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With OEMs including Mercedes-Benz, BMW, Honda, and Ford adopting flexible schedules, serviceadvisors and technicians must understand: How to interpret oil life monitors and onboard diagnostics. Technicians must be ready to interpret this history and add accurate entries after each service.
If the serviceadvisor has a KeyReader pad on their desk, initial vitals can be obtained from the key. If the vehicle has a Display Key, the owner can view the recommended services and vehicle status on the key’s LCD display. It’s the electronic equivalent of having a serviceadvisor along for the ride.
This shift marked the beginning of a more technical, electronics-driven era of automotive training. Mechanics could now plug a diagnostic tool into the car to retrieve fault codes, dramatically speeding up troubleshooting. Mastering OBD-II scanning is a key part of any modern auto mechanic training program.
In early 2025, the company will release three more topics: Engine Operation, Electrical Foundations, and ServiceAdvisor: Starter Systems. Later in 2025, Todays Class will expand its training with an electrical/electronic diagnostics series. We pride ourselves on listening to our clients and working to deliver what they need.
For serviceadvisors, understanding the components and operations is crucial to solving your customers’ problems, On the surface, a window regulator’s job is simple. When advising on repairs, highlight the complexity of the job and why professional service is valuable. Disassembly and installation can be challenge.
.” In addition to Timeline, Today’s Class said it will release four new content topics by the end of the year: engine operation, electrical foundations, fasteners, and a serviceadvisor topic on how starter systems operate and how to guide customers with starter concerns.
” Voth suggested that automotive shops should embrace digital tools, such as online appointment scheduling and electronic estimates, to enhance the customer experience.
For serviceadvisors, understanding the components and operations is crucial to solving your customers problems, On the surface, a window regulators job is simplel. When advising on repairs, highlight the complexity of the job and why professional service is valuable: Disassembly and installation can be challenge.
He outlined expectations for techs and serviceadvisors — but also what they expect from their boss. Scott Shotten gave two sessions, one on engine mechanical diagnosis with electronic equipment and a second on efficient and effective network diagnosis. The next two days featured Lindertech training. The final day on Sept.
Serviceadvisors know that answering those questions by offering facts about advancements in technology mean smoother, safer vehicles. Your customers have questions about a lot of components on, in and under their cars. Do you know what is often overlooked? The battery. Often, your customer will ask “Does it fit?”
What stops technicians and serviceadvisors from performing more alignments? With the readings from the alignment check, you can form a repair strategy that will adjust the angles and ensure all electronic features, like ADAS functions. It is a convergence of costs regarding time, equipment and market prices for alignments.
.” In addition to Timeline, Today’s Class said it will release four new content topics by the end of the year: engine operation, electrical foundations, fasteners, and a serviceadvisor topic on how starter systems operate and how to guide customers with starter concerns.
These differentials can act like a locking limited-slip or open differential with only a change of the electronically controlled clutches. The differential control module makes corrections by determining where the driver wants to go and where the vehicle is going to make a correction.
While numerous processes aim to minimize this financial oversight in modern service drives, I contend that a significant portion of the solution lies within the often-underestimated realm of the multipoint inspection (MPI).
Today’s scan tools rely on it for their technician assistance features, service information and databases, and many of them are designed to communicate with proprietary software applications, to share information and data with serviceadvisors. I will say, at least in my opinion, every shop should.
The need for physical audit scrutiny is how dealership electronic and manual processes ensure the integrity of the Safeguards/CARS Rule designed to protect customer information from theft.
They also touch on the regulatory landscape surrounding surcharges and how Dealer Pay assists dealerships in navigating compliance issues, further stressing the hands-on training and support Dealer Pay offers to ensure successful implementation and usage of their system.
Implement strategies to improve service retention and upsell service contracts. Implement a policy on discounting parts and service; many dealers offer discounts on service that are not warranted.
In the present day, it takes more than one mechanic to run an auto service and repair shop. General managers oversee serviceadvisors, who rely on parts professionals to deliver products that mechanics use to conduct typical auto repair. A future filled with electronic cars means those skills will only progress.
Technicians, shop owners and serviceadvisors are not Shakespeare. While the need to adjust for worn parts was no longer part of the problem, electronic parts are susceptible to environmental conditions and system problems like high resistance in a connector. If something can be summed up in two words, we will do it.
In early 2025, the company will release three more topics: Engine Operation, Electrical Foundations, and ServiceAdvisor: Starter Systems. Later in 2025, Todays Class will expand its training with an electrical/electronic diagnostics series. We pride ourselves on listening to our clients and working to deliver what they need.
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