technical and management training, led by leading instructors ready to equip shop owners, service advisors and technicians with essential skills AAPEX will be held November … The post AAPEX announces training schedule appeared first on Auto Service World.

Service Advisor 291

Service Advisor Technical Management Apprenticeship 291

Bolt on Technology

NOVEMBER 26, 2024

When technicians, service advisors, and customers aren’t on the same page, it can lead to delays, errors, and reduced profitability. Efficient communication is the backbone of any successful auto repair shop.

Auto Repair Shop 105

Auto Repair Shop Service Advisor Auto Repair IT 105

Tomorrow's Technician

DECEMBER 9, 2024

By understanding TPMS, service advisors can provide better support and instill confidence in their customers. This guide explains how TPMS works, the common reasons for the warning light, and the importance of accurate tire inflation. This video is sponsored by Auto Value and Bumper to Bumper.

Service Advisor 130

Service Advisor Vehicle IT 130

Auto Service World

MARCH 25, 2025

The service advisor then needs to transfer that information in the same appropriate manner to the customer. The service advisor then needs to transfer that information in the same appropriate manner to the customer. Does she even know where it is on the car? You’re going to help the customer, Beech explained.

Consulting 189

Consulting Service Advisor Retail Technical 189

AutoShopOwner

NOVEMBER 15, 2024

Are there bottlenecks in the service advisor process? Are your service advisors properly trained in the art of sales, and in delivering exceptional customer service? Another survey, also conducted by the SBA, found that 83% of failed business owners stated that their failure was due to cash flow problems.

Auto Repair Shop 130

Auto Repair Shop Service Advisor Auto Repair Utilities 130

Auto Service World

JANUARY 16, 2025

Thus, there is a fine balance and an art for the owner or service advisor to navigate these interconnected dynamics within the estimation, and checkout process. Clients are willing to pay a premium for clear communication, professional service and consistent quality. A great customer experience goes beyond the repair itself.

Service Advisor 260

Service Advisor Automotive Services Management Professional Services 260

AutoShopOwner

NOVEMBER 15, 2024

That meant that I was expected to repair or service nearly anything that rolled into my work bay. Isn’t It Time We Rethink What a Master Level Technician Is? By Joe Marconi, an Elite Worldwide Blog - My roots in the automotive industry go back to the 1970s working in a small 2-bay auto repair shop. That was back then.

Auto Repair Shop 130

Auto Repair Shop ASE ASE Certification IT 130

Tomorrow's Technician

FEBRUARY 5, 2025

These reports document system issues and trouble codes, helping technicians and service advisors prioritize necessary repairs. The Snap-on Apollo+ scan tool enhances vehicle diagnostics with its Health Scan feature, streamlining pre- and post-scans for efficiency.

Service Advisor 100

Service Advisor Vehicle IT 100

Brake & Front End

FEBRUARY 5, 2025

These reports document system issues and trouble codes, helping technicians and service advisors prioritize necessary repairs. The Snap-on Apollo+ scan tool enhances vehicle diagnostics with its Health Scan feature, streamlining pre- and post-scans for efficiency.

Service Advisor 100

Service Advisor Vehicle IT 100

Shop Marketing Pros

APRIL 22, 2025

You have strong service advisors Your team knows how to turn first-time coupon users into loyal, repeat customers. Email Marketing: A time-sensitive offer can encourage existing customers to schedule their next service. A strong service advisor will: Educate customers on additional services. The problem?

Auto Repair 130

Auto Repair Auto Repair Shop Service Advisor Oil Change 130

Autoflow

MARCH 21, 2025

Why Technician Notes Matter More Than Ever As a shop owner or service advisor, you know the importance of technician notes. ” This kind of clarity reduces back-and-forth questions, helps service advisors present findings more effectively, and ultimately boosts your shop’s efficiency and average repair order (ARO).

Service Advisor 98

Service Advisor Automotive Repair Vehicle Management 98

Brake & Front End

OCTOBER 28, 2024

In TSB SIB 00 07 02 that was revised June 2024 from BMW on Condition Based Services (CBS) , it had an interesting addition. If the service advisor has a KeyReader pad on their desk, initial vitals can be obtained from the key. It’s the electronic equivalent of having a service advisor along for the ride.

Service Advisor 130

Service Advisor Oil Change Vehicle Electronics 130

Automotive Training Centre

JANUARY 23, 2024

Service Advisors: Bridging Sales and Service in Automotive School As you’ll discover in automotive school , service advisors connect the sales and service worlds. Service advisors who undergo specialized training programs focus on improving their communication skills and customer service abilities.

Service Advisor 261

Service Advisor Finance Auto Mechanic Training Management 261

Tomorrow's Technician

JUNE 12, 2025

These points can be especially helpful for service advisors and other customer interactions. Refer to the vehicle manufacturer’s recommendation in the owner’s manual or service information – but be prepared with a concise answer. Here are some tips for you to understand them and recognize the value of regular replacement.

Service Advisor 130

Service Advisor Education Technical Preventative Maintenance 130

Automotive Training Centre

MAY 1, 2025

Todays technicians rely on sophisticated technology to diagnose problems quickly and accurately, an essential skill for anyone completing their auto mechanic training. Understanding how diagnostic tools have evolved gives you a better appreciation of the profession’s history. It also helps you prepare for the future of the automotive industry.

Mechanic 161

Mechanic Auto Mechanic Training Engineering Automotive 161

CATI

OCTOBER 26, 2023

The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor. In this role, active listening is as critical as clear articulation.

Service Advisor 59

Service Advisor Automotive Technical Finance 59