Auto Remarketing

MARCH 14, 2025

Dealership service department customer satisfaction was strong in 2024 though a bit less so for owners of electric and plug-in hybrid vehicles. Electrified vehicle owners averaged 51 points less among mass-market vehicles and 57 points less in the premium sector, which J.D. Powers 2025 U.S. In a news release, J.D.

Vehicle

AutoSuccess

FEBRUARY 12, 2025

By leveraging technology, optimizing processes and fostering a culture of excellence, dealerships can transform the service drive into a powerhouse of revenue and retention. Modern customers demand convenience, transparency and personalized service. Heres how to unlock its full potential.

Service Advisor

AutoSuccess

MARCH 17, 2025

Customer satisfaction is directly related to dealership efficiency, so busy service departments are in need of a one-stop solution to streamline processes and build customer trust. BMW of El Cajon in El Cajon, California, is a mid-size dealership with around 30 technicians and 10 service advisors.

Service Advisor

Ratchet + Wrench

JULY 4, 2025

Digital Vehicle Inspections DVI systems aren’t just beneficial for customers; they also improve internal shop operations. With DVI, technicians can document issues more thoroughly, ensuring that service advisors and clients have all the necessary information to make informed decisions.

Software

Brake & Front End

JULY 24, 2025

As a key link between your shop productivity and customer care, service advisors play a vital role in recommending solutions that enhance vehicle performance and client satisfaction. Understanding how to communicate these benefits can differentiate your service offerings and foster customer trust.

Service Advisor

Tomorrow's Technician

JUNE 12, 2025

These points can be especially helpful for service advisors and other customer interactions. Start with an Inquiry Instead of simply stating the need for replacement, begin by asking if they’ve had the cabin air filter replaced recently or if they’ve noticed any changes in air quality inside the vehicle.

Service Advisor

Brake & Front End

JULY 18, 2025

That may be easier said than done, because it takes a lot of time to understand both the scan tool and how well it interacts with the vehicles you’re working on, but there are a few factors that can help you dive a little deeper into the functions at your fingertips. It’s excellent customer service.

Customer Service

Tomorrow's Technician

JULY 25, 2025

As a key link between your shop productivity and customer care, service advisors play a vital role in recommending solutions that enhance vehicle performance and client satisfaction. Understanding how to communicate these benefits can differentiate your service offerings and foster customer trust.

Service Advisor

AutoSuccess

MAY 21, 2025

Customers appreciate timely updates and clear explanations regarding their vehicles status. To enhance communication: Proactive Updates: Implement a system for providing regular status updates via phone, text or email, keeping customers informed throughout the service process.

Service Advisor

Ratchet + Wrench

JULY 10, 2025

AI scheduling software: 52% AI estimate generator: 61% AI digital vehicle inspection: 59% AI customer service representative: 37% Jason Smith, owner of M&M Car Care Center with locations in Merrillville, Schererville, Dyer, and Hammond, Indiana, says online booking is reducing the number of incoming calls his service advisors have to attend to.

Auto Repair Shop

AutoSuccess

JANUARY 13, 2025

The Reynolds and Reynolds Company and UVeye announced the launch of a collaborative effort, beginning at the NADA Show 2025 , to enhance the quality of service from the moment a customer arrives at a dealership. ” When a customer arrives at a dealership, their vehicle will be scanned with the UVeye system. .”

Service Advisor

Tire Review Magazine

MARCH 12, 2025

It was a natural transition to the sales counter and a service advisor position. What he loved most about the job was helping employees and customers figure out and solve their issues. Fox describes the tire industrys current state as one of consolidation, aimed at improving recognition and service.

Master Mechanic

Brake & Front End

MARCH 3, 2025

There is one golden question every service writer must ask the customer before recommending any brake, wheel bearing or suspension service: What difference have you noticed in your vehicle recently? Juddering is typically a vibration felt in the entire vehicle and not in the brake pedal.

Brake Repair

Auto Service World

APRIL 15, 2025

While 2024 was a year of new car supply chain recovery, what seems to be setting 2025 apart already is the renewed focus on payment options, strong value and customer service being sought after by most drivers. The expectation is that modern vehicles should be repaired and maintained by modern shops and expertly trained staff.

Car

AutoSuccess

JANUARY 24, 2025

There is a profound need for more informed dealership sales and service staff to meet the expectations of EV owners and shoppers, said Greg Gates, chief operating officer at RockED. We want to help ensure dealer personnel have the support they need, when they need it, to sell and service more electric vehicles.

Service Advisor

AutoFix

MARCH 19, 2025

In the auto repair industry, customer service is just as important as technical expertise. One of the biggest challenges shop owners and service advisors face is handling difficult conversationsespecially when customers express frustration or assign blame for vehicle issues.

Service Advisor

Brake & Front End

JANUARY 9, 2025

Most of todays drivers under 30 years of age dont even realize that they have shocks or struts on their vehicle. New shocks and struts can make a vehicle corner and brake like when it was new. Testing a vehicles ride control requires a test drive, and they cant do this if the driver never leaves the drivers seat during an oil change.

Education

Automotive Training Centre

DECEMBER 6, 2023

If you’re searching for a career path that combines both interests in a rewarding, secure position, look no further than the automotive service advisor role. Due to significant economic changes in recent years, you may wonder whether service advisor training is the right decision for you in 2024.

Service Advisor

Automotive Training Centre

MARCH 27, 2024

You’ve completed your service advisor training and are ready to embark on a rewarding career in the automotive industry. While service advisor training equips you for specific roles within the automotive industry, its transferable skills can lead you down unexpected paths.

Service Advisor

Automotive Training Centre

NOVEMBER 15, 2023

Service Advisors are like PR professionals in the automotive industry. This public-facing position requires the skill and organizational acumen to direct workflow in the auto repair shop while ensuring a harmonious relationship not only between customers and technicians but also between colleagues in the workshop or dealership.

Service Advisor

Automotive Training Centre

SEPTEMBER 27, 2023

A service advisor acts as an intermediary between the client and the technicians. Their primary role is to interpret the client’s concerns about their vehicle and relay this information to the technicians. As you have been advised to do in service advisor training , approach with sensitivity and finesse.

Service Advisor

Automotive Training Centre

MARCH 14, 2024

A career after service advisor training presents an intriguing intersection of customer service and technical expertise, particularly within the automotive industry. A service advisor acts as a bridge between the customer and the technical team, requiring excellent interpersonal skills and a solid technical foundation.

Service Advisor

Automotive Training Centre

APRIL 11, 2024

The automotive industry is built on customer satisfaction. After service advisor training , understanding customer rights and dispute resolution processes will be crucial during your career. The Canadian Motor Vehicle Arbitration Plan (CAMVAP) comes in here. The arbitrator’s decision is final and binding.

Service Advisor

Automotive Training Centre

FEBRUARY 23, 2024

The role of an automotive service advisor is pivotal within the automotive service industry. This professional acts as a bridge between customers and the technical team that services vehicles. Explore four best practices for processing payments after service advisor training.

Service Advisor

Automotive Training Centre

JANUARY 23, 2024

In the fast-paced world of auto sales, a dealership’s ability to succeed depends not only on the caliber of the vehicles it offers but also heavily on the abilities and teamwork of its sales staff. Successful dealerships boast a sales team that can close deals and provide outstanding customer service.

Service Advisor

RepairPal

MARCH 17, 2023

As a service advisor, you know that keeping your customers happy is key to a successful service department. To help you do just that, we’ve compiled a list of five simple tips that can make a big difference in your customer service game.

Service Advisor

RepairPal

MARCH 17, 2023

As a service advisor, you know that keeping your customers happy is key to a successful service department. To help you do just that, we’ve compiled a list of five simple tips that can make a big difference in your customer service game.

Service Advisor

Shop Marketing Pros

AUGUST 7, 2024

Brian explores how this approach can influence your marketing efforts, customer service, and overall shop success. He shares real-life examples of missed opportunities, highlighting the importance of proper service advisor training and the need to always look for ways to turn a “no” into a positive response.

Service Advisor

Institute for Automotive Business Excellence

AUGUST 5, 2024

In the ever-evolving automotive industry, the role of a service advisor is both challenging and rewarding. As the bridge between the customer and the service department, a service advisor's ability to communicate effectively, build trust, and manage technical information is crucial.

Service Advisor

Brake & Front End

NOVEMBER 1, 2023

A vehicle comes in with abnormal wear on a front tire. Checking toe-out on turns will tell you whether or not a vehicle has a bent steering arm. A vehicle will lead toward the side with the most camber. The post Why Do Vehicles Go Out Of Alignment appeared first on Brake & Front End. You’ve seen it a hundred times.

Vehicle

AutoSuccess

AUGUST 22, 2024

In the bustling world of automotive service drives where vehicles roll in with consistent, similar needs and concerns, one question remains pertinent: Why do we continue to see significant growth opportunity in this day-in, day-out fixed ops world of predictability?

Service Advisor

AutoFix

AUGUST 6, 2024

Service Advisors: Selling With Their Own Wallet One critical aspect of running a successful auto repair shop is ensuring that your service advisors are not selling with their wallets. This means they should refrain from projecting their financial limitations onto customers.

Auto Repair Shop

Brake & Front End

MAY 9, 2024

It’s a safety requirement so that if a leak occurs in one circuit, it won’t affect the other circuit, leaving at least two brakes operational to stop the vehicle. With most rear-wheel-drive (RWD) vehicles, the hydraulic system is divided front to rear with one circuit for the front brakes and a second circuit for the rear brakes.

Hydraulics

Tomorrow's Technician

JANUARY 29, 2024

That may be easier said than done, because it takes a lot of time to understand both the scan tool and how well it interacts with the vehicles you’re working on, but there are a few factors that can help you dive a little deeper into the functions at your fingertips. It’s excellent customer service.

Customer Service

Shop Marketing Pros

SEPTEMBER 18, 2023

Once that happens, marketing has done its job and it’s time for sales and customer service to kick in. Most of our clients have great service advisors who have great phone skills, but we still run into situations where the marketing we’re doing is working but it’s not resulting in enough new work for the shop.

Auto Repair Shop

Brake & Front End

NOVEMBER 21, 2023

Many vehicles were no longer equipped with limited-slip differentials. The brake hydraulic control module on these vehicles has at least 12 valves. If the vehicle is in snow or mud, it can control the traction with the brakes so the differential acts like it is locked. Instead, they were equipped with open differentials.

Hydraulics

Auto Remarketing

JULY 1, 2024

When it comes to calling the service department, Acura dealers are providing the industry’s best customer service. Well-run service departments focus on increasing customer loyalty, and the first service experience to drive that loyalty is a customer’s phone call to schedule an appointment,” Pied Piper CEO Fran O’Hagan said.

Service Advisor