Blog Service Advisor Technical 
AutoShopOwner
NOVEMBER 15, 2024
By Joe Marconi, an Elite Worldwide Blog - My roots in the automotive industry go back to the 1970s working in a small 2-bay auto repair shop. That meant that I was expected to repair or service nearly anything that rolled into my work bay. In this blog, I will explore a few ideas and push the envelope with a few controversial concepts.
AutoFix
FEBRUARY 13, 2025
They research online, read reviews, and expect clear communication from service advisors. Service advisors must break down these complexities in a way that reassures and educates customers, helping them understand repair times and costs. Simplify technical explanations so they are easy to understand.
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CATI
APRIL 17, 2025
CATIs Automotive Mechanics program equips students with the technical and workplace-readiness skills theyll use daily in real-world shop settings. Strong delegation is especially important in roles like lead technician, shop supervisor, or service advisor.
CATI
APRIL 10, 2025
Acquire In-Demand Technical Skills The automotive industry is more complex today than ever before. While its possible to learn some skills on the job, auto mechanic school provides structured and comprehensive training that covers all the technical knowledge you need. At CATI, you wont just be sitting in a classroom.
AutoSuccess
APRIL 30, 2025
This is the overlooked reality of automotive hiring: technical skills may get talent in the door, but when they end up lacking emotional intelligence (EQ) the ability to connect, empathize and adapt under pressure it keeps your dealership from thriving. Before you know it, that perfect hire has cost you far more than their salary.
AutoFix
MARCH 19, 2025
In the auto repair industry, customer service is just as important as technical expertise. One of the biggest challenges shop owners and service advisors face is handling difficult conversationsespecially when customers express frustration or assign blame for vehicle issues. ” Key Strategy: Avoid defensiveness.
AutoFix
JULY 22, 2025
Staff should be trained not only on technical tasks but on customer communication , especially when explaining custom jobs or high-end upgrades. Marketing and Visibility Strategy Grow your ATV repair shop with marketing that attracts the right customers, including riders who value premium service and upgrades.
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