Automotive Training Centre

APRIL 22, 2025

You may already have a strong foundation in parts management, inventory systems, and customer service, but how do you stay ahead in a rapidly evolving industry? Expanding Your Industry Knowledge An auto parts trade show provides a firsthand look at cutting-edge automotive parts and accessories development.

Automotive

Auto Service World

MAY 8, 2025

In the world of automotive repair, knowing how to talk to customers can be just as important as knowing how to fix their cars. At the Tirecraft 2025 Conference in Blue Mountain, Ontario, she explained to the audience how knowing and understanding consumer behaviour can transform how automotive professionals interact with their clients.

Service Advisor

CATI

DECEMBER 12, 2024

Telematics is revolutionizing the automotive repair industry, transforming how mechanics diagnose, maintain, and repair vehicles. As connected cars become more commonplace, telematics technology is increasingly important in automotive repair shops. Our automotive school graduates are uniquely positioned to meet this demand.

Automotive Repair

Auto Service World

MARCH 13, 2025

Whats probably the biggest annual training event for the automotive aftermarket wrapped up its 2025 show with more than 3,500 attendees. The Vision HiTech Training and Expo in the Kansas City area once again provided industry pros with the latest training, from management to technical. Attendees came in from across the U.S.,

Service Advisor

Automotive Training Centre

AUGUST 12, 2025

The automotive industry is undergoing a major transformation, and sustainability is driving the change. More manufacturers and service providers are turning to recycled and remanufactured components as viable, eco-friendly alternatives to new parts. For anyone considering auto parts training , understanding this shift is essential.

Customer Service

Auto Service World

APRIL 23, 2025

As he steps into the pivotal role as AIA Canada chair, Tony Kuczynski brings a wealth of experience and a deep passion for the automotive industry, a journey that began as a licensed technician. And hes seen many changes and hurdles throughout his automotive aftermarket career. Ive always been an automotive enthusiast.

Customer Service

Auto Service World

APRIL 9, 2025

Operating under the Bumper to Bumper banner, the store provides automotive parts, tools, accessories and DC electrical equipment testing and servicing. Now at the helm, Favelle oversees daily operations and staff, while Bornn manages inventory, technical operations and finances.

Electricity

Automotive Training Centre

APRIL 9, 2025

In the world of transportation logistics, the ability to juggle tasks, manage communication, and solve problems on the fly is critical. After completing your dispatch training , youll quickly find that efficiency is key to managing the pressure of real-world operations. To stay productive, establish clear communication protocols.

Management

CATI

DECEMBER 26, 2024

Business and Management Skills While technical skills are critical, running your auto body shop requires strong business acumen. You must manage finances, market your services, and ensure smooth day-to-day operations. Managing a team of technicians and support staff. Managing a team of technicians and support staff.

Auto Body Shop

Automotive Training Centre

MARCH 25, 2025

Working as a warehousing clerk in the auto parts industry requires precision, efficiency, and the ability to manage multiple responsibilities at once. The workload can quickly become overwhelming, from handling inventory and processing orders to assisting customers and coordinating shipments.

Management

Auto Service World

NOVEMBER 21, 2024

Here’s where you need to make the right investments to stay ahead of your talent challenges Managing staffing needs in today’s highly competitive automotive aftermarket labour market is no easy task. It’s a simple equation: happy, motivated staff lead to satisfied customers, which drives business growth and customer loyalty.

Service Advisor

Automotive Training Centre

MARCH 19, 2025

The automotive industry offers a wide range of career opportunities, and for those with an eye for detail and a knack for numbers, becoming an auto body estimator can be an excellent choice. Others take on leadership roles within body shops, working as assistant managers, body shop managers, or even business owners.

Automotive

Institute for Automotive Business Excellence

JANUARY 13, 2025

Every day we all work to deliver and give great customer service, but delivering exceptional customer service goes beyond checklists and procedures; it requires consistent, thoughtful execution that embodies the company's values and commitment to its customers.

Customer Service

Tire Review Magazine

NOVEMBER 15, 2024

Anyline released the results of a recent survey of automotive service technicians at a press conference held during the Specialty Equipment Market Association (SEMA) tradeshow in Las Vegas. automotive at Anyline. This comes at the heels of the company releasing a new smartphone-based tool to measure tread depth.

Automotive Services

Auto Service World

APRIL 4, 2025

Jobber News reached out to leaders in the supply and distribution segment of the automotive aftermarket and asked them what they see happening in the industry over the next 12 months, what will improve, what one challenge to the industry will be and what opportunities are out there for jobbers and suppliers alike.

Customer Service

Automotive Training Centre

APRIL 11, 2025

A career as an auto parts specialist is a fantastic choice if you love the automotive world and want to combine technical knowledge with customer service skills. Employers in the automotive industry are looking for candidates who can efficiently manage inventory, help customers, and work well in a fast-paced environment.

Software

RepairPal

JULY 14, 2025

Import Automotive Professionals in Oak Ridge, TN offers honest diagnostics, high-quality repairs, and unmatched customer care for Asian vehicles. The post RepairPal Certified Shop: Import Automotive Professionals appeared first on RepairPal Shops Blog: Modern Shop Owner.

Automotive

Tire Review Magazine

NOVEMBER 15, 2024

Anyline released the results of a recent survey of automotive service technicians at a press conference held during the Specialty Equipment Market Association (SEMA) tradeshow in Las Vegas. automotive at Anyline. This comes at the heels of the company releasing a new smartphone-based tool to measure tread depth.

Automotive Services

Auto Service World

MAY 20, 2025

In the automotive repair industry, its easy to become jaded and fall into a fixed mindset. Shop owners and managers set the tone for their teams. The post The mindset service advisors need to embrace appeared first on Auto Service World. In contrast, a growth mindset encourages continuous improvement and adaptability.

Service Advisor

Auto Service World

MARCH 6, 2025

There is reason to be optimistic about the future of the automotive aftermarket industry. As reported by Auto Services World , the auto care sector market in Canada remains resilient, even amid economic uncertainty and change. Digital touchpoints offer one way for shops to deliver even better customer service.

Automotive Services

Solera

MARCH 9, 2025

Why the Right Service Experience Keeps Customers Coming Back The automotive service industry has evolved dramatically. Customers now have countless options at their fingertips, and they choose convenience over loyalty every time. Ready to Transform Your Service Department?

Management

AutoInc.

DECEMBER 4, 2024

In today’s competitive automotive repair industry, being a successful shop owner is about much more than fixing cars. It’s about leading a team, running efficient operations, and staying profitable, all while delivering excellent customer service. A little initial investment in SOPs can save countless hours overall.

Software

AutoFix

OCTOBER 29, 2024

Automotive shop coaching services, offered by auto repair shop consultants, can help owners and managers develop leadership skills that foster a supportive environment. Automotive shop coaching services provide expert advice on everything from cash flow management to leadership training.

Auto Repair

Autoflow

JULY 22, 2025

Dallas, TX — July 23rd, 2025 — Autoflow , a leader in intelligent workflow solutions for the automotive industry, is proud to announce the integration of its virtual inspection platform, iDVI (Instant Digital Vehicle Inspections) , with the robust warranty claims platform from Administration Management Solutions (AMS).

Management

Tomorrow's Technician

MARCH 17, 2025

In partnership with NAPA, ShopOwner will be recognizing superheroes from all over the country, by celebrating the vital role of mentorship in the automotive service industry. Many experts say that the simple process of helping someone reinforces the practice in ways that other processes cant match.

Automotive

Brake & Front End

MARCH 17, 2025

In partnership with NAPA, ShopOwner will be recognizing superheroes from all over the country, by celebrating the vital role of mentorship in the automotive service industry. Many experts say that the simple process of helping someone reinforces the practice in ways that other processes cant match.

Automotive

AutoFix

NOVEMBER 18, 2024

Owning an auto repair shop is more than just managing repairs and customer interactions—it’s about driving profitability, building a skilled and motivated team, and fostering long-lasting customer relationships. Tangible Benefits of Automotive Business Coaching At AutoFix Auto Shop Coaching, we go beyond quick fixes.

Auto Repair Shop

Auto Service World

MAY 5, 2025

He has a background in engineering and sales, including various management and leadership roles at NTN.

Finance

AutoSuccess

MARCH 6, 2025

The Untapped Potential of the Service Department Post COVID, the automotive industry has seen a shift in dynamics. New vehicle inventories and days supply are steadily climbing, yet the real growth story lies in service and parts sales. 1 Leasing trends further underscore the importance and potential of fixed operations.

Engineering

RepairPal

JULY 2, 2025

Family-run Baltimore shop Jossy Automotive delivers trusted repairs with quality parts, expert knowledge, and a passion for the trade. The post RepairPal Certified Shop Profile: Jossy Automotive Services appeared first on RepairPal Shops Blog: Modern Shop Owner.

Automotive Services

Tomorrow's Technician

JUNE 12, 2025

The automotive repair industry is changing quickly, and staying ahead means constantly adapting to new technology, evolving customer expectations, and the rise of EVs and hybrids. Megan Dineff, general manager of Ervine’s Auto Repair and Grand Rapids Hybrid & EV, knows firsthand what it takes to keep a shop on the cutting edge.

Auto Repair

Ratchet + Wrench

AUGUST 5, 2025

According to the 2025 Ratchet+Wrench Industry Survey Report, nearly two-thirds of shop owners (65%) worked as technicians, bringing valuable technical expertise and understanding to their management approach. Here’s a breakdown of the last role shop owners reportedly worked in before taking over their operations.

Auto Repair Shop

AutoFix

FEBRUARY 13, 2025

Personalized communication has become a crucial factor in building trust, ensuring transparency, and creating long-term customer relationships. For auto repair shop owners, mastering automotive customer service isnt just about answering questionsits about educating customers, setting realistic expectations, and making them feel valued.

Service Advisor

Ratchet + Wrench

JULY 4, 2025

Now we’ll explore how those technologies can enhance service delivery, streamline operations, and ultimately improve customer satisfaction. Customer Relationship Management Systems Clients benefit from service reminders, texting options, and appointment scheduling, but your staff also benefits from it.

Software

AutoInc.

NOVEMBER 6, 2024

In today’s competitive automotive repair industry, being a successful shop owner is about much more than fixing cars. It’s about leading a team, running efficient operations, and staying profitable, all while delivering excellent customer service. Recognition is essential for a loyal, high-performing team.

Automotive Repair

Ratchet + Wrench

JULY 10, 2025

Chris Jones July 10, 2025 2 min read Ralf Hahn Over the past few years , the automotive aftermarket has experienced a significant boom in digital-driven services powered by artificial intelligence. Which tools are auto repair shops using most?

Auto Repair Shop

AutoFix

JANUARY 17, 2025

It demands strong leadership, strategic planning, and operational excellence to thrive in todays competitive automotive industry. Introduce financial management tools to optimize cash flow. If your shop struggles with customer retention or brand visibility, its time to rethink your marketing and customer service strategies.

Auto Repair Shop