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Why Convenience Matters More Than Ever The numbers reveal a compelling story: 89% of customers prefer dealerships that provide pick-up and delivery services. Even more eye-opening, nearly half of car buyers consider switching to another brand after a poor service experience. Ready to Transform Your Service Department?
As we walked the show floor at NADA 2025 earlier this year, we couldn’t help but notice something interesting: the number of carwash-related companies with booths, demos and conversations happening across the event. First impressions sell cars Clean vehicles project value. Retention and loyalty A clean car feels good to own.
Get real-time metrics on content such as services, recommendation approval rates, car count, gross profit, average ticket dollar amount, etc., as well as staff, customers, and parts, and service duration figures, including check-in, wrenching, administration, finalizing, and parked. Try a demo today!
When a customer trusts your shop with their car care, even the little signals you send matters. So, imagine if they get into their car and a grease smear stains their hands or clothes. After all, you don’t want customers to have any doubts about your ability to perform top-notch work. Book a demo today.
With so many cars and customers coming and going, keeping track of repair orders can overwhelm any organized team. Work Order Management – Keep track of whether a car awaits parts, sits on a hoist or is ready for pickup. Skip the verbal check-ins when a customer calls for a maintenance status update.
This is why we’ve taken our dealer-facing platform and created a more streamlined, transparent way for anyone to ship a car,” said David Sperau, Co-founder and chief revenue officer of Autosled. Our tech keeps customers updated, while our support team is available to help consumers with each move. It was quick, easy and awesome!
Automotive Customer Retention Strategy in Auto Repair Shops Winning customers’ trust begins with the first point of contact. When you impress customers with good customerservice with a personal touch, they notice Let’s look at how it all ties together. How does this build service retention?
Every auto repair shop has customer turnover as people move away or give up their cars when they get older. By constantly bringing in new customers, you keep your bays busy and your shop profitable. Set up quality control measures , like wiping away any remaining grease stains so every car looks pristine.
In fact, text messages inspire: 98% open rates 45% response rates When the time comes for a customer to pick up their car, they don’t want a conversation about a repair. Conclusion Retaining customers builds success in every business, but even more so in auto repair. Customerservice makes all the difference.
Afterward, the tech or a service advisor would have to call and explain to a customer what was wrong. If the driver wasn’t car-savvy, it could take several minutes to show the value of a repair. Comparatively, digital vehicle inspection software allows a tech to take photos and videos of the car on the hoist.
Watch a 6 min demo video Schedule a discovery call menu The Biggest Mistakes Being Made in Your Auto Repair Shop Marketing Automotive Management , Leadership , Marketing Introduction We’re coming up on June, and I was tasked with writing this article. I was and still am at home under the hood of a car. Then you went on some dates.
Bridging the Gap Between Drop-Off and Pick-Up After-hours drop boxes give customers the freedom to leave their cars at the shop outside business hours, but what happens when its time to pick up their vehicles? A key pickup box closes the loop and gives your customers complete control over when they retrieve their vehicles.
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