This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
When we think about the automotive and transportation industry, our minds usually drift toward engineers, drivers, and logistics managers. However, customerservice representatives play a pivotal role in ensuring that the wheels keep turning literally and metaphorically.
Concurrently however, advertising expenses for dealerships have risen, 1 and the cost to attract and retain talented service techs has risen, underscoring the need to bolster profitability through fixed absorption. Looking Ahead The service department is no longer just a support function its a growth engine.
These sensors detect potential issues before they escalate, providing data on engine performance, tire pressure, brake wear, and more. Predictive Maintenance Powered by the Internet of Things (IoT) IoT-enabled vehicles can now communicate with technicians and owners through embedded sensors that monitor critical systems in real-time.
Our students learn not only how to work with traditional combustion engines but also how to maintain and repair electric and hybrid vehicles. Over the past 20 years, we’ve seen that the most successful technicians and industry leaders understand that customerservice and teamwork are as vital as technical skills.
This knowledge of inventory management, parts compatibility, and customerservice will set you apart from competitors who may lack this expertise. Utilize social media, search engine optimization, and targeted advertising to reach your audience. Develop a Marketing Strategy Effective marketing will drive traffic to your store.
These high-end machines require not just standard knowledge of engines and electronics but precision, professionalism, and attention to the smallest detail. Wearing clean gloves when working on interiors and thoroughly washing your hands when transitioning from the engine bay to the cabin is a must.
Eich joined the company in 1982 as an application engineer. He has led the engineering department and industrial OE sales department before being promoted to president in 2006. I have cherished every moment of my 42 years with NTN, from my early days as an application engineer to my time as President and CEO.
They teach students everything, from in-depth engines to wheel alignments to everything. From diagnostics to customerservice tips, Pauls mentorship is helping Brady develop into a well-rounded mechanic. My experience here in just a couple of months has been great. I’m loving it.
When recommending oil for a turbocharged engine, tell your customers to look for these key factors: OEM certification for turbocharged engines. Follow recommended service intervals. Let the engine idle before shutting it off. Visit TERREPOWER.com for more customerservice tips.
Courtesy of Engine Builder by Evan Laux Last week we took a look at a 6.7L Mitchell Wicklund is the owner of truck #2, and he gave us all the details on the engine. Mitchell Wicklund is the owner of truck #2, and he gave us all the details on the engine. Cummins Engine appeared first on Tomorrows Technician. index class.
In a structured training program, youll cover: Engine and powertrain repairs Brake systems and diagnostics Automotive electronics and onboard computer systems Suspension, steering, and alignment techniques Vehicle air conditioning and HVAC repair Beyond technical expertise, formal training helps you develop the problem-solving, customerservice, and (..)
Use the right oil and change it regularly Follow recommended service intervals Let the engine idle before shutting it off Use high-quality air and oil filters And for your techs, when replacing a turbocharger, always pre-lubricate it during installation Turbochargers are designed to last the life of the engine, but problems can still occur.
Torque Pro helps auto mechanic training students with engine diagnostics. Torque Pro Torque Pro is a powerful OBD-II app that can diagnose car problems by connecting to your car’s engine control unit (ECU) using a Bluetooth OBD-II adapter.
This expertise is invaluable when assisting customers, diagnosing issues, or recommending the right parts. Key aspects of your technical knowledge to highlight include: Understanding Vehicle Systems : Show that you have a solid grasp of various vehicle systems, such as the engine, transmission, braking, and electrical systems.
Torque Wrench Set (Electronic or Dial-Type) Proper torque specifications are critical when servicingengines, suspensions, and wheel assemblies. A battery tester that can also analyze charging and starting systems will make your inspections more comprehensive and your customerservice stand out.
What You’ll Do : Your skills will be challenged as you work on high-performance engines, complex tuning, and aftermarket modifications. What You’ll Do : Your tasks might involve engine rebuilding, repairing vintage electrical systems, restoring bodywork and interiors, and ensuring classic cars purr back to life in all their glory.
CustomerService Skills : As a personalized customerservice experience continues to be paramount for modern drivers, good communication and customerservice skills are essential for explaining technical information in understandable terms and building trust with clients.
This technology is being harnessed in the automotive sector to revolutionize everything from vehicle design and manufacturing to customerservice and marketing strategies. AI chatbots, for instance, can handle customer inquiries, schedule appointments, and provide customized maintenance tips.
It’s not about following a rigid playbook but creating an environment where flexibility, innovation, and customer-centricity are the norm. This means empowering your team to make intelligent decisions, embrace new approaches, and continuously improve customerservice. Building Your Adaptive Dealership: Key Strategies 1.
High-Performance Standards Luxury vehicles are engineered for top-tier performance, often featuring complex engines and specialized parts. Servicing these vehicles requires an in-depth understanding of performance engineering and the ability to work with precision.
In my spare time I’ll take engines apart and try to put some parts back together. I like going inside deep in the engines and I like to learn about how a car runs. I just think it’s crazy how an engine was manmade. I’m not just doing basic fluid changes and oil changes and changing tires. So it’s awesome.
The modern automobile is a marvel of engineering, a complex web of interconnected systems working together to propel you down the road. Pressure Gauges: These are used to measure fluid pressure in various systems, such as engine oil or transmission fluid. But even the most sophisticated machines can malfunction.
– Quality Contro l: Ensuring all repair work meets industry standards and customer expectations. – CustomerService : Addressing customer inquiries and complaints, providing estimates, and explaining repairs. – Inventory Management : Overseeing the ordering and stocking of parts and supplies.
Exceptional CustomerService In automotive sales, exceptional customerservice isn’t just a luxury; it’s a necessity. Building lasting relationships with customers is vital, and this begins with a positive and memorable buying experience.
The Automotive Industries Association of Canada’s latest Consumer Behaviour Series report, Canadian vehicle owner’s attitudes towards maintenance and repair , found that the most ignored maintenance item was related to engine oil with 25 per cent of respondents saying they let oil changes, flushes and checks slide.
From managing a team of skilled mechanics and ensuring top-notch customerservice to handling inventory, ordering parts, and maintaining shop equipment, a shop manager’s responsibilities are diverse and dynamic. It requires strong leadership, excellent customerservice skills, and a solid understanding of business operations.
Finally, optimize your website for search engines. Use keywords related to auto body estimation services in your area. Excellent Service Is Your Secret Weapon as an Auto Body Estimator These days, your reputation as an independent auto body estimator is affected as much by your customerservice as by your technical aptitude.
s techs, I think that we all like to poke fun at engineers. Engineering teams have certain goals that they need to meet or exceed. Shedding Weight Reducing the curb weight of a vehicle just might be one of the biggest driving forces behind modern automotive engineering. The lighter the vehicle is, the more efficient it can be.
Make sure your site is mobile-friendly and easy to navigate, as potential customers often research and book services on their smartphones. Optimize your website for search engines to increase your visibility in local search results. As an independent auto detailer, the key to success lies in how you market your services.
Engineers can design the suspension so the geometry minimizes uneven wear, but they can’t design for worn components. Modern suspensions have larger bushings engineered to change a control arm’s pick-up points during braking, acceleration and cornering. The geometry of the suspension controls a tire’s contact patch.
This includes knowledge of body repair techniques, paint matching, and a basic understanding of vehicle mechanical systems such as engines, transmissions, and suspensions. Strong customerservice skills are crucial in this role, as building trust and maintaining positive customer relationships is essential.
Today’s mechanics are tech-savvy professionals who must understand a vehicle’s complex systems, from traditional engines to electric and hybrid technologies. Their responsibilities have grown from simple mechanical repairs to include electronic systems diagnostics, preventive maintenance, and service advice.
For example, if you’ve had the opportunity to work on a car engine during training, it’s vital to outline this experience in your resume thoroughly. Have you diagnosed engine issues, replaced parts, or performed routine maintenance? Detail the specific tasks you undertook. State it very clearly in your resume.
So those have not only helped me to learn some more detailed repairs for specific vehicles, but also with the employability training and customerservice. But my main goal is to become a field serviceengineer or a diagnostician. Joshua’s instructor, Guy Tiberio says, It was a very, very easy nomination.
From engineering to sales, each path is unique, and the opportunities are nearly limitless. Understanding the Role of a Shop Helper A shop helper assists in the daily operations of an automotive repair shop or service center. One entry-level position often overlooked is that of a shop helper.
If a racing slick is the pinnacle in grip and dry handling, tire developers then need to engineer features to make UHP summer tires usable in a variety of conditions,” Abram says. “If Kenda recently signed Papadakis Racing to compete on the newly engineered Vezda UHP MAX+ in Formula Drift,” Abram says.
Personalized communication has become a crucial factor in building trust, ensuring transparency, and creating long-term customer relationships. For auto repair shop owners, mastering automotive customerservice isnt just about answering questionsits about educating customers, setting realistic expectations, and making them feel valued.
Improve Your CustomerService Quality customerservice is essential if you want to keep people coming back to your shop and telling others about their good experiences. Elevating the level of your customerservice will help ensure you get better reviews online and establish a positive reputation for your brand.
The transmission fluid is formulated for the friction material used on the clutches, gasket and seal materials, the metallurgy inside the transmission, the length of the service interval, fuel economy requirements, shift quality, and performance at specific temperature ranges. By volume, the number one ingredient is the base stock.
in Marketing , an MBA in Finance , and a First-Class Honors Degree in Engineering. His expertise includes financial planning, cost optimization, data-driven decision-making, customerservice strategies, and team building. Atapattu holds a Ph.D. Driving GRIs Financial and Operational Growth As CEO , Dr.
Inspection When it comes to drivability or engine-related problems, it is always expected that the problem is duplicated by the technician as part of the diagnostic process. The questions about ride control and suspension are intended to establish what they are experiencing and what they expect post-repair.
Engine Repair & Maintenance: Engine diagnostics and repairs. Addressing check engine lights and other engine-related issues. Equally important, preventing costly engine damage. Cooling system service. Equally important, keeping this system functioning perfect is of the utmost importance. rating out of 5.0
Engine Repair & Maintenance: Engine diagnostics and repairs. Addressing check engine lights and other engine-related issues. Preventing costly engine damage. Cooling system service. Customer Satisfaction: We are committed to providing exceptional customerservice and ensuring your complete satisfaction.
He dove into strategies to improve your business and be better prepared for the fall and winter by offering strategies for better inspections, tire sales, customerservice, labour rate and more. He gave a training course on handling the busy season and the chaos that comes with it. The next two days featured Lindertech training.
We organize all of the trending information in your field so you don't have to. Join 5,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content