Tue.Mar 11, 2025

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How much bad customer service is costing businesses

Auto Service World

With global sales losses from bad customer experiences now soaring to $3.8 trillion a $119 billion jump from last year businesses face higher stakes than ever in meeting consumer expectations. New research from Qualtrics, an experience management company, highlighted the critical connection between customer experience, loyalty and spending. Consumers are ready to spend but they wont hesitate to cut ties with brands that fail to deliver.

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Inside the Engine Block

Tomorrow's Technician

The engine block is the foundation of the engine. It is the largest, heaviest component, and everything else in the engine is installed in the engine block, such as the crankshaft, rods and pistons. Cylinder heads are bolted to the block, as well as components like the oil pan, timing covers, water pump, and multiple brackets to support accessories such as steering pumps, alternators, and air conditioning compressors.

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Why pedestrian safety clothing may confuse automated crash prevention systems

Auto Service World

A new study is warning about the risk of reflective clothing and a vehicles crash prevention systems. The report from the Insurance Institute for Highway Safety (IIHS) suggested that the clothing designed to make pedestrians stand out to human drivers may actually make them invisible to automated systems. These results suggest that some automakers need to tweak their pedestrian automatic emergency braking systems, said IIHS president David Harkey.

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Nominations Now Open for 2025 Mentorship Award

Brake & Front End

In partnership with NAPA, ShopOwner, the Babcox Media brand serving professional independent automotive shop owners, is seeking to recognize and celebrate the vital role of mentorship in the automotive service industry. The ShopOwner Mentorship Award sponsored by NAPA will honor exceptional automotive shop owners, service advisors and technicians who are actively investing in the future of their profession by mentoring the next generation of automotive professionals.

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Aftermarket reports strong performance in 2024

Auto Service World

The Canadian automotive aftermarket showed resilience in 2024, despite ongoing challenges, according to new survey results. DesRosiers Automotive Consultants (DAC), in collaboration with the Automotive Aftermarket Retailers of Ontario (AARO), conducted a survey to understand the sector’s performance and expectations for 2025. The automotive aftermarket has seen strong performances even amidst the turbulence of the past few years, said Andrew King, Managing Partner at DAC. 2024 was no excep

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Nominations Now Open for 2025 Mentorship Award

Tomorrow's Technician

In partnership with NAPA, ShopOwner, the Babcox Media brand serving professional independent automotive shop owners, is seeking to recognize and celebrate the vital role of mentorship in the automotive service industry. The ShopOwner Mentorship Award sponsored by NAPA will honor exceptional automotive shop owners, service advisors and technicians who are actively investing in the future of their profession by mentoring the next generation of automotive professionals.

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PAID: Battery Charger Technology

Auto Service World

As vehicle technology evolves, so does the need for smarter battery charging solutions. For decades, battery chargers have played a critical role in vehicle maintenance, ensuring both standard and maintenance-free batteries remain reliable and ready for use. With the rise of AGM, Enhanced Flooded, Start-Stop, and Lithium Starting batteries, modern chargers must be more intelligent and adaptable than ever.

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More Trending

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Yokohama-ATG Expands Agricultural Tire Warranty Coverage

Tire Review Magazine

Yokohama-ATG has expanded its agricultural tire warranty. The company increased coverage amounts and doubled the fully covered duration of its stubble guard policy. Extended Coverage for Yokohama-ATG Agricultural Tire Warranty The Yokohama-ATG warranty now covers Agriflex+ IF/VF tires and all steel-belted radial farm tires in the Alliance lineup. Farmers using stubble-guard tires will also benefit from enhanced protection against harsh field conditions , Yokohama-ATG said.

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China's Farasis Unveils a LFP Battery That Charges Fully in Less Than Nine Minutes

autoevolution

Battery manufacturers have made significant progress in reducing charging time so that EV owners spend less time at a charging station. China's Farasis Energy unveiled ultra-fast-charging technology that reduces the 10%-80% charging time to less than 10 minutes. Electric vehicle adoption is highly dependent on the Li-ion battery performance. That's because the battery pack dictates the most important characteristics of an EV fr. ( continue reading.

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Experience the Nokian Tyres Surpass AS01 UHP All-Season Tire in Our Performance Review

Tire Review Magazine

Nokian Tyres is making a splash in the North American UHP tire market with the release of the Surpass AS01 ultra-high-performance all-season tire. Tire Review had the opportunity to test the tire at the legendary Las Vegas Motor Speedway. We tested the tires on four vehicles: Lexus RX500h , Polestar 2 , Toyota Supra , and Mercedes C300. We evaluated the tires wet grip , dry handling , and overall stability.

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Florida Dealer Sells Barely Driven 2025 GMC Hummer EV SUV for $33,000 Under MSRP

autoevolution

This Interstellar White 2025 GMC Hummer EV SUV features the 3X specification and was also fitted with the $9,995 Extreme Off-Road Package. It just sold at auction with 303 miles on the clock and the winning bid stood at $84,000. That’s a problem. You see, this truck originally retailed for $116,980, and the seller, a dealer out of Florida, let it go for $33,000 under MSRP.

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Maximizing Opportunities in Service Calls

AutoSuccess

A Guide for New Car Dealerships Dealerships are constantly exploring ways to enhance customer retention and leverage every opportunity. While much emphasis is placed on acquiring new customers through extensive advertising, an equally crucial aspect often gets overlooked the power of effective service call management. Recent industry analyses reveal a significant trend: the majority of service department revenues, approximately 81%, originate from telephone inquiries.

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He Bought a Dodge Challenger SRT8 for $6,000, Got Very Good News When He Popped the Door

autoevolution

This guy paid just $6,000 to get his hands on a 2009 Dodge Challenger SRT8. It is powered by the almighty HEMI, has a six-speed manual, is painted HEMI orange, has low mileage, and has a clean title. What else could he ask for? But is it really that good? Buying cars sight unseen at auctions is pure gambling. You can hit the jackpot, or you can go bankrupt.

Car 91
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Cars.com Recognizes Top Dealers

AutoSuccess

Cars.com has announced the winners of its Dealer of the Year Awards, presented annually to the top automotive dealers across North America. Auto dealers were honored as Cars.com Dealer of the Year recipients based on more than 1.3 million online consumer reviews submitted in 2024. Winners were chosen according to key drivers of repeat and referral business, including average star rating, total number of reviews and dealer response to those reviews. “Local dealerships are the backbone of th

Finance 52
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Lemon Twist Plymouth Superbird 440–6 Wants a New Owner So Bad It Has No Reserve on Price

autoevolution

1970: The Plymouth Superbird makes landfall in a most premieres-packed environment within the realm of the Car. General Motors is taking Detroit by big-block storms, with the lifting of the embargo imposed in 1963 on its four divisions. Dodge launches the Challenger. The Road Runner gets a six-barrel 440 V8. Ford pumps out the second wave of Boss Bros.

IT 89
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BKT Launches AGRIMAX SPARGO SB Tire

Tire Review Magazine

Managing vineyards and orchards requires compact and easy-to-handle solutions, especially in steep terrain and narrow row spacing. To meet these challenges, BKT said it developed AGRIMAX SPARGO SB , a radial agricultural tire that delivers fuel efficiency, superior traction, and a wide footprint. This advanced tire helps farmers optimize operations without compromising comfort or soil preservation, according to BKT.

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Tesla Cybertruck's Aluminum Frame Breaks Under Pressure, Still Impressively Sturdy

autoevolution

After YouTuber WhistlinDiesel snapped the Cybertruck frame in a viral torture test, it became clear that aluminum is not the best structural material for a work truck. Another test aims to discover just how dependable Cybertruck's frame is using more scientific methods. Tesla as a brand is not very popular these days, as people try to punish Elon Musk's company for his controversial political stance and hectic actions as the ch. ( continue reading.

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BKT Launches AGRIMAX SPARGO SB Tire

Tire Review Magazine

Managing vineyards and orchards requires compact and easy-to-handle solutions, especially in steep terrain and narrow row spacing. To meet these challenges, BKT said it developed AGRIMAX SPARGO SB , a radial agricultural tire that delivers fuel efficiency, superior traction, and a wide footprint. This advanced tire helps farmers optimize operations without compromising comfort or soil preservation, according to BKT.

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Aevum Yacht Concept Embraces Natural Light and Simple Geometries for Timeless Elegance

autoevolution

Some concept yachts are just flights of fancy, designed purely to explore unexpected possibilities and stimulate the imaginations of yachting enthusiasts, but others are actually stepping stones to innovation and can end up inspiring the future of the yachting world. Allstars Design, a developing Finnish studio specializing in contemporary design solutions for yachts and cruise ships, has unveiled a new superyacht concept that belongs to the latter category. ( continue reading.

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Burt Brothers Tire and Service Names New COO

Tire Review Magazine

Burt Brothers Tire and Service has appointed David Celenza as Chief Operating Officer (COO). He will oversee operations for all 29 locations, the company said. Burt Brothers COO Brings Leadership and Industry Expertise According to Burth Brothers, Celenza brings a wealth of experience in automotive, retail, operations management, multi-location leadership, and corporate finance. “Burt Brothers has a strong legacy of providing top-tier automotive care, and I am happy to be joining this comp

Finance 52
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2025 Ram 1500 RHO Gets the Mopar '25 Package, Turns Into a 540-Horsepower Bully

autoevolution

Here comes the 2025 Ram 1500 RHO with the exclusive Mopar '25 Package, a visual interior and exterior upgrade that gives it the "move out of my way" attitude. The changes, however, have no effect on the Hurricane engine, which is still rated at 540 horsepower. It is the Ram 1500 RHO's turn to get the Mopar '25 Package within the annual factory-vehicle customization program, which has just turned 16.

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Experience the Nokian Tyres Surpass AS01 UHP All-Season Tire in Our Performance Review

Tire Review Magazine

Nokian Tyres is making a splash in the North American UHP tire market with the release of the Surpass AS01 ultra-high-performance all-season tire. Tire Review had the opportunity to test the tire at the legendary Las Vegas Motor Speedway. We tested the tires on four vehicles: Lexus RX500h , Polestar 2 , Toyota Supra , and Mercedes C300. We evaluated the tires wet grip , dry handling , and overall stability.

Vehicle 52
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Ford Recalls Older Lincoln Navigator Vehicles Over Fire Concern

autoevolution

The Ford Motor Company has issued a 35,328-vehicle recall for side mirror LED logo lights that may short and cause a fire. According to documents published on the federal watchdog's portal, suspect vehicles include 2015 through 2017 Lincoln Navigator sport utilities made from January 17, 2014 to June 30, 2017 at Kentucky Truck Assembly. Located in Louisville, said plant specializes in full-size utility vehicles and heavy-duty trucks. ( continue reading.

Vehicle 52
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Don’t Fall for These Hail Damage Repair Myths

Dent Mechanic Group

If your car has been hit by a Texas hailstorm, you might have heard conflicting advice about fixing the damage. Many car owners believe common myths about hail damage repair and paintless dent repair, which often leads them to delay or avoid getting repairs altogether. Unfortunately, ignoring dents can result in bigger problems and higher costs in the long run.

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The Jaguar Type 00 Caused Quite a Commotion in Paris, Got Everyone Asking "What Is It?"

autoevolution

Is it a bird? Is it a plane? Is it a UFO? No, it is the Jaguar Type 00, a concept car designed to revolutionize the brand. The model arrived in Paris, carrying British actor Barry Keoghan, and caused quite a commotion in the City of Lights. The Jaguar concept car was present in the French capital for the Paris Fashion Week, and everyone stopped, stared, took out their phones, and photographed it while asking, "What is it?

IT 52
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PODCAST: Automotive Intelligence Award honoree Larry Dixon

Auto Remarketing

As part of the inaugural Automotive Intelligence Awards, Cherokee Media Group is honoring a select group of outstanding auto industry analysts for their contribution to the knowledge base of the used-car retail, finance and remarketing industries. Next up on our series of podcasts with these first-ever honorees in the Automotive Intelligence Awards: Industry Analysts program is a conversation with Larry Dixon, who is the vice president of Auction Data Solutions/AuctionNet at NAAA.

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Electrification Is Not for Every Fleet

Automotive Fleet

Navigating the complexities of transitioning to electric vehicles requires careful consideration of operational needs, infrastructure readiness, and financial implications.

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How We Fix Rear-End Collision Damage

Miracle Body and Paint

At Miracle Body and Paint, we know how tough a rear-end collision can be. We aim to make your car like new again.

Car 52
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Loder1899 Unveils an Off-Road S650 Ford Mustang Shelby Concept; They Might Even Build It 

autoevolution

Judging by the decaying sales, the last remaining ICE-powered pony car is tanking hard even in the absence of any real competition. But it might not be its fault – but rather the fact that sports cars, in general, are not a hot commodity anymore. So far, the deliveries of the last remaining pony car, the S650 seventh-generation ( continue reading.

IT 97
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Capital V Connection – Your Trusted Volvo Specialist in Austin, TX

Repair Shop Websites

At Capital V Connection, we specialize in providing expert repair and maintenance services for Volvo vehicles in Austin, TX. Our certified technicians are dedicated to delivering high-quality service using the latest diagnostic tools and OEM parts. Whether you need routine maintenance, brake repairs, or engine diagnostics, weve got you covered. We pride ourselves on transparent pricing and honest recommendations to ensure your Volvo runs smoothly and safely.

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This 1967 Plymouth Belvedere II Is a Stunning Survivor With a Rare Feature Inside

autoevolution

Introduced as a two-door hardtop version of the Cranbrook in 1951, the Plymouth Belvedere became a stand-alone full-size car in 1954. Originally a range-topping model, the Belvedere lost its top-of-the-line privilege when Plymouth introduced the Fury in 1956. Six years later, the Belvedere was downsized due to a corporate. ( continue reading.

Car 91
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CHAMP Titles Launches Next-Gen Digital Vehicle Titling Platform in Illinois

Automotive Fleet

The state joins the ranks of Ohio, Florida, Virginia, and the nationwide clearinghouse state of West Virginia in providing faster titling and lien services.

Vehicle 78
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All-New Robinson R88 Is a Game Changer in the Utility Helicopter Market

autoevolution

I always loved Robinson helicopters. There was something about the combination of a relatively affordable entry point into the world of rotorcraft with a sleek, stylish design that oozed timeless cool. But their latest chopper is something altogether different than a cheap and cheeful bare-bones light helicopter. It's the all-new Robinson R88, and it can carry a heck of a lot more than its older siblings.

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Tesla Cybertruck Testing Shows It Has The 'Towing Ability Of A Pop Can'

Jalopnik

If you actually try to use your Cybertruck as a truck just know that towing will cause the aluminum frame to fatigue and break.

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New 2026 Audi RS 6 Avant Debuts in Fantasy Land

autoevolution

After the unveiling of the new-gen Audi A6, in Avant (aka station wagon) form for the time being earlier this month, Audi is now gearing up to expand the family. More members are in the making as we speak, including the regular Audi A6 Sedan, as well as a jacked-up Allroad version of the f. ( continue reading.

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Save the Date: 2025 Fleet Forward Event Helps Fleets Plan in Uncertain Times

Automotive Fleet

On July 22, Fleet Forward: The Tour Irvine Marriott will regulatory and incentive updates, automotive tariffs, and current fleet management concerns.

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Rolls-Royce Ghost Black Badge Achieves 'Boss Level 1000' With Simple Aftermarket Treats 

autoevolution

For years and years, which then turned into decades, the Rolls-Royce Phantom has been the finest of all ultra-luxury sedans – the epitome of its class and the wheeled equivalent of a private jet or a superyacht. However, the British company decided to capitalize on its stardom with a little brother starting with the past decade. Not linked to. ( continue reading.

IT 90