Tomorrow's Technician

MARCH 11, 2025

In partnership with NAPA, ShopOwner, the Babcox Media brand serving professional independent automotive shop owners, is seeking to recognize and celebrate the vital role of mentorship in the automotive service industry. Final Prizes: Winner: Carlyle Tools Gift Pack (Carlyle 4-Drawer Service Cart, Swag Pack, etc.) Semi-Finalist: 3pc.

Service Advisor 130

Service Advisor Automotive Automotive Services Technical 130

Auto Service World

MARCH 18, 2025

Delighted customers are very difficult for competitors to take away, He said at this years Automotive Aftermarket Retailers of Ontario training event. According to Murray Voth, an automotive aftermarket coach and consultant with RPM Training, the secret to achieving this lies in understanding the unique expectations of each stakeholder.

Automotive 130

Automotive Consulting Electronics Retail 130

AutoSuccess

MAY 29, 2025

This comprehensive dealership service training program delivers structured, real-world training to service advisors and managers across dealership service drives. Advisors and managers gain real-world fixed ops training they can use immediately. “Training cant just be a one-time event or a checkbox.

Consulting 40

Consulting Management Service Advisor Software 40

DRIVE

JANUARY 17, 2025

Among them is Zees daughter, Zaina, who serves as the shops lead Service Advisor. Workshops such as the Service Advisor workshop taught me how to better organize my day-to-day operations, how to handle many different types of customers, and address their concerns, he shares.

Service Advisor 52

Service Advisor Automotive Repair Auto Repair Management 52

Shop Marketing Pros

JULY 1, 2025

If you want to be the go-to trusted advisor, the premium brand in your area, and attract clients who value quality over cheap labor, it starts with how you show up online. If your shop delivers premium-level service, your online presence should reflect it. Interview your service advisors. Let’s be real. But your shop?

Media 130

Media Auto Repair Auto Repair Shop Education 130

Shop Marketing Pros

JULY 1, 2025

If you want to be the go-to trusted advisor, the premium brand in your area, and attract clients who value quality over cheap labor, it starts with how you show up online. If your shop delivers premium-level service, your online presence should reflect it. Interview your service advisors. Let’s be real. But your shop?

Media 130

Media Auto Repair Auto Repair Shop Education 130

Shop Marketing Pros

MAY 21, 2025

I used to put boundaries on my goals because I had this false belief that large companies cant provide a great customer experience. Then one day it hit me that Disney does it every day for 159,000 visitors across their parks. But thats another story. It meant that one of the positions in our company would be sunsetted. I said its simple.

Auto Repair Shop 130

Auto Repair Shop Auto Repair IT Service Advisor 130

Automotive Training Centre

MARCH 27, 2024

You’ve completed your service advisor training and are ready to embark on a rewarding career in the automotive industry. While service advisor training equips you for specific roles within the automotive industry, its transferable skills can lead you down unexpected paths.

Service Advisor 279

Service Advisor Auto Mechanic Training Customer Service Technical 279

AutoShopOwner

AUGUST 6, 2023

You'll leave this event reenergized and ready to take your company to the next level - in addition to having visited the nation's largest remanufacturer of drivetrain components. Space is limited for the training and JASPER tour - Be sure to reserve your seat ASAP!

Service Advisor 100

Service Advisor Utilities Management Transportation 100

Auto Service World

SEPTEMBER 19, 2024

They gathered in Mississauga, Ontario, at the Hilton Garden Inn Toronto Airport West for the AARO Trade Show & Training Event to hear from industry leaders and get both business management and technical training. The three-day event starting on Sept. The final day on Sept.

Technical 147

Technical Management Service Advisor Consulting 147

Brake & Front End

JUNE 17, 2024

This episode of Talking Shop with ShopOwner focuses on the challenges of training technicians and service advisors in the automotive industry. They also discuss the flexibility of the platform, which can be configured to align with the shop’s specific needs and services. We all know the value of training – or do we?

Service Advisor 130

Service Advisor IT Automotive 130

Automotive Training Centre

MARCH 5, 2024

To start, prospective apprentices should research and understand the different specializations within the field, such as automotive service technicians, auto body repair technicians, and automotive service advisors. This foundational knowledge is crucial in deciding which path aligns best with one’s interests and skills.

Mechanic 264

Mechanic Apprenticeship Education Automotive Repair 264

Shop Marketing Pros

JULY 3, 2024

Community involvement and charity events (00:20:34) The role of community involvement and charity events in creating customer loyalty and building relationships. Jeff’s background in Hawaii (00:01:03) Jeff’s background in Hawaii and the discussion about his current location.

Pit Crew 130

Pit Crew Service Advisor Auto Repair Management 130

Shop Marketing Pros

FEBRUARY 20, 2024

Networking Opportunities: Forge valuable connections during our pre-class dinner and a post-class networking event, hosted by Lucas Underwood, co-host of the Changing the Industry Podcast. The dinner will be the evening of the 13th after the training event and the networking event will be on Sunday the 14th.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Service Advisor Automotive 130

Tire Review Magazine

OCTOBER 15, 2024

This year’s event, which was held in Austin, Texas, focused on achieving excellence in all aspects of business under the theme “Roadmap to Excellence,” the company said. Tire Pros also provided franchisees with direct access to staffing services, including CareerPlug and LSI Staffing, at the conference’s vendor fair.

Service Advisor 98

Service Advisor Finance IT 98

Tire Review Magazine

OCTOBER 15, 2024

This year’s event, which was held in Austin, Texas, focused on achieving excellence in all aspects of business under the theme “Roadmap to Excellence,” the company said. Tire Pros also provided franchisees with direct access to staffing services, including CareerPlug and LSI Staffing, at the conference’s vendor fair.

Service Advisor 98

Service Advisor Finance IT 98

Auto Profit Masters

MAY 9, 2023

This past weekend, May 6-7, 2023, shop owners, service advisors, and technicians from all over North America gathered in Denver, Colorado for the first-ever Team Development Summit. One standout event at the summit was a discussion panel of top shop operators.

Service Advisor 100

Service Advisor Vehicle Auto Repair Shop Auto Repair 100

AutoSuccess

AUGUST 9, 2024

The most recent cyber event that affected thousands of dealerships across the country is just the latest example of how dealers, dealership senior leaders and principals must constantly think about the big picture and best practices.

Insurance 52

Insurance Service Advisor Finance Consulting 52

AutoSuccess

OCTOBER 3, 2024

Let’s look at the impact service advisors and BDC reps have on your store. By contrast, your service advisors can see 30 or more, and one BDC rep can speak with many more! This makes your service advisors and BDC team the most important customer relations representatives in your dealership.

Service Advisor 52

Service Advisor Management Media Used Cars 52

Shop Marketing Pros

SEPTEMBER 18, 2023

Once that happens, marketing has done its job and it’s time for sales and customer service to kick in. Once that happens, marketing has done its job and it’s time for sales and customer service to kick in. But where do you start when it comes to marketing KPIs? At Shop Marketing Pros, we tend to work with the best of the best shops.

Auto Repair Shop 130

Auto Repair Shop Service Advisor Media Auto Repair 130

AutoFix

FEBRUARY 21, 2023

As 2023 came into view, were you busy filling your calendar with the top automotive repair events? So, grab your calendar and start preparing to fill out your schedule with exciting and informative events you’ll love to attend. These events attract big crowds, encourage in-depth chats, and push you to put yourself out there.

Automotive 52

Automotive Auto Repair Auto Repair Shop Service Advisor 52

Shop Marketing Pros

SEPTEMBER 6, 2023

I thought coaches were only for athletes, and what the heck is a 20 Group? Sure, we had the internet, but information still was not at a premium like it is today. Today, there is no excuse. Information is everywhere and it’s super easy to find. We have the benefit of social proof to tell us who is legit and who is full of… it.

Auto Repair 246

Auto Repair Auto Repair Shop Automotive Mechanic 246

Shop Marketing Pros

OCTOBER 27, 2023

I know that’s easy for me to say since I’m a marketer and I make my living from selling ongoing marketing services. Have you claimed your Google Business Profile, and is it completely and accurately filled out with service descriptions that directly relate to the services you have listed on your website? Do you give back?

Auto Repair 235

Auto Repair Auto Repair Shop Car Media 235

Tomorrow's Technician

JANUARY 29, 2024

Today’s scan tools rely on it for their technician assistance features, service information and databases, and many of them are designed to communicate with proprietary software applications, to share information and data with service advisors. Are you maximizing yours to their full potential?

Customer Service 130

Customer Service Engineering Check Engine Light Electronics 130

Shop Marketing Pros

AUGUST 6, 2024

“They do quality work” “They give great customer service” “Pricing was better than the dealership” “Communication was top-notch” “They fully addressed the issues that needed to be addressed” “Professional, knowledgeable, courteous, and most importantly HONEST” “Wow! Shop owners won’t get hung up on customer service or quality.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Customer Service Service Advisor 130

AutoFix

SEPTEMBER 26, 2023

When you learn how to manage your business, including your employees, and market your business, you can easily do that with four techs or three techs and one or two service advisors – without ripping off customers. It doesn’t matter if you help by sponsoring an event or showing up to volunteer your time at an event.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Service Advisor Management 52

DRIVE

MAY 9, 2023

When customers walk into Kelsey and Brandan’s shop they know based on reputation alone that they are going to be given great service. They have also sent their Service Advisors to DRIVE’s Service Advisor School! Not everyone does, but you don’t know until you give it a try.” And it shows!

Automotive Repair 52

Automotive Repair Service Advisor ASE Certification Automotive 52

AutoSuccess

JULY 15, 2024

Uber for Business , Uber’s enterprise arm, recently announced it is now the exclusive rideshare solution for RedCap by Solera , a leading software company enhancing automotive service processes in dealerships nationwide. The new rideshare integration enables RedCap customers to arrange on-demand rides through Uber for Business. and Canada.

Transportation 52

Transportation Service Advisor Utilities Automotive 52

AutoInc.

SEPTEMBER 5, 2023

I hope to see you soon at Elite Coaching, Pro Service & training events, trade shows, automotive conventions, 4-wheeling on the trails, or anywhere else on this journey through life. After 20+ years of business ownership, I can tell you that connecting with and serving others has carried me through more hardships than I can count.

Service Advisor 52

Service Advisor Management IT Automotive 52

AutoFix

FEBRUARY 9, 2024

Whether supporting local charities, sponsoring community events , or providing pro bono services to those in need, your business can make a significant impact. Dave Ramsey’s financial peace philosophy is a tool many individual auto repair shop owners can use as a guide to financial success. Then, move to the next smallest debt.

Auto Repair 40

Auto Repair Auto Repair Shop Finance Apprenticeship 40

Driver's Edge

FEBRUARY 23, 2024

Finding the Right Auto Repair Shop When it comes to finding the right Dallas car repair shop, it's essential to consider a few key factors that can make all the difference in the quality of service you receive. Are you tired of dealing with unexpected car troubles during scorching Texas summers or chilling winter rainstorms?

Auto Repair 52

Auto Repair Auto Repair Shop Oil Change Tire Rotations 52

Shop Marketing Pros

JUNE 9, 2023

What Services Do You Want To Sell? I participate in a lot of Facebook groups, and I teach at a lot of industry events. Your billboards talk about your 30 years of service and ASE certifications. I had a plan for what it was going to look like, but that went completely out the window. Contents 1. You Market Without a Plan 6.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Management Education 130

Shop Marketing Pros

JANUARY 29, 2025

Origin of the Episode’s Topic (00:03:13) Kim explains that the episode’s topic originated from a class she taught about hosting events in auto repair shops. The Importance of Phone Etiquette (00:15:38) Emphasizes listening to phone calls to ensure service advisors are friendly and professional.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Service Advisor Customer Service 130

AutoShopOwner

DECEMBER 26, 2024

While this is truly a noteworthy event, it was our 25 anniversary that I will always consider as one of my most enduring memories. This restaurant was known for its elegant atmosphere, first-rate service, quality food, and also known for its high prices. The food, the wine, the dessert, the service, everything was perfect.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Service Advisor Management 130