Auto Service World

APRIL 15, 2025

CARS magazine reached out to leaders in the automotive repair and service sector of the automotive aftermarket to ask them about their thoughts about the industry over the next 12 months. How will the economy impact customer behaviour in 2025 compared to 2024?

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Car Auto Repair Shop Service Advisor Auto Repair 130

Solera

MAY 4, 2025

The automotive landscape has shifted dramatically. Customer experience (CX) has become the magic differentiator that converts browsers into buyers and first-time customers into lifelong advocates. Virtual Reality Experiences: Offer immersive test drives and customization options from anywhere.

IT 130

IT Professional Services Finance Customer Service 130

AutoFix

MAY 15, 2025

The Auto Repair Landscape Is ChangingFast The automotive aftermarket is undergoing a major shift. Shops that fail to invest in leadership development and employee engagement suffer from high turnover, low morale, and ultimately, declining customer service.

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Automotive Training Centre

DECEMBER 12, 2023

The automotive industry has witnessed unprecedented changes in recent years. Interest rates have reached their highest levels in years, increasing costs for consumers seeking financing for vehicle purchases. Exceptional Customer Service In automotive sales, exceptional customer service isn’t just a luxury; it’s a necessity.

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Automotive Auto Mechanic Training Finance Customer Service 289

Automotive Training Centre

JANUARY 23, 2024

Successful dealerships boast a sales team that can close deals and provide outstanding customer service. Car Sales Manager: Steering Dealership Success with Auto Sales Training The automotive sales manager is the main driving force of any sales team. Are you interested in automotive sales courses ?

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Service Advisor Finance Auto Mechanic Training Management 262

Automotive Training Centre

FEBRUARY 23, 2024

The role of an automotive service advisor is pivotal within the automotive service industry. This professional acts as a bridge between customers and the technical team that services vehicles. Explore four best practices for processing payments after service advisor training.

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Service Advisor Automotive Services Auto Mechanic Training Management 257

CATI

DECEMBER 7, 2023

Even with the natural abilities it takes to excel in management, if you’re looking to bring your expertise to the ever-changing automotive industry, it’s necessary to follow certain best practices when taking the lead whether you decide to work in a dealership, repair shop, or warehouse. Are you ready to take courses at CATI school ?

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Automotive Management Finance Customer Service 111

CATI

NOVEMBER 9, 2023

Here are five essential skills you’ll develop after undergoing automotive sales training. Adaptability The automotive industry is constantly evolving. Automotive sales training emphasizes the art of conveying information persuasively and empathetically. This demands a high level of organization.

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Automotive Customer Service Management Finance 100

Auto Service World

MARCH 23, 2025

In this article, well explore how CarGurus is reshaping the automotive marketplace and changing the car-buying process for consumers and dealerships alike. CarGurus also provides detailed market insights, such as whether a car is priced above or below its market value, helping buyers understand the dynamics of the automotive market.

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Car Finance Used Cars Automotive Marketing 130

AutoSuccess

AUGUST 30, 2024

The automotive industry is increasingly adopting artificial intelligence (AI) to enhance lead follow-up processes. AI technologies offer a range of capabilities that streamline operations, improve customer engagement and, ultimately, drive sales. Here are five powerful examples of how AI is being utilized: 1.

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Automotive Finance Management Utilities 83

AutoSuccess

SEPTEMBER 13, 2024

Automotive lenders find that integrating chatbots into their operations offers many benefits, ranging from 24/7 customer service to cost savings and improved customer experiences. Before implementing a chatbot, it is important for automotive lenders to identify the specific problems they want to address.

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Automotive Finance Banking Customer Service 52

Autoflow

NOVEMBER 16, 2023

Dallas, TX – Autoflow announces its partnership with American Auto Guardian, LLC (AAGI), an industry leader in developing, marketing, and administering vehicle service contracts and other automotive aftermarket products. In addition, AAGI has been selected as the administrator of choice by leading OEM captive finance companies.

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Customer Service Insurance Finance Management 105

Solera

APRIL 23, 2025

The automotive landscape has shifted dramatically. Customer experience (CX) has become the magic differentiator that converts browsers into buyers and first-time customers into lifelong advocates. Virtual Reality Experiences: Offer immersive test drives and customization options from anywhere.

IT 130

IT Professional Services Finance Customer Service 130

AutoSuccess

DECEMBER 7, 2023

Deals held up in the finance department can be resolved promptly by experienced title clerks. Outsourcing allows car dealerships to streamline operations and their employees to focus on what they do best — sales and customer service. In today’s competitive automotive market, efficiency must be a priority.

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Car Dealership Finance Automotive Marketing Customer Service 97

AutoSuccess

DECEMBER 11, 2023

has revealed the major automotive brands that have the best reputation amongst consumers. “More than 75% of shoppers on Cars.com are undecided on make and model — a standout customer experience and stellar reputation are often the influential tipping point, 1 ” said Jamie Oldershaw, vice president of reputation, Cars Commerce.

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Finance Retail Customer Service Automotive 52

Shop Marketing Pros

AUGUST 6, 2024

They do quality work” “They give great customer service” “Pricing was better than the dealership” “Communication was top-notch” “They fully addressed the issues that needed to be addressed” “Professional, knowledgeable, courteous, and most importantly HONEST” “Wow! Shop owners won’t get hung up on customer service or quality.

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Auto Repair Shop Auto Repair Customer Service Service Advisor 130

Auto Remarketing

NOVEMBER 30, 2023

The Cars.com Experience Report measured the reputation of the major automotive brands based on analysis of consumer reviews about dealerships nationwide on Cars Commerce’s Cars.com marketplace. When it comes to reputation among consumers, Mazda and Subaru are at the top of the heap, according to Cars Commerce’s latest research.

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Car Finance Retail Customer Service 59

AutoSuccess

MAY 21, 2024

Enhanced Competitive Edge By effectively managing processing costs, dealerships can offer more competitive pricing on vehicles, financing options and after-sales services. Customers appreciate the clarity regarding payment methods and associated costs. Navigating Consumer Perception Clear communication is paramount.

Car Dealership 52

Car Dealership Finance Automotive Marketing Management 52

AutoFix

MAY 22, 2024

Opening an auto repair shop can be a rewarding venture for those passionate about cars and customer service. Technology Dependence : Keeping up with the rapid technological advancements in automotive design and diagnostics can be costly. Adapting to Industry Changes The automotive industry is constantly evolving.

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Auto Repair Shop Auto Repair Technical Management 52

AutoSuccess

FEBRUARY 14, 2025

In The Car, LLC has announced that its technology has been incorporated into four leading automotive dealer management systems (CDK, Tekion, Dealertrack and RouteOne). Using In The Car s plug-in application, car dealers can now provide auto insurance from A-rated providers directly to customers in less than 30 seconds, the company said.

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Insurance Finance Electronics Management 40

Driver's Edge

SEPTEMBER 8, 2023

Here’s a closer look at the steps you can take to avoid expensive auto service and some advice on saving as much as possible when your vehicle does need work. Get Repair Quotes Ahead of Time How much will your next car repair or car maintenance service cost? If you’re in this boat, there’s no need to panic.

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Auto Repair Preventative Maintenance Car ASE 52

Auto Remarketing

NOVEMBER 2, 2023

New technology holds radical possibilities for the automotive industry at every level of the sales funnel. Auto dealerships are also embracing new AI tools for enhancing customer service and reshaping how they price their vehicles.

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Car Dealership Used Cars Finance Auto Market 52

DRIVE

JUNE 5, 2023

Now, they have total control over not only their finances, but the shop as a whole. They strive to give their customers the best quality service possible, which is why they are known for their wonderful customer service by their community. Which is a much different scene to how J & A functions today.

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Finance Customer Service Automotive Auto Repair 52

The Mechanic Doctor

JANUARY 4, 2024

This includes investing in modern automotive tools and technology to ensure efficiency and high-quality service. Continuous training and keeping abreast of the latest automotive technologies are crucial. To keep attracting new clients, the business should pay special attention to customer service.

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Car Management Mechanic Technical 52

Tire Review Magazine

FEBRUARY 7, 2024

Wallick also told the audience to embrace excellence in all things, meaning to aim higher than average or mediocre in everything, from store cleanliness to customer service. Dealers can also participate in the Synchrony Car Care credit card program, offering financing options for consumers. Take EVs for example.

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Management Finance Consulting Manufacturing 59

CATI

FEBRUARY 27, 2025

Practice diagnosing and repairing various vehicle issues, learn the nuances of different automotive systems, and become proficient with the latest diagnostic tools and technologies. As you gain experience in the field, make a point to network with industry professionals and foster strong relationships with customers.

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