Customer Service Management Vehicle 
Automotive Training Centre
JULY 8, 2025
Exceptional customer service skills are just as important. In fact, for many clients, the quality of service they receive at the front counter can influence their overall satisfaction just as much as the repair itself. Here’s a breakdown of the essential customer service traits that every AST should master.
Automotive Training Centre
NOVEMBER 6, 2024
Becoming a successful body shop owner requires a blend of skills that cover everything from inventory management to customer service. Gain Essential Inventory Management Techniques in Auto Parts Training A well-stocked shop with organized, readily accessible parts is the backbone of any successful body shop.
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Automotive Training Centre
DECEMBER 18, 2024
The leadership skills needed to guide a team effectively are cultivated over time, often through experience in managing roles. Entry-level roles like Collision Estimator or Body Shop Manager are natural stepping stones toward shop ownership. This ability to adapt ensures they can meet customer needs and stay ahead of competitors.
Automotive Training Centre
DECEMBER 6, 2024
From Parts Counter to Management One of the most straightforward paths to career advancement is moving into management within the auto parts sector. After gaining experience in roles such as Parts Counter Person or Shipper Receiver, you can work toward becoming an Assistant Parts Manager and eventually a Parts Manager.
Automotive Training Centre
FEBRUARY 5, 2025
Instead, when a customer orders through your online store, you purchase the item directly from a supplier, who then ships it to the customer. This eliminates the need for storage space, reduces upfront costs, and makes it easier to manage your business from virtually anywhere.
Auto Service World
MARCH 13, 2025
The Vision HiTech Training and Expo in the Kansas City area once again provided industry pros with the latest training, from management to technical. Service advisors had the chance to take classes on topics like customer service and selling strategies.
Auto Service World
NOVEMBER 26, 2024
According to the research from Nationwide Vehicle Contracts, one in three women would never consider a career in the male-dominated field, in contrast to 80 per cent of men who would. One in four women said they know someone who has experienced sexism either while driving or at a service shop.
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