article thumbnail

A Day In The Life Of A Customer Service Rep After Dispatch Training

Automotive Training Centre

When we think about the automotive and transportation industry, our minds usually drift toward engineers, drivers, and logistics managers. However, customer service representatives play a pivotal role in ensuring that the wheels keep turning literally and metaphorically.

article thumbnail

Using Fixed Ops as a Growth Engine

AutoSuccess

Concurrently however, advertising expenses for dealerships have risen, 1 and the cost to attract and retain talented service techs has risen, underscoring the need to bolster profitability through fixed absorption. Looking Ahead The service department is no longer just a support function its a growth engine.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

3 Ways the Internet of Things Will Transform Auto Repair

Automotive Training Centre

These sensors detect potential issues before they escalate, providing data on engine performance, tire pressure, brake wear, and more. Predictive Maintenance Powered by the Internet of Things (IoT) IoT-enabled vehicles can now communicate with technicians and owners through embedded sensors that monitor critical systems in real-time.

article thumbnail

20th Anniversary Reflections: What We’ve Learned About the Automotive Industry Over the Years

Automotive Training Centre

Our students learn not only how to work with traditional combustion engines but also how to maintain and repair electric and hybrid vehicles. Over the past 20 years, we’ve seen that the most successful technicians and industry leaders understand that customer service and teamwork are as vital as technical skills.

article thumbnail

A 2025 Guide to Auto Parts Dropshipping for Automotive Grads

Automotive Training Centre

This knowledge of inventory management, parts compatibility, and customer service will set you apart from competitors who may lack this expertise. Utilize social media, search engine optimization, and targeted advertising to reach your audience. Develop a Marketing Strategy Effective marketing will drive traffic to your store.

article thumbnail

5 Best Practices for Handling Luxury Vehicles After Auto Mechanic Training

Automotive Training Centre

These high-end machines require not just standard knowledge of engines and electronics but precision, professionalism, and attention to the smallest detail. Wearing clean gloves when working on interiors and thoroughly washing your hands when transitioning from the engine bay to the cabin is a must.

article thumbnail

NTN announces leadership change

Auto Service World

Eich joined the company in 1982 as an application engineer. He has led the engineering department and industrial OE sales department before being promoted to president in 2006. I have cherished every moment of my 42 years with NTN, from my early days as an application engineer to my time as President and CEO.

Finance 130