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Analysis: Digital technology’s role in personalizing the auto service experience

Auto Service World

Digital touchpoints offer one way for shops to deliver even better customer service. For example, self-serve kiosks or tablets can speed up customer check-ins and help build more robust, easily searchable digital records.

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Numbers: AI in the Shop 

Ratchet + Wrench

This shift aligns with a growing consumer preference—60% of Americans— who prefer booking appointments online over traditional phone calls, which only 33% of customers say they prefer. Which tools are auto repair shops using most?

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Leading Through Service: Nick Fox of Gills Point S Shares His Tire Industry Story

Tire Review Magazine

Nick Fox, regional manager for Gills Point S Tire and Auto Service , serving Montana, Idaho, and Utah, was born into the automotive industry. They ultimately drew Fox back in, inspiring him to lead a life of service to others. It was a natural transition to the sales counter and a service advisor position.

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Top Shop Best-One of Indy drives excellence through its people-first approach

Tire Review Magazine

Doing the bare minimum is not in its DNA instead, the business is simply built differently, and has formed a foundation from its four core values that seep into every aspect of its business from its marketing approach, commitment to customer service, community involvement and technician training initiatives.

IT
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BMW Repair & Services

Meister Werks European & Import

Our BMW Repair & ServicesInclude: Routine Maintenance: Service A & B. Including oil changes, filter replacements, fluid checks, and inspections. As a result, your BMW will be up to day with the factory service and inspection. We utilize the latest diagnostic equipment and genuine and OES BMW parts.

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Mercedes Repair & Services

Meister Werks European & Import

Our Mercedes Repair & Services Include: Routine Maintenance: Service A & B. Including oil changes, filter replacements, fluid checks, and inspections. As a result, your Mercedes will be up to day with the factory service and inspection. Tire Rotations & Balancing. rating out of 5.0

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Croel: Diversification Isn’t Just for the Stock Market- It’s a Game-Changer for Your Shop 

Fender Bender

For Car Enthusiasts and Customization Clients Some customers walk into a shop because they want their car to be something special. If you’re not offering customization services, you’re leaving money on the table. Use that labor for mechanical services. But general repair?