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Cox study shows gaps in consumer and dealer perceptions of AI, digital retailing

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Is artificial intelligence the future of auto retailing? Cox Automotive’s Digitization of Automotive Retail Study found an enormous gap between what consumers and car dealers believe will happen. Both dealers and consumers agree online retailing tools improve the car-buying process.

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Survey shows online to in-store transition is crucial to car-buying experience

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Car shoppers expect dealers to provide a seamless digital buying experience like the ones they get from Amazon and Apple, according to a new survey from artificial intelligence-powered customer data platform Fullpath. And 75% said they expect car-buying to feel like any other online shopping experience in 2025.

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Tariff-fueled new-car volatility drives used-car momentum, studies show

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New-car inventory is falling while prices are elevated and likely to rise more as the tariff era continues. And that’s good news for the used-car sector. million of this March, when car buyers flooded dealerships in huge numbers to buy new and used cars before the 25% tariff on imported vehicles took effect.

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Tariffs far behind communications, service among complaints in reviews

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What car shoppers were talking about were the service department and communication, both of which were mentioned in 41% of all negative reviews, tied for the most of any topic. This is a retail revolution in motion.” The full report can be downloaded here. Dealers seem to be getting ahead of it with proactive communication.”

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Spring Optimism Boosts U.S. Automobile Dealer Sentiment

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” The survey also asks dealers to rate new-car sales and used-car sales separately, along with various key drivers, including consumer traffic. Download the full results of the Q1 2025 Cox Automotive Dealer Sentiment Index. The total metrics reported have a +/- 3.15% margin of error. The post Spring Optimism Boosts U.S.

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Know Your Cyber Threats

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At risk is the vast amount of sensitive customer data car dealerships handle, including financial details, personally identifiable information (PII) and vehicle telematics. Last summer, automotive retailers witnessed the attention of malicious actors drawn to their permissive and weak networks.

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Lotlinx: Q3 shows high day supply, largely aging vehicle inventory

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Here’s more evidence the used-car market is a complex place nowadays. The entire report that offers insights into the current state of the automotive retail market for both new and used vehicles, inventory risk, vehicle sales, consumer preferences and markdown/pricing strategies can be downloaded here.

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