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Customer Service Skills Every AST Needs

Automotive Training Centre

Exceptional customer service skills are just as important. In fact, for many clients, the quality of service they receive at the front counter can influence their overall satisfaction just as much as the repair itself. Here’s a breakdown of the essential customer service traits that every AST should master.

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From the Magazine: The power of clear communication

Auto Service World

However, taking the time to be thorough isn’t just about providing good service; its a highly effective way to increase revenue, build customer trust, and improve shop efficiency. Why time matters in inspections Vehicle inspections are the foundation of every repair order. Attention to detail also builds trust.

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Thousands head to KC for training

Auto Service World

Service advisors had the chance to take classes on topics like customer service and selling strategies. Technicians were whisked away for sessions, some day-long, on the latest challenges theyll face under the hood, as well as training for ADAS and electric vehicles.

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From the Magazine: Facing the future of auto repair

Auto Service World

Auto repair technicians and service advisors confront new challenges and opportunities in a rapidly evolving industry. As the technological and customer service landscape evolves, so too do their roles. As the technological and customer service landscape evolves, so too do their roles. Most respondents (45.5

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Porsche Tops J.D. Power 2025 U.S. Customer Service Index Study

AutoSuccess

Customer Service Index Study (CSI). The CSI study focused on customer satisfaction with maintenance or repair work service among owners and lessees for 2021-2024 model year vehicles and included more than 55,000 industry-wide respondents. Customer Service Index Study appeared first on AutoSuccessOnline.

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Mitchell 1 Boosts ‘Job View’ in Manager SE

Tomorrow's Technician

shop management software, adding powerful new tools that give service advisors greater flexibility and control when managing revisions. Each Sub-Estimate is organized in its own tab within Job View, simplifying quoting, prioritization and customer approvals.

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Mastering Personalized Communication in Your Auto Shop

AutoFix

Personalized communication has become a crucial factor in building trust, ensuring transparency, and creating long-term customer relationships. For auto repair shop owners, mastering automotive customer service isnt just about answering questionsits about educating customers, setting realistic expectations, and making them feel valued.