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Five Proven Tips to Improve Your Bottom Line

AutoShopOwner

Five Proven Tips to Improve Your Bottom Line By Joe Marconi, an Elite Blog - A recent Small Business Administration (SBA) report revealed that one of the main reasons for small business failure is due to a lack of financial knowledge. Are there bottlenecks in the service advisor process? Let me give you an example.

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Service Intervals Are Changing: What ASTs Must Understand About OEM Flex Schedules

Automotive Training Centre

In today’s data-driven auto mechanic landscape, OEM flex schedules, intelligent systems that determine maintenance needs based on real-time operating conditions are changing the rules of routine service. This blog post explains why. For anyone in automotive training, understanding these evolving schedules is no longer optional.

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AI-Enhanced Technician Notes: Smarter Communication, Faster Approvals

Autoflow

Why Technician Notes Matter More Than Ever As a shop owner or service advisor, you know the importance of technician notes. ” This kind of clarity reduces back-and-forth questions, helps service advisors present findings more effectively, and ultimately boosts your shop’s efficiency and average repair order (ARO).

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Mastering Personalized Communication in Your Auto Shop

AutoFix

They research online, read reviews, and expect clear communication from service advisors. Service advisors must break down these complexities in a way that reassures and educates customers, helping them understand repair times and costs. Encourage service advisors to personalize recommendations based on driving habits.

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Isn’t It Time We Rethink What a Master Level Technician Is?

AutoShopOwner

By Joe Marconi, an Elite Worldwide Blog - My roots in the automotive industry go back to the 1970s working in a small 2-bay auto repair shop. That meant that I was expected to repair or service nearly anything that rolled into my work bay. In this blog, I will explore a few ideas and push the envelope with a few controversial concepts.

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How to Delegate Tasks Effectively Auto Mechanic School

CATI

Strong delegation is especially important in roles like lead technician, shop supervisor, or service advisor. Delegation also boosts morale; when everyone feels trusted and empowered, the team performs better. These professionals juggle schedules, oversee junior staff, and make decisions that impact shop performance.

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Auto Shop Finances in 2025: Smart Ways to Thrive as Repair Costs Rise

AutoFix

Labor shortages have driven up wages for technicians and service advisors. Are your service advisors trained to sell value, not price? Strengthen Advisor Performance Your front desk is your first line of profitability. Are your technicians maximizing billed hours?

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