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Is artificial intelligence the future of auto retailing? Cox Automotive’s Digitization of Automotive Retail Study found an enormous gap between what consumers and car dealers believe will happen. Both dealers and consumers agree online retailing tools improve the car-buying process.
The survey of 1,000 Americans who have purchased or leased a vehicle within the past 24 months, conducted in collaboration with independent survey company Global Surveyz, found 93% of the respondents now expect a connected and personalized journey throughout their car-buying experience, online and offline.
New-Vehicle Sales Index Unchanged from Q4, Higher Year Over Year Franchised automobile dealers reported a good sales environment during the survey. The Q1 new-vehicle sales index remained at 54, higher than last year’s 52. The new-vehicle inventory index peaked at 75 in Q1 2024.
The report noted the reversal of a trend that showed up in 2024, when reviews of electric vehicles included complaints about the dealership sales staff’s knowledge 76% more often than reviews of gas-powered vehicles. This is a retail revolution in motion.” The full report can be downloaded here.
The used-vehicle sector is continuing to benefit from the turbulence in the new-vehicle marketplace,” ZeroSum vice president of dealer success Josh Stoll said. And with many of the OEMs ending their pricing programs and new prices starting to go up, used vehicles will become an even more important safe haven for buyers.
At risk is the vast amount of sensitive customer data car dealerships handle, including financial details, personally identifiable information (PII) and vehicle telematics. Last summer, automotive retailers witnessed the attention of malicious actors drawn to their permissive and weak networks.
The entire report that offers insights into the current state of the automotive retail market for both new and used vehicles, inventory risk, vehicle sales, consumer preferences and markdown/pricing strategies can be downloaded here.
The report said that increase was the product of stable gross profit per vehicle, a surge in new vehicle sales and growth in the parts and service business. Dealerships continue to demonstrate remarkable resilience, with strong vehicle margins and stable demand underpinning earnings growth, Kerrigan said. million this year.
Is right now the best time to buy an electric vehicle? Powers electric vehicle practice, said battery-electric vehicles are more affordable now than they will be in the future. The BEV transaction price currently includes a $7,500 federal clean vehicle tax credit, a credit President Trump has vowed to eliminate.
Bridgestone Retail Operations (BSRO) will support the planting of 86,825 tree seedlings thanks to its third annual app campaign, “Download the App, Plant a Tree.” During that period, BSRO pledged to plant one tree for each My Firestone or Tires Plus app download. We are grateful for their support.”
An overwhelming percentage of car dealers who use digital retailing tools are reporting encouraging results, according to the latest research by Cox Automotive. The top benefit of digital retailing, according to both dealers and customers, is the time saved, cited by 60% of dealers and 93% of shoppers.
Bridgestone Retail Operations (BSRO), a subsidiary of Bridgestone Americas , will plant more than 54,000 trees across the country as a result of the company’s second annual “Download the App, Plant a Tree” campaign. The post Bridgestone Retail Operations donates 54,000 trees appeared first on Tire Review Magazine.
The new KYB Parts Catalog app dives much deeper than most mobile catalog apps that ask for only the year, make and model when searching for part numbers for a vehicle by also requesting information such as engine size, trim package and drivetrain type, when applicable, KYB announced.
The CarGurus Used Vehicle Demand Index, based on monthly vehicle departures per dealer with 100 equaling the level in November 2019, came in at 118.1, Our Vehicle Demand Index speaks to the growing consumer need for affordability,” he explained. The full report is available for download here. year-over-year increase.
Nearly all car dealers currently using digital retailing tools claim it has positively impacted their business, especially in customer experience and satisfaction, according to Cox Automotive’s 2023 Digitization of Car Buying Study. – Shoppers are willing to provide access to information that enables an ideal buying experience.
It might not be an earthquake, but the landscape of electric vehicles is beginning to shift. While luxury and exotic vehicles still account for a sizeable 73.4% The growth in non-luxury options has also caused a shift in non-luxury EV retail market share. transitioned to a gas-powered vehicle and 3.2% in Q2 2023.
Inventory management remains critical for auto retailers today in determining profitability, customer satisfaction and operational efficiency. million vehicles, near the bottom of the range of forecasts — 15.6 As an example of this level of data, new vehicle inventory reached 80 days ’ supply at the end of the first quarter.
Just as in previous years, 2023 was tumultuous for retail automotive. However, despite the industry’s changing dynamics due to inflation, continued volatility in acquiring used vehicles, and an increasing amount of new vehicle inventory, some things remained relatively stable. The full report is available to download here.
Vehicle age on the road is only rising, and TPMS is becoming more complex, creating challenges for service providers like independent tire shops. With the average vehicle age on the road now at 12.6 “Currently, the most popular vehicles being serviced are Ford F-150s and Toyota vehicles,” Holloway said.
By leveraging our new Vincensus quarterly and monthly reports and staying informed on the trends shaping inventory, pricing and markdowns, auto retailers can swiftly adapt and make informed decisions.
Each month and quarter, the Vincensus Report will offer deep real-time data and insights visibility into the trends shaping OEM-specific and dealership inventory for both new and used vehicles, as well as key data on vehicle pricing and markdowns. ” Click here to download the inaugural Q1 Vincensus Report.
” The market outlook index, which measures dealers’ expectations for the auto retail market in the coming quarter, jumped to 54 in Q4 from 42 in Q3. ” Despite the positive outlook, the current market index score of 42 indicates that a majority of dealers still view the current retail auto market as weak.
Among those sales, the sell-side advisors for auto dealers said, was the third-largest transaction in auto retail history – the sale of Jim Koons Automotive’s 20 dealerships, generating $3 billion in revenue, to Asbury Automotive Group. A preview of the report can be downloaded here. Click here to subscribe for the full report.
An increasing minority of dealers, 43%, have a more negative outlook on profits than in 2024, with new electric vehicle (EV) sales having the most adverse influence: 77% expect EVs will negatively impact profitability in 2025. To download the full Kerrigan Dealer Survey report, click here. To access The Kerrigan Index, click here.
Retailvehicle sales have been fairly consistent so far this year, inventory has returned to reasonable levels, and we believe interest rates have likely hit a ceiling. Still, a score above 50 suggests that more dealers view the new-vehicle sales market as strong rather than weak.
The overall dealer score of 42 for the current new- and used-vehicle market is well below the threshold of 50 that marks the dividing line between a strong and weak market. The used-vehicle sales environment score actually showed a slight uptick, but the increase from 40 to 42 is still decidedly on the “poor” end of the spectrum.
“The vehicle market in the U.S. The market outlook index, which queries dealers about expectations for the vehicle market three months from now, typically enjoys a ‘spring bounce’ as automobile dealers look to the spring selling season. The new-vehicles sales index improved 1 point to 52, down from 57 one year ago.
Courtesy of the internet, smartphones and other technologies, consumers know more about vehicles and how to acquire them than ever. Consumers are more open to selling their vehicle entirely online CarGurus discovered 82% of consumers are open to selling their vehicle entirely online (up from 77% in 2022).
Upstart announced the largest and most significant set of product enhancements to the in-store and financing solutions on its Auto Retail platform. Upstart will showcase its full auto retail platform at the National Automobile Dealers Association Show (NADA) inNew Orleans,Jan.
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