Automotive Training Centre

FEBRUARY 23, 2024

The role of an automotive service advisor is pivotal within the automotive service industry. This professional acts as a bridge between customers and the technical team that services vehicles. Explore four best practices for processing payments after service advisor training.

Service Advisor 257

Service Advisor Automotive Services Auto Mechanic Training Management 257

Auto Service World

MARCH 13, 2025

Service advisors had the chance to take classes on topics like customer service and selling strategies. Technicians were whisked away for sessions, some day-long, on the latest challenges theyll face under the hood, as well as training for ADAS and electric vehicles.

Service Advisor 263

Service Advisor Management Customer Service Technical 263

Auto Service World

JANUARY 28, 2025

However, taking the time to be thorough isn’t just about providing good service; its a highly effective way to increase revenue, build customer trust, and improve shop efficiency. Why time matters in inspections Vehicle inspections are the foundation of every repair order. Attention to detail also builds trust.

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Service Advisor Vehicle Automotive Consulting 210

Auto Service World

NOVEMBER 12, 2024

Auto repair technicians and service advisors confront new challenges and opportunities in a rapidly evolving industry. As the technological and customer service landscape evolves, so too do their roles. As the technological and customer service landscape evolves, so too do their roles. Most respondents (45.5

Auto Repair 244

Auto Repair Service Advisor Education Customer Service 244

Tomorrow's Technician

JUNE 17, 2025

shop management software, adding powerful new tools that give service advisors greater flexibility and control when managing revisions. Each Sub-Estimate is organized in its own tab within Job View, simplifying quoting, prioritization and customer approvals.

Management 130

Management Service Advisor Software Vehicle 130

AutoSuccess

MARCH 20, 2025

Customer Service Index Study (CSI). The CSI study focused on customer satisfaction with maintenance or repair work service among owners and lessees for 2021-2024 model year vehicles and included more than 55,000 industry-wide respondents. Customer Service Index Study appeared first on AutoSuccessOnline.

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Customer Service Service Advisor Vehicle Car 52

Automotive Training Centre

JANUARY 23, 2024

In the fast-paced world of auto sales, a dealership’s ability to succeed depends not only on the caliber of the vehicles it offers but also heavily on the abilities and teamwork of its sales staff. Successful dealerships boast a sales team that can close deals and provide outstanding customer service.

Service Advisor 262

Service Advisor Finance Auto Mechanic Training Management 262

Auto Service World

APRIL 15, 2025

While 2024 was a year of new car supply chain recovery, what seems to be setting 2025 apart already is the renewed focus on payment options, strong value and customer service being sought after by most drivers. The expectation is that modern vehicles should be repaired and maintained by modern shops and expertly trained staff.

Car 130

Car Auto Repair Shop Service Advisor Auto Repair 130

Tomorrow's Technician

JUNE 12, 2025

These points can be especially helpful for service advisors and other customer interactions. Start with an Inquiry Instead of simply stating the need for replacement, begin by asking if they’ve had the cabin air filter replaced recently or if they’ve noticed any changes in air quality inside the vehicle.

Service Advisor 130

Service Advisor Education Technical Preventative Maintenance 130

AutoFix

FEBRUARY 13, 2025

Personalized communication has become a crucial factor in building trust, ensuring transparency, and creating long-term customer relationships. For auto repair shop owners, mastering automotive customer service isnt just about answering questionsits about educating customers, setting realistic expectations, and making them feel valued.

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Service Advisor Auto Repair Auto Repair Shop Customer Service 52

RepairPal

MARCH 17, 2023

As a service advisor, you know that keeping your customers happy is key to a successful service department. To help you do just that, we’ve compiled a list of five simple tips that can make a big difference in your customer service game.

Service Advisor 52

Service Advisor Customer Service Vehicle IT 52

RepairPal

MARCH 17, 2023

As a service advisor, you know that keeping your customers happy is key to a successful service department. To help you do just that, we’ve compiled a list of five simple tips that can make a big difference in your customer service game.

Service Advisor 52

Service Advisor Customer Service Vehicle IT 52

Auto Remarketing

MARCH 14, 2025

Dealership service department customer satisfaction was strong in 2024 though a bit less so for owners of electric and plug-in hybrid vehicles. Electrified vehicle owners averaged 51 points less among mass-market vehicles and 57 points less in the premium sector, which J.D. Powers 2025 U.S. In a news release, J.D.

Vehicle 52

Vehicle Service Advisor Oil Change Retail 52

Shop Marketing Pros

AUGUST 7, 2024

Brian explores how this approach can influence your marketing efforts, customer service, and overall shop success. He shares real-life examples of missed opportunities, highlighting the importance of proper service advisor training and the need to always look for ways to turn a “no” into a positive response.

Service Advisor 130

Service Advisor Auto Repair Auto Repair Shop Air Conditioning 130

Institute for Automotive Business Excellence

AUGUST 5, 2024

In the ever-evolving automotive industry, the role of a service advisor is both challenging and rewarding. As the bridge between the customer and the service department, a service advisor's ability to communicate effectively, build trust, and manage technical information is crucial.

Service Advisor 52

Service Advisor Automotive Services Automotive Technical 52

AutoFix

MARCH 19, 2025

In the auto repair industry, customer service is just as important as technical expertise. One of the biggest challenges shop owners and service advisors face is handling difficult conversationsespecially when customers express frustration or assign blame for vehicle issues.

Service Advisor 52

Service Advisor Auto Repair Shop Auto Repair Customer Service 52

AutoSuccess

MARCH 17, 2025

Customer satisfaction is directly related to dealership efficiency, so busy service departments are in need of a one-stop solution to streamline processes and build customer trust. BMW of El Cajon in El Cajon, California, is a mid-size dealership with around 30 technicians and 10 service advisors.

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Service Advisor Vehicle Management Customer Service 64

Brake & Front End

MARCH 3, 2025

There is one golden question every service writer must ask the customer before recommending any brake, wheel bearing or suspension service: What difference have you noticed in your vehicle recently? Juddering is typically a vibration felt in the entire vehicle and not in the brake pedal.

Brake Repair 130

Brake Repair Vehicle Technical Service Advisor 130

AutoSuccess

JANUARY 13, 2025

The Reynolds and Reynolds Company and UVeye announced the launch of a collaborative effort, beginning at the NADA Show 2025 , to enhance the quality of service from the moment a customer arrives at a dealership. ” When a customer arrives at a dealership, their vehicle will be scanned with the UVeye system. .”

Service Advisor 52

Service Advisor Retail Management Customer Service 52

AutoSuccess

JANUARY 24, 2025

There is a profound need for more informed dealership sales and service staff to meet the expectations of EV owners and shoppers, said Greg Gates, chief operating officer at RockED. We want to help ensure dealer personnel have the support they need, when they need it, to sell and service more electric vehicles.

Service Advisor 52

Service Advisor Consulting Automotive Education 52

Brake & Front End

NOVEMBER 1, 2023

A vehicle comes in with abnormal wear on a front tire. Checking toe-out on turns will tell you whether or not a vehicle has a bent steering arm. A vehicle will lead toward the side with the most camber. The post Why Do Vehicles Go Out Of Alignment appeared first on Brake & Front End. You’ve seen it a hundred times.

Vehicle 130

Vehicle Service Advisor Customer Service Engineering 130

AutoSuccess

FEBRUARY 12, 2025

By leveraging technology, optimizing processes and fostering a culture of excellence, dealerships can transform the service drive into a powerhouse of revenue and retention. Modern customers demand convenience, transparency and personalized service. Heres how to unlock its full potential.

Service Advisor 52

Service Advisor Software Car Dealership Utilities 52

Brake & Front End

JANUARY 9, 2025

Most of todays drivers under 30 years of age dont even realize that they have shocks or struts on their vehicle. New shocks and struts can make a vehicle corner and brake like when it was new. Testing a vehicles ride control requires a test drive, and they cant do this if the driver never leaves the drivers seat during an oil change.

Education 100

Education Oil Change General Repair Vehicle 100

AutoSuccess

AUGUST 22, 2024

In the bustling world of automotive service drives where vehicles roll in with consistent, similar needs and concerns, one question remains pertinent: Why do we continue to see significant growth opportunity in this day-in, day-out fixed ops world of predictability?

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Service Advisor Automotive Services Customer Service Automotive 95

Tire Review Magazine

MARCH 12, 2025

It was a natural transition to the sales counter and a service advisor position. What he loved most about the job was helping employees and customers figure out and solve their issues. Fox describes the tire industrys current state as one of consolidation, aimed at improving recognition and service.

Master Mechanic 59

Master Mechanic Service Advisor Management Education 59

AutoSuccess

MAY 21, 2025

Customers appreciate timely updates and clear explanations regarding their vehicles status. To enhance communication: Proactive Updates: Implement a system for providing regular status updates via phone, text or email, keeping customers informed throughout the service process.

Service Advisor 40

Service Advisor Utilities Automotive Services Customer Service 40

AutoFix

AUGUST 6, 2024

Service Advisors: Selling With Their Own Wallet One critical aspect of running a successful auto repair shop is ensuring that your service advisors are not selling with their wallets. This means they should refrain from projecting their financial limitations onto customers.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Service Advisor Oil Change 52

Brake & Front End

MAY 9, 2024

It’s a safety requirement so that if a leak occurs in one circuit, it won’t affect the other circuit, leaving at least two brakes operational to stop the vehicle. With most rear-wheel-drive (RWD) vehicles, the hydraulic system is divided front to rear with one circuit for the front brakes and a second circuit for the rear brakes.

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Hydraulics Preventative Maintenance Mechanic Service Advisor 183

Tomorrow's Technician

JANUARY 29, 2024

That may be easier said than done, because it takes a lot of time to understand both the scan tool and how well it interacts with the vehicles you’re working on, but there are a few factors that can help you dive a little deeper into the functions at your fingertips. It’s excellent customer service.

Customer Service 130

Customer Service Engineering Check Engine Light Electronics 130

Shop Marketing Pros

SEPTEMBER 18, 2023

Once that happens, marketing has done its job and it’s time for sales and customer service to kick in. Most of our clients have great service advisors who have great phone skills, but we still run into situations where the marketing we’re doing is working but it’s not resulting in enough new work for the shop.

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Auto Repair Shop Service Advisor Media Auto Repair 130

AutoSuccess

JULY 25, 2024

Many dealerships have seen remarkable increases in customer pay revenue, some by as much as $1 million within a single year. At the heart of this success is a comprehensive training program from Dealer PRO Training designed to enhance every facet of the customer service process.

Service Advisor 40

Service Advisor Customer Service Management Education 40

Brake & Front End

NOVEMBER 21, 2023

Many vehicles were no longer equipped with limited-slip differentials. The brake hydraulic control module on these vehicles has at least 12 valves. If the vehicle is in snow or mud, it can control the traction with the brakes so the differential acts like it is locked. Instead, they were equipped with open differentials.

Hydraulics 130

Hydraulics Manufacturing Vehicle Trucking 130

Auto Remarketing

JULY 1, 2024

When it comes to calling the service department, Acura dealers are providing the industry’s best customer service. Well-run service departments focus on increasing customer loyalty, and the first service experience to drive that loyalty is a customer’s phone call to schedule an appointment,” Pied Piper CEO Fran O’Hagan said.

Service Advisor 59

Service Advisor Automobile Customer Service Transportation 59

Brake & Front End

OCTOBER 10, 2024

The truck was using a number of ADAS sensors to monitor the vehicles around it, the curvature of the road, and everything in between. In this case, my thought was “what would happen to the vehicle if the alignment wasn’t set correctly, or if someone missed a sensor calibration?” The vehicle also needs to track straight down the road.

Vehicle 100

Vehicle Mechanic Trucking Service Advisor 100

AutoSuccess

MARCH 14, 2024

While customer satisfaction with the dealer service experience has rebounded this year, dealers continue to grapple with parts and labor shortages that are fueling longer wait times for appointments, according to the J.D. Customer Service Index (CSI) Study, released recently. Power 2024 U.S.

Service Advisor 52

Service Advisor Customer Service Vehicle Trucking 52

Autoflow

DECEMBER 14, 2023

Access to Vehicle Information – Even the best tech doesn’t know every make and model inside out. This transparency and level of customer service builds trust with today’s tech-savvy consumer. Tablets enhance communication when service technicians work on the same digital file as the front counter.

Auto Repair 105

Auto Repair Mechanic Auto Repair Shop Software 105

Brake & Front End

MARCH 21, 2024

WHY Programming and recalibrating is a process in which modules are programmed with the information needed to operate and communicate with other modules on the vehicle. This is why some ADAS modules need to be serviced on the vehicle. You will need to subscribe to OEM service information websites. See what’s involved.

Engineering 100

Engineering Vehicle Service Advisor Manufacturing 100