Customer Service Magazine Vehicle 
Auto Service World
JANUARY 28, 2025
However, taking the time to be thorough isn’t just about providing good service; its a highly effective way to increase revenue, build customer trust, and improve shop efficiency. Why time matters in inspections Vehicle inspections are the foundation of every repair order. Attention to detail also builds trust.
Auto Service World
NOVEMBER 12, 2024
We surveyed professionals to understand their views on technology, customer behaviour, and what they need to thrive in their careers Auto repair technicians and service advisors are the lifeblood of the automotive service industry. As the technological and customer service landscape evolves, so too do their roles.
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Auto Service World
MAY 8, 2025
Your body is your greatest tool Unlike employees who are able to clock in and out, shop owners often work long hours, handling everything from car repairs to customer service. Just as regular car maintenance keeps vehicles running smoothly, consistent self-care keeps you performing at your best.
Auto Service World
APRIL 23, 2025
. “ Customer satisfaction should be at the heart of everything you do. Listen to your customers, understand their needs, and go the extra mile to exceed their expectations. “ Career path Kuczynskis interest in cars and vehicle repair started at a young age. Ive always been an automotive enthusiast.
Auto Service World
SEPTEMBER 24, 2024
The Automotive Industries Association of Canada’s latest Consumer Behaviour Series report, Canadian vehicle owner’s attitudes towards maintenance and repair , found that the most ignored maintenance item was related to engine oil with 25 per cent of respondents saying they let oil changes, flushes and checks slide.
Auto Service World
MARCH 13, 2025
Service advisors had the chance to take classes on topics like customer service and selling strategies. Technicians were whisked away for sessions, some day-long, on the latest challenges theyll face under the hood, as well as training for ADAS and electric vehicles.
Auto Service World
OCTOBER 9, 2024
I enjoy learning about new technology in vehicles, the new EV vehicles [are] exciting,” one respondent wrote when given the opportunity to explain their answer. They admitted that they’ve had challenges being good at customer service but have grown into the role. “I Only 8 per cent believe improvement is needed. “I
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