Auto Service World

MARCH 25, 2025

The pandemic provided an opportunity for me to return to school and, shortly after, I took a leap and opened my own mobile repair business, focusing on both diesel and automotive services. The key advantage of running a mobile business is that the revenue goes directly to you.

Automotive Technician

AutoShopOwner

NOVEMBER 15, 2024

We also need to consider the standards set by ASE (Automotive Service Excellence). We are also firmly committed to elevating the auto industry, raising the bar for all auto repair shops, and for those working in the automotive aftermarket. We need to define different criteria. Should There Be a Change to ASE Certifications?

Auto Repair Shop

AutoSuccess

MAY 21, 2025

The Challenge: Meeting Evolving Customer Expectations Modern consumers accustomed to the convenience and transparency offered by various industries expect similar experiences from their automotive service providers. Despite these challenges, dealerships can implement several strategies to enhance customer satisfaction.

Service Advisor

Ratchet + Wrench

JULY 10, 2025

AI scheduling software: 52% AI estimate generator: 61% AI digital vehicle inspection: 59% AI customer service representative: 37% Jason Smith, owner of M&M Car Care Center with locations in Merrillville, Schererville, Dyer, and Hammond, Indiana, says online booking is reducing the number of incoming calls his service advisors have to attend to.

Auto Repair Shop

Brake & Front End

MAY 13, 2025

In partnership with NAPA, ShopOwner, the Babcox Media brand serving professional independent automotive shop owners, is seeking to recognize and celebrate the vital role of mentorship in the automotive service industry. Nominate A Mentor Now!

Apprenticeship

Tomorrow's Technician

MARCH 11, 2025

In partnership with NAPA, ShopOwner, the Babcox Media brand serving professional independent automotive shop owners, is seeking to recognize and celebrate the vital role of mentorship in the automotive service industry.

Service Advisor

Brake & Front End

JULY 28, 2025

In partnership with NAPA, ShopOwner, the Babcox Media brand serving professional independent automotive shop owners, is seeking to recognize and celebrate the vital role of mentorship in the automotive service industry. Nominate A Mentor Now!

Automotive

Tomorrow's Technician

JULY 25, 2025

As a key link between your shop productivity and customer care, service advisors play a vital role in recommending solutions that enhance vehicle performance and client satisfaction. Understanding how to communicate these benefits can differentiate your service offerings and foster customer trust.

Service Advisor

Tomorrow's Technician

JULY 25, 2025

In partnership with NAPA, ShopOwner, the Babcox Media brand serving professional independent automotive shop owners, is seeking to recognize and celebrate the vital role of mentorship in the automotive service industry. Nominate A Mentor Now!

Automotive

Brake & Front End

JUNE 26, 2025

In partnership with NAPA, ShopOwner, the Babcox Media brand serving professional independent automotive shop owners, is recognizing and celebrating the vital role of mentorship in the automotive service industry. Nominate A Mentor Now!

Body Repair

Tomorrow's Technician

JUNE 25, 2025

In partnership with NAPA, ShopOwner, the Babcox Media brand serving professional independent automotive shop owners, is seeking to recognize and celebrate the vital role of mentorship in the automotive service industry. Nominate A Mentor Now!

Body Repair

Tire Review Magazine

JUNE 14, 2025

Today, the operation includes tire technicians, automotive service technicians, and service advisors. Store sales have increased year over year, the location has doubled in size, and the team has grown from five to 20 associates.

Service Advisor

Automotive Training Centre

DECEMBER 6, 2023

If you’re searching for a career path that combines both interests in a rewarding, secure position, look no further than the automotive service advisor role. Due to significant economic changes in recent years, you may wonder whether service advisor training is the right decision for you in 2024.

Service Advisor

Automotive Training Centre

JANUARY 10, 2024

An Automotive Service Advisor is often the first point of contact between customers and auto repair shops. In many ways, automotive service advisors represent the face of the auto repair business that employs them. In the automotive industry, trust is a critical factor in customer relationships.

Service Advisor

Automotive Training Centre

DECEMBER 29, 2023

Service advisor roles are best for sociable car lovers with a penchant for customer service and consulting. It’s the perfect entry-level position for anyone who wants to develop a broad knowledge of various automotive services. Are you wondering how you can land your first service advisor job?

Service Advisor

Automotive Training Centre

NOVEMBER 15, 2023

Service Advisors are like PR professionals in the automotive industry. Suppose you’re considering taking up a Service Advisor position right after your training. In that case, this blog post highlights five of the most common career challenges that service advisors face, plus expert tips on managing them.

Service Advisor

Automotive Training Centre

APRIL 11, 2024

The automotive industry is built on customer satisfaction. After service advisor training , understanding customer rights and dispute resolution processes will be crucial during your career. This blog post introduces CAMVAP to students in service advisor training. Are you interested in a service advisor career ?

Service Advisor

Automotive Training Centre

FEBRUARY 23, 2024

The role of an automotive service advisor is pivotal within the automotive service industry. This professional acts as a bridge between customers and the technical team that services vehicles. Explore four best practices for processing payments after service advisor training.

Service Advisor

CATI

JANUARY 25, 2024

Hello, future service advisors! If you’re considering a career in the automotive industry and are considering service advisor training, then you’re in for an interesting automotive career full of opportunities. Confidence builds customer trust after service advisor training.

Service Advisor

AutoShopOwner

SEPTEMBER 14, 2023

Sep 4, 2023 Additionally, there is another study going on about AI’s use as an automotive service advisor. bot was able to determine a medical diagnosis accurately about 72 percent of the time, based on the patient's symptoms and personal medical information.

Automotive Services

Brake & Front End

AUGUST 1, 2024

In a recent interview at the Garage Gurus facility in Southfield, Michigan, Doug Kaufman sat down with Drew Jablonowski to discuss the evolving methods of training service advisors, technicians, and shop owners to effectively handle customer requests and questions. This video is part of the Group Training Academy.

Automotive Services

Brake & Front End

JULY 29, 2024

In a recent interview at the Garage Gurus facility in Southfield, Michigan, Doug Kaufman sat down with Drew Jablonowski to discuss the evolving methods of training service advisors, technicians, and shop owners to effectively handle customer requests and questions. This video is part of the Group Training Academy.

Automotive Services

Tomorrow's Technician

JULY 29, 2024

In a recent interview at the Garage Gurus facility in Southfield, Michigan, Doug Kaufman sat down with Drew Jablonowski to discuss the evolving methods of training service advisors, technicians, and shop owners to effectively handle customer requests and questions. This video is part of the Group Training Academy.

Automotive Services

Institute for Automotive Business Excellence

AUGUST 5, 2024

In the ever-evolving automotive industry, the role of a service advisor is both challenging and rewarding. As the bridge between the customer and the service department, a service advisor's ability to communicate effectively, build trust, and manage technical information is crucial.

Service Advisor

Auto Service World

AUGUST 20, 2024

In the fast-paced world of automotive service, trust and timeliness are two keys to customer satisfaction, an industry coach emphasized.

Automotive Services

CATI

AUGUST 3, 2023

If you’re a car lover with a knack for service and administration, you could provide plenty of value to an automotive team and pave the way to an extremely lucrative and fulfilling career. Automotive service advisors are professionals who connect customers with the right service and technician for their needs.

Service Advisor

Auto Service World

JULY 23, 2024

Nominations are now open for the AAPEX Service and Repair Awards, which celebrate outstanding achievements in the automotive service industry.

Service Advisor

Automotive Training Centre

MARCH 5, 2024

The profession has evolved significantly with advancements in automotive technology, making continuous learning and adaptability critical traits for success. This foundational knowledge is crucial in deciding which path aligns best with one’s interests and skills.

Mechanic

Institute for Automotive Business Excellence

AUGUST 1, 2024

In the bustling world of automotive service, trust is the invisible yet powerful force that fuels lasting relationships between service advisors and their customers. Without it, even the most skilled advisors may struggle to retain customers and secure repeat business.

Service Advisor

Institute for Automotive Business Excellence

AUGUST 1, 2024

In the bustling world of automotive service, trust is the invisible yet powerful force that fuels lasting relationships between service advisors and their customers. Without it, even the most skilled advisors may struggle to retain customers and secure repeat business.

Service Advisor

Brake & Front End

JULY 19, 2024

The professional automotive service industry is one where constant learning and training are indispensable. Doug Kaufman from ShopOwner recently spoke with Drew Jablonowski from Garage Gurus , a seasoned expert in the field, about the importance of training for service advisors, technicians, and shop owners.

Service Advisor

Tomorrow's Technician

JULY 18, 2024

The professional automotive service industry is one where constant learning and training are indispensable. Doug Kaufman from Garage Gurus recently spoke with Drew Jablonowski, a seasoned expert in the field, about the importance of training for service advisors, technicians, and shop owners.

Automotive

Tomorrow's Technician

SEPTEMBER 17, 2024

The goal is to promote learning and sharing within the automotive aftermarket. Whether you’re a shop owner, technician, service advisor, counter pro, educator or student, there’s something for everyone. NGK , in conjunction with Babcox Media, is presenting a three-day webinar titled “ShopStock.” The sessions begin at 2:00 p.m.

Service Advisor

AutoSuccess

AUGUST 22, 2024

In the bustling world of automotive service drives where vehicles roll in with consistent, similar needs and concerns, one question remains pertinent: Why do we continue to see significant growth opportunity in this day-in, day-out fixed ops world of predictability? When the culture is right, the behaviors are right.

Service Advisor

Brake & Front End

DECEMBER 7, 2023

Hunter Engineering has announced a new integration partnership with automotive software provider UpdatePromise. “This integration aligns perfectly with our mission to help automotive service providers thrive by simplifying their operations and delivering exceptional customer experiences.”

Engineering

BA Auto Care

OCTOBER 10, 2023

When it comes to brake repairs, we usually think about how important it is to have a skilled automotive technician. People usually don’t think about their service advisor, but it is also important to have a skilled service advisor. At the end of the day, it gets back to trust. Try them out with a small job.

Brake Repair

Tire Review Magazine

DECEMBER 27, 2023

Hunter Engineering detailed a new integration partnership with automotive software provider UpdatePromise. “This integration aligns perfectly with our mission to help automotive service providers thrive by simplifying their operations and delivering exceptional customer experiences.”

Engineering