Automotive Books Service Advisor 
Auto Service World
NOVEMBER 12, 2024
Auto repair technicians and service advisors confront new challenges and opportunities in a rapidly evolving industry. As the technological and customer service landscape evolves, so too do their roles. Techs and advisors answered similarly as their shop owners: Availability (64 per cent). Most respondents (45.5
Shop Marketing Pros
JULY 10, 2024
EPISODE: 108 – Part 4 – A Service Advisor’s Take on Customer Retention with Michael Doherty Welcome to another episode of the Auto Repair Marketing Podcast, hosted by Brian and Kim Walker! Today, we have a very special guest, Michael Doherty, who was our exceptional service advisor at Peak Automotive in Apex, North Carolina.
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Autoflow
MARCH 21, 2025
Autoflow is proud to announce a first-of-its-kind innovation in the automotive repair industry: AI-Enhanced Technician Notes. Why Technician Notes Matter More Than Ever As a shop owner or service advisor, you know the importance of technician notes. But lets face it: technicians are busy.
AutoSuccess
JANUARY 21, 2025
million in missed revenue per year.Numa is paving the way for AI agents to scale dealership operations, leading to best-in-class customer experiences and increased service revenues. With this agent, Numa has introduced the first pay-for-performance AI in automotive where dealers only pay for appointments fully booked by AI.
Shop Marketing Pros
JUNE 12, 2024
Learn more about RepairPal at [link] Timestamps [00:00] Introduction and Sponsor Introduction to the episode Mention of RepairPal as the sponsor Overview of the topic: Creating great content for automotive repair shops [02:00] Understanding Your Audience Importance of knowing your audience Focus on the needs and questions of the audience [04:30] Sources (..)
Shop Marketing Pros
JULY 3, 2024
Joe, a shop owner, shares his experiences with loyalty programs, while Jeff from Pit Crew Marketing offers insights on how these programs can significantly benefit automotive shops. On the Auto Repair Marketing Podcast, hosts Brian and Kim Walker explore this topic with Joe Schindler and Jeff Rudnick.
Institute for Automotive Business Excellence
MARCH 9, 2023
Service advisors are an important part of our automotive businesses, especially when it comes to addressing the needs and concerns of each customer. While their needs and vehicles may differ, in all my years of being involved in the automotive industry, I've found that most customers have a similar primary concern.
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