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Engine diagnostics have come a long way from the days of manual testing and mechanical guesswork. The Early Days: Manual Diagnostics In the early years of automotive repair, diagnosing engine problems was mostly a process of elimination. It also helps you prepare for the future of the automotive industry.
engine, 4R75E transmission, and 434,000 hard-use miles. A laundry list of engine performance codes was stored in memory along with the three that were provided by the customer. During the road test, I was able to confirm the hard shift in every gear complaint but also noted engine misfires present and a lack of power once warmed up.
If the serviceadvisor has a KeyReader pad on their desk, initial vitals can be obtained from the key. If the vehicle has a Display Key, the owner can view the recommended services and vehicle status on the key’s LCD display. It’s the electronic equivalent of having a serviceadvisor along for the ride.
Why Technician Notes Matter More Than Ever As a shop owner or serviceadvisor, you know the importance of technician notes. ” This kind of clarity reduces back-and-forth questions, helps serviceadvisors present findings more effectively, and ultimately boosts your shop’s efficiency and average repair order (ARO).
OEM flex schedules, also known as variable or adaptive maintenance schedules, rely on sensors and software to monitor engine loads, oil quality, driving style, and climate. This blog post explains why. What Are OEM Flex Schedules? They introduce students to how automotive training must now blend mechanical expertise with data interpretation.
In the automotive repair business, serviceadvisors are at the heart of building customer trust. As a US-based, family-owned company, we deliver premium engine management and fuel system components that meet or exceed OEM standards. Your recommendations matter.
They research online, read reviews, and expect clear communication from serviceadvisors. Serviceadvisors must break down these complexities in a way that reassures and educates customers, helping them understand repair times and costs. Encourage serviceadvisors to personalize recommendations based on driving habits.
In 2025, the second phase will introduce translations for electrical systems, engine performance, advanced driver-assistance systems (ADAS), and other advanced topics. In early 2025, the company will release three more topics: Engine Operation, Electrical Foundations, and ServiceAdvisor: Starter Systems.
” In addition to Timeline, Today’s Class said it will release four new content topics by the end of the year: engine operation, electrical foundations, fasteners, and a serviceadvisor topic on how starter systems operate and how to guide customers with starter concerns.
At an auto mechanic school, learning how to delegate tasks effectively is just as valuable as learning to repair engines or diagnose vehicle issues. In busy automotive shops, service centres, or dealerships, teamwork is key to keeping operations running efficiently.
With a limited number of vehicle brands to learn, it didn’t take long to become proficient in all areas of automotive repair, from engine mechanical, drivetrain, electrical, steering, suspension, and all other systems. The Big Three, as they were once known, dominated the roadways in those days. That was back then. View full article
Today’s scan tools rely on it for their technician assistance features, service information and databases, and many of them are designed to communicate with proprietary software applications, to share information and data with serviceadvisors. A single misfire event is tracked by the engine control module.
engine, 4R75E transmission, and 434,000 hard-use miles. A laundry list of engine performance codes was stored in memory along with the three that were provided by the customer. During the road test, I was able to confirm the hard shift in every gear complaint but also noted engine misfires present and a lack of power once warmed up.
Customer Education Customers who don’t understand why a service is necessary will likely decline the recommendation. Too often, serviceadvisors fail to clearly explain the value of recommended maintenance. an engine with carbon buildup is like a dirty barbecue grill and needs annual cleaning). Would you approve it?
Inspection When it comes to drivability or engine-related problems, it is always expected that the problem is duplicated by the technician as part of the diagnostic process. The questions about ride control and suspension are intended to establish what they are experiencing and what they expect post-repair.
Hunter Engineering announced a new integration of its automated vehicle inspection software with PBS Systems dealership management software. The partnership allows service providers to attach digital inspection results directly to a service order. This happens as a vehicle drives through the service lane.
Most diesel repair shop owners were never taught how to run a business, they were taught how to fix engines. Am I spending most of my time fixing trucks, or growing the business? If more than two answers made you pause, you’re not alone. That’s the difference coaching can make.
Some technicians and serviceadvisors might try to replace only one unit at a time to get the customer back on the road. The problem is that most technicians, drivers and serviceadvisors see a shock and strut as a low-tech device. Engineers are constantly working on how to strike a balance between comfort and control.
Some technicians and serviceadvisors might try to replace only one unit at a time to get the customer back on the road. The problem is that most technicians, drivers and serviceadvisors see a shock and strut as a low-tech device. Engineers are constantly working on how to strike a balance between comfort and control.
In the automotive repair business, serviceadvisors are at the heart of building customer trust. based, family-owned company, they deliver premium engine management and fuel system components that meet or exceed OEM standards. Your recommendations matter. That’s why you need parts you can rely on—like Walker Products.
The best social feeds from elite shops feel honest, professional, and deeply rooted in service. Interview your serviceadvisors. Show the results, whether it’s a diesel engine overhaul or a spotless brake job. Showcase Your Team as Experts People want to know who’s working on their vehicles. Feature your techs.
The best social feeds from elite shops feel honest, professional, and deeply rooted in service. Interview your serviceadvisors. Show the results, whether it’s a diesel engine overhaul or a spotless brake job. Showcase Your Team as Experts People want to know who’s working on their vehicles. Feature your techs.
Content That Educates and Converts Think of your website like your best serviceadvisor, the one who explains things clearly, never gets tired, and is always available. What’s causing that check engine light? Pro tip: YouTube is the second-largest search engine. Title your videos with local keywords: “Check Engine Light?
There’s always a quad waiting for service. They know how to rebuild an engine or tune a suspension. This is where the biggest gap in the powersports service world lives. The phones are ringing. But behind the scenes, something’s missing. Most shop owners are technicians first.
The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the serviceadvisor.
Hunter Engineering has announced a new integration partnership with automotive software provider UpdatePromise. Automakers have long advocated that dealer service departments increase tire sales to fuel additional sales per repair order, as well as retain service customers by bringing them back into the showroom.
Brian explores how this approach can influence your marketing efforts, customer service, and overall shop success. He shares real-life examples of missed opportunities, highlighting the importance of proper serviceadvisor training and the need to always look for ways to turn a “no” into a positive response.
The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the serviceadvisor.
From engineering to sales, each path is unique, and the opportunities are nearly limitless. It’s not a terminal position but a launchpad that, with the right combination of dedication and further automotive training , can lead to roles such as a mechanic, serviceadvisor, or parts specialist.
Serviceadvisors are an important part of our automotive businesses, especially when it comes to addressing the needs and concerns of each customer. So how do we (serviceadvisors, owners, front counter workers, etc.) I believe the most important tool for advisors is to instill VALUE into each and every repair.
BUT, if we project a check engine diagnosis to take 2 hours, but the tech completes the testing in 1.5, We need to factor in that highly complicated jobs require your top tech (the most expensive too), the most expensive equipment and information programs, more serviceadvisor time to explain, and have NO part profit.
Hunter Engineering has released a new ADAS Coverage Guide, providing static and dynamic calibration coverage for serviceadvisors and customers. The post Hunter Engineering Releases New ADAS Coverage Guide appeared first on AutoSuccessOnline. For more information, visit Hunter’s website.
To start, prospective apprentices should research and understand the different specializations within the field, such as automotive service technicians, auto body repair technicians, and automotive serviceadvisors. This foundational knowledge is crucial in deciding which path aligns best with one’s interests and skills.
He outlined expectations for techs and serviceadvisors — but also what they expect from their boss. Scott Shotten gave two sessions, one on engine mechanical diagnosis with electronic equipment and a second on efficient and effective network diagnosis. The next two days featured Lindertech training. The final day on Sept.
It all comes down to the performance and fuel economy and, with modern-day engines, the spark plug tip configuration is vitally important. To help you offer the right guidance to your customers, visit ShopSquadOnline.com for recommendations from other serviceadvisors and technicians who are dealing with these customer questions every day.
Hunter Engineering announced that13 ADAS calibration target packages are now available for purchase online through the HunterNet 2 customer portal. HunterNet 2 is a free customer portal developed for under car service operators with single or multiple rooftops, Hunter said.
Hunter Engineering announced that13 ADAS calibration target packages are now available for purchase online through the HunterNet 2 customer portal. HunterNet 2 is a free customer portal developed for under car service operators with single or multiple rooftops, Hunter said.
It all comes down to the performance and fuel economy and, with modern-day engines, the spark plug tip configuration is vitally important. To help you offer the right guidance to your customers, visit ShopSquadOnline.com for recommendations from other serviceadvisors and technicians who are dealing with these customer questions every day.
For example, an electric vehicle (EV) doesn’t require the same service intervals as a gas-engine car. Access to a labor time guide that quantifies how long an EV repair takes could prove invaluable for technicians, serviceadvisors, and customers alike. Why Use a Mechanic Labor Time Guide?
Hunter Engineering detailed a new integration partnership with automotive software provider UpdatePromise. Dealerships can capture videos and photos, review OEM direct and OEM-connected vehicle data, present safety-related inspection reports, and add services directly to DMS repair orders from one single integrated system.
Hunter Engineering detailed a new integration partnership with automotive software provider UpdatePromise. Dealerships can capture videos and photos, review OEM direct and OEM-connected vehicle data, present safety-related inspection reports, and add services directly to DMS repair orders from one single integrated system.
Serviceadvisors know that answering those questions by offering facts about advancements in technology mean smoother, safer vehicles. Good news: they don’t necessarily need to understand the engineering behind them. Your customers have questions about a lot of components on, in and under their cars. The battery.
LOUIS — Hunter Engineering announces a new integration partnership with automotive software provider UpdatePromise. Automakers have long advocated that dealer service departments increase tire sales to fuel additional sales per repair order, as well as retain service customers by bringing them back into the showroom.
CC: How many times has this happened to you: your customer drives up in a car with the check engine light illuminated. Naturally, as an experienced serviceadvisor you ask about what the car is experiencing. Simple right?
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