Brake & Front End

DECEMBER 19, 2024

engine, 4R75E transmission, and 434,000 hard-use miles. A laundry list of engine performance codes was stored in memory along with the three that were provided by the customer. During the road test, I was able to confirm the hard shift in every gear complaint but also noted engine misfires present and a lack of power once warmed up.

Vehicle 130

Vehicle Engineering Service Advisor Electricity 130

Brake & Front End

DECEMBER 7, 2023

Hunter Engineering has announced a new integration partnership with automotive software provider UpdatePromise. Automakers have long advocated that dealer service departments increase tire sales to fuel additional sales per repair order, as well as retain service customers by bringing them back into the showroom.

Engineering 130

Engineering Service Advisor Automotive Services Management 130

Shop Marketing Pros

AUGUST 7, 2024

Brian explores how this approach can influence your marketing efforts, customer service, and overall shop success. He shares real-life examples of missed opportunities, highlighting the importance of proper service advisor training and the need to always look for ways to turn a “no” into a positive response.

Service Advisor 130

Service Advisor Auto Repair Auto Repair Shop Air Conditioning 130

CATI

OCTOBER 26, 2023

The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor.

Service Advisor 59

Service Advisor Automotive Technical Finance 59

Tire Review Magazine

MARCH 9, 2025

In 2025, the second phase will introduce translations for electrical systems, engine performance, advanced driver-assistance systems (ADAS), and other advanced topics. In early 2025, the company will release three more topics: Engine Operation, Electrical Foundations, and Service Advisor: Starter Systems.

Automotive 52

Automotive Service Advisor Auto Repair Automobile 52

AutoFix

FEBRUARY 13, 2025

They research online, read reviews, and expect clear communication from service advisors. Service advisors must break down these complexities in a way that reassures and educates customers, helping them understand repair times and costs. Encourage service advisors to personalize recommendations based on driving habits.

Service Advisor 52

Service Advisor Auto Repair Auto Repair Shop Customer Service 52

Tomorrow's Technician

JANUARY 7, 2025

engine, 4R75E transmission, and 434,000 hard-use miles. A laundry list of engine performance codes was stored in memory along with the three that were provided by the customer. During the road test, I was able to confirm the hard shift in every gear complaint but also noted engine misfires present and a lack of power once warmed up.

Vehicle 130

Vehicle Engineering Service Advisor Electricity 130

CATI

APRIL 17, 2025

At an auto mechanic school, learning how to delegate tasks effectively is just as valuable as learning to repair engines or diagnose vehicle issues. In busy automotive shops, service centres, or dealerships, teamwork is key to keeping operations running efficiently.

Mechanic 97

Mechanic Automotive Service Advisor Management 97

AutoShopOwner

NOVEMBER 15, 2024

With a limited number of vehicle brands to learn, it didn’t take long to become proficient in all areas of automotive repair, from engine mechanical, drivetrain, electrical, steering, suspension, and all other systems. The Big Three, as they were once known, dominated the roadways in those days. That was back then. View full article

Auto Repair Shop 130

Auto Repair Shop ASE ASE Certification IT 130

Automotive Training Centre

OCTOBER 11, 2023

From engineering to sales, each path is unique, and the opportunities are nearly limitless. It’s not a terminal position but a launchpad that, with the right combination of dedication and further automotive training , can lead to roles such as a mechanic, service advisor, or parts specialist.

Automotive 299

Automotive Auto Mechanic Training Mechanic Service Advisor 299

Tomorrow's Technician

DECEMBER 3, 2024

Some technicians and service advisors might try to replace only one unit at a time to get the customer back on the road. The problem is that most technicians, drivers and service advisors see a shock and strut as a low-tech device. Engineers are constantly working on how to strike a balance between comfort and control.

Service Advisor 130

Service Advisor Engineering Vehicle Mechanic 130

Brake & Front End

DECEMBER 2, 2024

Some technicians and service advisors might try to replace only one unit at a time to get the customer back on the road. The problem is that most technicians, drivers and service advisors see a shock and strut as a low-tech device. Engineers are constantly working on how to strike a balance between comfort and control.

Service Advisor 130

Service Advisor Engineering Vehicle Mechanic 130

Tire Review Magazine

DECEMBER 20, 2024

” In addition to Timeline, Today’s Class said it will release four new content topics by the end of the year: engine operation, electrical foundations, fasteners, and a service advisor topic on how starter systems operate and how to guide customers with starter concerns.

Service Advisor 40

Service Advisor Automotive Repair Electronics Electricity 40

Institute for Automotive Business Excellence

MARCH 9, 2023

Service advisors are an important part of our automotive businesses, especially when it comes to addressing the needs and concerns of each customer. So how do we (service advisors, owners, front counter workers, etc.) I believe the most important tool for advisors is to instill VALUE into each and every repair.

Service Advisor 52

Service Advisor Education Vehicle Utilities 52

AutoShopOwner

FEBRUARY 20, 2024

BUT, if we project a check engine diagnosis to take 2 hours, but the tech completes the testing in 1.5, We need to factor in that highly complicated jobs require your top tech (the most expensive too), the most expensive equipment and information programs, more service advisor time to explain, and have NO part profit.

Service Advisor 130

Service Advisor A Tech Engineering 130

AutoSuccess

OCTOBER 24, 2024

Hunter Engineering has released a new ADAS Coverage Guide, providing static and dynamic calibration coverage for service advisors and customers. The post Hunter Engineering Releases New ADAS Coverage Guide appeared first on AutoSuccessOnline. For more information, visit Hunter’s website.

Engineering 52

Engineering Service Advisor Mechanic Vehicle 52

Automotive Training Centre

MARCH 5, 2024

To start, prospective apprentices should research and understand the different specializations within the field, such as automotive service technicians, auto body repair technicians, and automotive service advisors. This foundational knowledge is crucial in deciding which path aligns best with one’s interests and skills.

Mechanic 264

Mechanic Apprenticeship Education Automotive Repair 264

Auto Service World

SEPTEMBER 19, 2024

He outlined expectations for techs and service advisors — but also what they expect from their boss. Scott Shotten gave two sessions, one on engine mechanical diagnosis with electronic equipment and a second on efficient and effective network diagnosis. The next two days featured Lindertech training. The final day on Sept.

Technical 148

Technical Management Service Advisor Consulting 148

AutoSuccess

MAY 2, 2025

Hunter Engineering announced a new integration of its automated vehicle inspection software with PBS Systems dealership management software. The partnership allows service providers to attach digital inspection results directly to a service order. This happens as a vehicle drives through the service lane.

Software 52

Software Vehicle Service Advisor Utilities 52

Tomorrow's Technician

OCTOBER 5, 2023

It all comes down to the performance and fuel economy and, with modern-day engines, the spark plug tip configuration is vitally important. To help you offer the right guidance to your customers, visit ShopSquadOnline.com for recommendations from other service advisors and technicians who are dealing with these customer questions every day.

Service Advisor 130

Service Advisor Engineering Manufacturing Vehicle 130

Tire Review Magazine

OCTOBER 1, 2024

Hunter Engineering announced that13 ADAS calibration target packages are now available for purchase online through the HunterNet 2 customer portal. HunterNet 2 is a free customer portal developed for under car service operators with single or multiple rooftops, Hunter said.

Engineering 52

Engineering Service Advisor Management Vehicle 52

Tire Review Magazine

OCTOBER 1, 2024

Hunter Engineering announced that13 ADAS calibration target packages are now available for purchase online through the HunterNet 2 customer portal. HunterNet 2 is a free customer portal developed for under car service operators with single or multiple rooftops, Hunter said.

Engineering 52

Engineering Service Advisor Management Vehicle 52

Brake & Front End

OCTOBER 5, 2023

It all comes down to the performance and fuel economy and, with modern-day engines, the spark plug tip configuration is vitally important. To help you offer the right guidance to your customers, visit ShopSquadOnline.com for recommendations from other service advisors and technicians who are dealing with these customer questions every day.

Service Advisor 130

Service Advisor Engineering Manufacturing Vehicle 130

Tire Review Magazine

DECEMBER 27, 2023

Hunter Engineering detailed a new integration partnership with automotive software provider UpdatePromise. Dealerships can capture videos and photos, review OEM direct and OEM-connected vehicle data, present safety-related inspection reports, and add services directly to DMS repair orders from one single integrated system.

Engineering 52

Engineering Service Advisor Software Automotive Services 52

Tire Review Magazine

DECEMBER 27, 2023

Hunter Engineering detailed a new integration partnership with automotive software provider UpdatePromise. Dealerships can capture videos and photos, review OEM direct and OEM-connected vehicle data, present safety-related inspection reports, and add services directly to DMS repair orders from one single integrated system.

Engineering 52

Engineering Service Advisor Software Automotive Services 52

Solera

JUNE 25, 2024

For example, an electric vehicle (EV) doesn’t require the same service intervals as a gas-engine car. Access to a labor time guide that quantifies how long an EV repair takes could prove invaluable for technicians, service advisors, and customers alike. Why Use a Mechanic Labor Time Guide?

Mechanic 130

Mechanic Auto Repair Shop Service Advisor Auto Repair 130

AutoSuccess

JUNE 17, 2025

Customer Education Customers who don’t understand why a service is necessary will likely decline the recommendation. Too often, service advisors fail to clearly explain the value of recommended maintenance. an engine with carbon buildup is like a dirty barbecue grill and needs annual cleaning). Would you approve it?

Service Advisor 52

Service Advisor Preventative Maintenance Education Technical 52

Brake & Front End

MARCH 3, 2025

Inspection When it comes to drivability or engine-related problems, it is always expected that the problem is duplicated by the technician as part of the diagnostic process. The questions about ride control and suspension are intended to establish what they are experiencing and what they expect post-repair.

Brake Repair 130

Brake Repair Vehicle Technical Service Advisor 130

Brake & Front End

OCTOBER 3, 2023

Service advisors know that answering those questions by offering facts about advancements in technology mean smoother, safer vehicles. Good news: they don’t necessarily need to understand the engineering behind them. Your customers have questions about a lot of components on, in and under their cars. The battery.

Service Advisor 130

Service Advisor Electronics Vehicle Electric Vehicles 130

AutoSuccess

DECEMBER 8, 2023

LOUIS — Hunter Engineering announces a new integration partnership with automotive software provider UpdatePromise. Automakers have long advocated that dealer service departments increase tire sales to fuel additional sales per repair order, as well as retain service customers by bringing them back into the showroom.

Engineering 52

Engineering Service Advisor Automotive Services Management 52

Brake & Front End

FEBRUARY 7, 2024

CC: How many times has this happened to you: your customer drives up in a car with the check engine light illuminated. Naturally, as an experienced service advisor you ask about what the car is experiencing. Simple right?

Check Engine Light 130

Check Engine Light Service Advisor Software Engineering 130

Brake & Front End

JULY 24, 2024

Your recommendations as a trusted service advisor have a great deal of influence in many of your customers’ purchasing and lifestyle decisions. The automotive industry is a leader in helping to fulfill those promises.

Service Advisor 130

Service Advisor Transportation Manufacturing Engineering 130

Tomorrow's Technician

JULY 22, 2024

Your recommendations as a trusted service advisor have a great deal of influence in many of your customers’ purchasing and lifestyle decisions. The automotive industry is a leader in helping to fulfill those promises.

Service Advisor 130

Service Advisor Transportation Manufacturing Engineering 130

AutoShopOwner

AUGUST 6, 2023

Get to know your fellow shop owners while getting a guided tour of the nation's largest remanufacturer of engines and transmissions. Come in a day early to our Fly With The Eagles training in Indianapolis, IN, and join us for a tour of JASPER's Headquarters and Power Drive facility in Jasper, IN on September 25th!

Service Advisor 100

Service Advisor Utilities Management Transportation 100

Shop Marketing Pros

JULY 1, 2025

The best social feeds from elite shops feel honest, professional, and deeply rooted in service. Interview your service advisors. Show the results, whether it’s a diesel engine overhaul or a spotless brake job. Showcase Your Team as Experts People want to know who’s working on their vehicles. Feature your techs.

Media 130

Media Auto Repair Auto Repair Shop Education 130

Shop Marketing Pros

JULY 1, 2025

The best social feeds from elite shops feel honest, professional, and deeply rooted in service. Interview your service advisors. Show the results, whether it’s a diesel engine overhaul or a spotless brake job. Showcase Your Team as Experts People want to know who’s working on their vehicles. Feature your techs.

Media 130

Media Auto Repair Auto Repair Shop Education 130

Tire Review Magazine

SEPTEMBER 25, 2024

Hunter Engineering has released its new ADAS Coverage Guide, which the company said is designed to provide easily accessible static and dynamic calibration coverage for service advisors and customers.

Service Advisor 52

Service Advisor Mechanic Engineering Vehicle 52