Automotive Training Centre

JULY 8, 2025

When most people think of an Automotive Service Technician (AST), they picture someone working under the hood of a car. Exceptional customer service skills are just as important. Here’s a breakdown of the essential customer service traits that every AST should master. But technical know-how is only half the job.

Customer Service

Auto Service World

NOVEMBER 5, 2024

AAPEX and the SEMA Show are underway in Las Vegas as part of Automotive Aftermarket Industry Week and the Auto Service World team is there. Many companies are unveiling new products, making announcements and otherwise showing off their latest tools, technology and services for the auto care industry.

Service Advisor

Auto Service World

NOVEMBER 21, 2024

Here’s where you need to make the right investments to stay ahead of your talent challenges Managing staffing needs in today’s highly competitive automotive aftermarket labour market is no easy task. Ultimately, people are the most important asset in the automotive aftermarket.

Service Advisor

Tire Review Magazine

MARCH 9, 2025

In early 2025, the company will release three more topics: Engine Operation, Electrical Foundations, and Service Advisor: Starter Systems. It will also include ADAS Static Calibration, Engine Diagnosis, and ADAS for Service Advisors. We pride ourselves on listening to our clients and working to deliver what they need.

Automotive

Auto Service World

MARCH 25, 2025

Speaking at the Automotive Aftermarket Retailers of Ontario, he challenged shop owners to ensure their staff are talking to their customers in a more simple way. The service advisor then needs to transfer that information in the same appropriate manner to the customer. Does she even know where it is on the car?

Consulting

Tomorrow's Technician

MAY 15, 2025

In the automotive repair business, service advisors are at the heart of building customer trust. Since 1946, Walker Products has proudly served the automotive industry. As a US-based, family-owned company, we deliver premium engine management and fuel system components that meet or exceed OEM standards.

Service Advisor

Autoflow

MARCH 21, 2025

Autoflow is proud to announce a first-of-its-kind innovation in the automotive repair industry: AI-Enhanced Technician Notes. Why Technician Notes Matter More Than Ever As a shop owner or service advisor, you know the importance of technician notes. But lets face it: technicians are busy. Ready to See It in Action?

Service Advisor

CATI

APRIL 17, 2025

In busy automotive shops, service centres, or dealerships, teamwork is key to keeping operations running efficiently. CATIs Automotive Mechanics program equips students with the technical and workplace-readiness skills theyll use daily in real-world shop settings.

Mechanic

Tomorrow's Technician

APRIL 29, 2025

automotive shop owners, is seeking to recognize and celebrate the vital role of mentorship in the automotive service industry. Jake Sorensen, Technician McNeil’s Auto Care, Sandy, UT Jake Sorensen Jake Sorensen is the shop manager and diagnostic technician at McNeils Auto Care. Meet our April candidates!

Apprenticeship

DRIVE

JANUARY 31, 2025

Exclusive Automotive: A Trusted Fleet Service Specialist in the Heart of Las Vegas Las Vegas, NV may be known worldwide as a tourist destination, but for Micah Howell and Wayde Yeley, its simply home. As co-owners of Exclusive Automotive , theyve built a business rooted in integrity, trust and a genuine commitment to their community.

Automotive

AutoFix

FEBRUARY 13, 2025

For auto repair shop owners, mastering automotive customer service isnt just about answering questionsits about educating customers, setting realistic expectations, and making them feel valued. They research online, read reviews, and expect clear communication from service advisors.

Service Advisor

Brake & Front End

JULY 28, 2025

In partnership with NAPA, ShopOwner, the Babcox Media brand serving professional independent automotive shop owners, is seeking to recognize and celebrate the vital role of mentorship in the automotive service industry. He approached me afterward and simply asked, ‘What can I do to support your automotive program?’”

Automotive

Auto Service World

FEBRUARY 13, 2025

Consistent, quality inspections are at the heart of a successful automotive shop, according to an industry coach.

Consulting

Ratchet + Wrench

JULY 4, 2025

Now we’ll explore how those technologies can enhance service delivery, streamline operations, and ultimately improve customer satisfaction. Customer Relationship Management Systems Clients benefit from service reminders, texting options, and appointment scheduling, but your staff also benefits from it. Cost control.

Software

AutoSuccess

JANUARY 21, 2025

The Appointment Agent is respectful of dealership customers and hands-off to human service advisors and business development center (BDC) teams as needed for the best customer experiences. With this agent, Numa has introduced the first pay-for-performance AI in automotive where dealers only pay for appointments fully booked by AI.

Service Advisor

AutoSuccess

MARCH 4, 2025

Sunbit announced it had achieved more than 50% market share among authorized automotive dealerships in the U.S., expanding its BNPL footprint in service and repair drives. Since launching in the auto services sector, Sunbit has facilitated $1.7 Auto dealerships remain the primary hub for automotive service and repair in the U.S.

Finance

Institute for Automotive Business Excellence

JULY 16, 2025

Master strategies for shop management, customer acquisition, Google Ads, workflow scheduling, KPI tracking, service advisor coaching, technician training, leadership, SOPs, employee retention, marketing, and building a high-performance shop culture that drives profitability, efficiency, and long-term success.

Auto Repair Shop

Ratchet + Wrench

JULY 10, 2025

Chris Jones July 10, 2025 2 min read Ralf Hahn Over the past few years , the automotive aftermarket has experienced a significant boom in digital-driven services powered by artificial intelligence. Newsletters The top stories, industry insights and relevant research, assembled by our editors and delivered to your inbox.

Auto Repair Shop

Brake & Front End

MAY 13, 2025

In partnership with NAPA, ShopOwner, the Babcox Media brand serving professional independent automotive shop owners, is seeking to recognize and celebrate the vital role of mentorship in the automotive service industry. Meet our April candidates! Since then, we have sponsored seven apprentice candidates.

Apprenticeship

AutoSuccess

APRIL 30, 2025

This is the overlooked reality of automotive hiring: technical skills may get talent in the door, but when they end up lacking emotional intelligence (EQ) the ability to connect, empathize and adapt under pressure it keeps your dealership from thriving. Before you know it, that perfect hire has cost you far more than their salary.

Retail

Tomorrow's Technician

JULY 25, 2025

In partnership with NAPA, ShopOwner, the Babcox Media brand serving professional independent automotive shop owners, is seeking to recognize and celebrate the vital role of mentorship in the automotive service industry. He approached me afterward and simply asked, ‘What can I do to support your automotive program?’”

Automotive

Tire Review Magazine

MARCH 12, 2025

Nick Fox, regional manager for Gills Point S Tire and Auto Service , serving Montana, Idaho, and Utah, was born into the automotive industry. They ultimately drew Fox back in, inspiring him to lead a life of service to others. It was a natural transition to the sales counter and a service advisor position.

Master Mechanic

Shop Marketing Pros

FEBRUARY 10, 2025

Here are some key points to implement: Practice intentional interactions: At our shop, Peak Automotive, we made sure our phone greeting set the right tone. Focus on professional appearance: Our service advisors didnt dress in business casualthey wore button-up dress shirts and ties. Instead of saying, How can I help you?

Auto Repair Shop

CATI

APRIL 10, 2025

The automotive industry is rapidly evolving, and employers are looking for professionals who are trained, certified, and ready to work on the latest vehicles. Here are three key ways that attending an automotive school will advance your career. Here are three key ways that attending an automotive school will advance your career.

Mechanic

AutoSuccess

MAY 29, 2025

Theres a common misconception in automotive sales and many other fields that holds back many professionals from achieving their goals: the belief that natural talent alone may determine success. In management, we might excel at operations but shy away from developing our public speaking skills. Merely showing up isnt enough.

Service Advisor

AutoSuccess

FEBRUARY 11, 2025

STELLA Automotive AI has been selected for General Motors’ (GM) In-Market Retail (IMR), the company announced. This collaboration further reinforces our commitment to defining the future of AI in automotive retail, showcasing how STELLA’s innovative AI platform delivers measurable results for both dealerships and their customers.”

Retail

Tire Review Magazine

FEBRUARY 16, 2025

Dealer Tire RockED Approach to Certification and Sales Training Were thrilled to collaborate with RockED to bring this unique training program to life, said Chad Broski, VP of Program Management. Interactive Learning for Service Advisors RockEDs mobile platform delivers the certification program through interactive training modules.

Service Advisor

AutoFix

APRIL 10, 2025

Labor shortages have driven up wages for technicians and service advisors. Know Your Key Metrics Effective financial management for auto shops begins with clarity. Are your service advisors trained to sell value, not price? Strengthen Advisor Performance Your front desk is your first line of profitability.

Finance

Brake & Front End

JULY 24, 2025

As a key link between your shop productivity and customer care, service advisors play a vital role in recommending solutions that enhance vehicle performance and client satisfaction. Understanding how to communicate these benefits can differentiate your service offerings and foster customer trust.

Service Advisor

Ratchet + Wrench

JULY 3, 2025

What followed was a flood of messages, texts, emails, phone calls from shop owners, friends, clients, and people across the automotive world offering condolences, prayers, and words of support. The shop gets too big to manage with hustle alone. Few owners take a third path, where they stop managing and start leading.

Management

Tomorrow's Technician

JULY 25, 2025

As a key link between your shop productivity and customer care, service advisors play a vital role in recommending solutions that enhance vehicle performance and client satisfaction. Understanding how to communicate these benefits can differentiate your service offerings and foster customer trust.

Service Advisor

Auto Service World

APRIL 15, 2025

CARS magazine reached out to leaders in the automotive repair and service sector of the automotive aftermarket to ask them about their thoughts about the industry over the next 12 months. How will the economy impact customer behaviour in 2025 compared to 2024?

Car

AutoSuccess

MAY 15, 2025

Surcharging requires deep understanding of federal, state and card brand compliance, along with dealership-specific needs across departments like sales, service, parts and F&I. Laura Sherman and Amberly Allen of Dealer Merchant Services Compliance: The Right Way Surcharging isnt illegal but it is heavily regulated, Allen warns.

Management

Ratchet + Wrench

JULY 14, 2025

Hadley How Shadetree Automotives Tom Lambert revived a struggling shop he acquired and made it profitable. Tom Lambert, who owns Shadetree Automotive, bought the location in 2020. Lambert went to business classes at night and started managing the shop a month out of high school. Lambert saw an opportunity.

Auto Repair Shop

Brake & Front End

JULY 18, 2025

Automotive scan tools may not be at the top of the cybercrime list, but it’s worth not taking a chance. As part of the data in the engine management software, there are ranges and limits for a monitor. Sure, you can use a scan tool without it, but it’ll have to connect for initial setup and regular updates.

Customer Service

Ratchet + Wrench

JUNE 30, 2025

Whether youre looking for a solid diagnostic tech, a dependable B-level tech, or a sharp service advisor, finding the right person can feel like pulling teeth. Your Front Desk is a Key Element of This Tactic This approach to training as a recruiting tool applies just as powerfully to service advisors as it does to techs.

ASE

Tire Review Magazine

FEBRUARY 16, 2025

Dealer Tire RockED Approach to Certification and Sales Training Were thrilled to collaborate with RockED to bring this unique training program to life, said Chad Broski, VP of Program Management. Interactive Learning for Service Advisors RockEDs mobile platform delivers the certification program through interactive training modules.

Service Advisor