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You’ve completed your serviceadvisor training and are ready to embark on a rewarding career in the automotive industry. While serviceadvisor training equips you for specific roles within the automotive industry, its transferable skills can lead you down unexpected paths.
ServiceAdvisors are like PR professionals in the automotive industry. Suppose you’re considering taking up a ServiceAdvisor position right after your training. In that case, this blog post highlights five of the most common career challenges that serviceadvisors face, plus expert tips on managing them.
If auto mechanics are the lifeblood of the automotive repair industry, serviceadvisors are its beating heart. In addition to acting as the bridge between customers and the service team at auto repair shops, serviceadvisors are responsible for many other tasks that, quite literally, can make or break the business.
After serviceadvisor training , understanding customer rights and dispute resolution processes will be crucial during your career. This blog post introduces CAMVAP to students in serviceadvisor training. As you’ll discover in serviceadvisor training, CAMVAP helps resolve disputes.
The role of a serviceadvisor is primarily customer-facing. With that said, serviceadvisors in auto body shops or dealerships are also responsible for overseeing workflow in these businesses, meaning they’ll constantly interact with technicians, mechanics, and other employees in the workshop.
Hello, future serviceadvisors! If you’re considering a career in the automotive industry and are considering serviceadvisor training, then you’re in for an interesting automotive career full of opportunities. Confidence builds customer trust after serviceadvisor training. Let’s find out.
The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the serviceadvisor. In this role, active listening is as critical as clear articulation.
Five Proven Tips to Improve Your Bottom Line By Joe Marconi, an Elite Blog - A recent Small Business Administration (SBA) report revealed that one of the main reasons for small business failure is due to a lack of financial knowledge. Are there bottlenecks in the serviceadvisor process? Let me give you an example.
Several excellent entry-level positions exist for students completing serviceadvisor training to explore. This comprehensive blog delves into Stock Clerks, exploring this field’s potential, benefits, and possible challenges. Serviceadvisor training graduates can enjoy many career benefits as stock clerks.
In today’s data-driven auto mechanic landscape, OEM flex schedules, intelligent systems that determine maintenance needs based on real-time operating conditions are changing the rules of routine service. This blog post explains why. For anyone in automotive training, understanding these evolving schedules is no longer optional.
Successful dealerships boast a sales team that can close deals and provide outstanding customer service. In this blog post, we examine the different functions within a car sales setting and highlight how each member contributes to the success of the collective.
Why Technician Notes Matter More Than Ever As a shop owner or serviceadvisor, you know the importance of technician notes. ” This kind of clarity reduces back-and-forth questions, helps serviceadvisors present findings more effectively, and ultimately boosts your shop’s efficiency and average repair order (ARO).
The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the serviceadvisor. In this role, active listening is as critical as clear articulation.
As a serviceadvisor, you know that keeping your customers happy is key to a successful service department. To help you do just that, we’ve compiled a list of five […] The post 5 Simple Tips for Better Customer Service as a ServiceAdvisor appeared first on RepairPal Shops Blog: Modern Shop Owner.
Mass recalls can cause significant inconvenience for customers, but with a focus on customer satisfaction, serviceadvisors can effectively navigate these situations and ensure a smooth and potentially profitable recall process. The post How To Deal With Mass Recalls After ServiceAdvisor Training appeared first on CATI.
They research online, read reviews, and expect clear communication from serviceadvisors. Serviceadvisors must break down these complexities in a way that reassures and educates customers, helping them understand repair times and costs. Encourage serviceadvisors to personalize recommendations based on driving habits.
By Joe Marconi, an Elite Worldwide Blog - My roots in the automotive industry go back to the 1970s working in a small 2-bay auto repair shop. That meant that I was expected to repair or service nearly anything that rolled into my work bay. In this blog, I will explore a few ideas and push the envelope with a few controversial concepts.
As a serviceadvisor, you know that keeping your customers happy is key to a successful service department. To help you do just that, we’ve compiled a list of five simple tips that can make a big difference in your customer service game.
As a serviceadvisor, you know that keeping your customers happy is key to a successful service department. To help you do just that, we’ve compiled a list of five simple tips that can make a big difference in your customer service game.
If you’re a car lover with a knack for service and administration, you could provide plenty of value to an automotive team and pave the way to an extremely lucrative and fulfilling career. Automotive serviceadvisors are professionals who connect customers with the right service and technician for their needs.
In the auto repair industry, customer service is just as important as technical expertise. One of the biggest challenges shop owners and serviceadvisors face is handling difficult conversationsespecially when customers express frustration or assign blame for vehicle issues. ” Key Strategy: Avoid defensiveness.
Strong delegation is especially important in roles like lead technician, shop supervisor, or serviceadvisor. Delegation also boosts morale; when everyone feels trusted and empowered, the team performs better. These professionals juggle schedules, oversee junior staff, and make decisions that impact shop performance.
Access to a labor time guide that quantifies how long an EV repair takes could prove invaluable for technicians, serviceadvisors, and customers alike. A mechanic labor time guide sets the tone for your serviceadvisors, technicians, and customers as a basis for pricing. Why Use a Mechanic Labor Time Guide?
Owners, ServiceAdvisors, technicians, those who work for companies that serve our industry, investors, and more. When we choose to share like this, we not only empower ourselves, but we empower this great industry to become better together. This isn’t just another interview podcast.
Learn more about RepairPal at [link] Timestamps [00:00] Introduction and Sponsor Introduction to the episode Mention of RepairPal as the sponsor Overview of the topic: Creating great content for automotive repair shops [02:00] Understanding Your Audience Importance of knowing your audience Focus on the needs and questions of the audience [04:30] Sources (..)
The Power of Proactive Follow-Up Many customers decline recommended services due to budget constraints or time limitations. The Rainy Day Folder empowers your serviceadvisors to: Review past recommendations with ease. Schedule services at a time convenient for the customer. But that doesnt mean the opportunity is lost!
The best social feeds from elite shops feel honest, professional, and deeply rooted in service. Interview your serviceadvisors. Check our blog about the five key reasons your social media might be struggling and how to fix them. Showcase Your Team as Experts People want to know who’s working on their vehicles.
The best social feeds from elite shops feel honest, professional, and deeply rooted in service. Interview your serviceadvisors. Check our blog about the five key reasons your social media might be struggling and how to fix them. Showcase Your Team as Experts People want to know who’s working on their vehicles.
The long-term outcome is yet to be seen and there is a lot of speculation about how tariffs will affect sales, but have you focused on how they will impact service? After 30 years of training serviceadvisors , I have observed three crises that affected sales: 9/11, the crash of 2008 and COVID.
Once that happens, marketing has done its job and it’s time for sales and customer service to kick in. Most of our clients have great serviceadvisors who have great phone skills, but we still run into situations where the marketing we’re doing is working but it’s not resulting in enough new work for the shop. He has a point.
This blog is made for automotive professionals — mechanics, shop owners, and serviceadvisors — navigating the transition from traditional paper inspections to utilizing cutting-edge digital vehicle inspection software. In the fast-paced automotive industry, things are always changing.
This past weekend, May 6-7, 2023, shop owners, serviceadvisors, and technicians from all over North America gathered in Denver, Colorado for the first-ever Team Development Summit.
In our last blog we discussed how important shop transparency is for building the trust necessary between an auto shop and its customers. Do your serviceadvisors take time to explain repairs or the necessity of repairs? How should serviceadvisors educate customers? This is an important distinction.
Labor shortages have driven up wages for technicians and serviceadvisors. Are your serviceadvisors trained to sell value, not price? Strengthen Advisor Performance Your front desk is your first line of profitability. Are your technicians maximizing billed hours?
ServiceAdvisors: Selling With Their Own Wallet One critical aspect of running a successful auto repair shop is ensuring that your serviceadvisors are not selling with their wallets. Serviceadvisors must understand that each customer has different financial situations and priorities.
Equipping your serviceadvisors Think about the power a serviceadvisor will now have before talking to a customer. Or, for the serviceadvisor to be equipped with the insight of knowing that the customer looked at the picture of the dirty air filter three times. Could you please open those up for me?
Communication Between the Technician and ServiceAdvisor A great write-up starts with solid communication between the technician and the serviceadvisor. When communication breaks down between the technician and the serviceadvisor, the customer can sense it.
Salespeople, serviceadvisors and F&I managers need more than product knowledge or sales tactics to succeed, they must possess emotional intelligence. Emotional intelligence is what enables a serviceadvisor to calm a frustrated customer or a sales manager to coach instead of criticize.
I wrote a blog about this back in 2019. This blog talks about how we handled the NC State Fair each year, because it hit us hard every time. You have more techs, more serviceadvisors, and more bills to pay. But it helps when you know ahead of time what those actions may look like. Let’s get into each of these.
At the end of this blog, youll find a free PDF checklist to help you audit your shops first impression and start making real improvements today. Your First Impression Starts Online Think about the last time you tried a new restaurant or service business. Just like that, a warm lead turns cold.
We know the technicians, serviceadvisors, and managers. We contact customers monthly and consistently check ads to ensure they perform and promote targeted services. Our team listens to customer calls to ensure quality and advises serviceadvisors and business operations. Want to learn more about our services?
Real-Time Workflow Dashboard: Serviceadvisors and technicians get a live view of all vehicles in the shop, keeping operations on track. Internal Communication That Works Miscommunication between serviceadvisors and technicians can lead to mistakes, delays, and frustration.
In our last blog we talked about the importance of customer education. A majority of customer education is the responsibility of the serviceadvisors in your shop. You can help your serviceadvisors do their job, however, by using signage to educate your customers while they are waiting for service.
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