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4 Tips for Building Trust as an Automotive Service Advisor

Automotive Training Centre

An Automotive Service Advisor is often the first point of contact between customers and auto repair shops. In many ways, automotive service advisors represent the face of the auto repair business that employs them. In the automotive industry, trust is a critical factor in customer relationships.

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An Introduction To CAMVAP For Students In Service Advisor Training

Automotive Training Centre

The automotive industry is built on customer satisfaction. After service advisor training , understanding customer rights and dispute resolution processes will be crucial during your career. This blog post introduces CAMVAP to students in service advisor training. Are you interested in a service advisor career ?

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From the Magazine: Facing the future of auto repair

Auto Service World

Auto repair technicians and service advisors confront new challenges and opportunities in a rapidly evolving industry. As the technological and customer service landscape evolves, so too do their roles. Techs and advisors answered similarly as their shop owners: Availability (64 per cent). Most respondents (45.5

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Essential Skills Every Automotive Service Advisor Needs to Be Successful

Institute for Automotive Business Excellence

In the ever-evolving automotive industry, the role of a service advisor is both challenging and rewarding. As the bridge between the customer and the service department, a service advisor's ability to communicate effectively, build trust, and manage technical information is crucial.

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ShopStock Starts Today!

Tomorrow's Technician

NGK , in conjunction with Babcox Media, is presenting a three-day webinar titled “ShopStock.” The goal is to promote learning and sharing within the automotive aftermarket. Whether you’re a shop owner, technician, service advisor, counter pro, educator or student, there’s something for everyone.

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Father and Son Duo from Northern Ontario Named Fountain Tire MVPs

Tire Review Magazine

Today, the operation includes tire technicians, automotive service technicians, and service advisors. The company presented the 2024 award at its annual Owners’ Convention in March. Store sales have increased year over year, the location has doubled in size, and the team has grown from five to 20 associates.

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Hunter Engineering, UpdatePromise Announce Integration Partnership

Brake & Front End

Hunter Engineering has announced a new integration partnership with automotive software provider UpdatePromise. The UpdatePromise Tablet Vehicle Check In, part of the overall customer experience management solution, creates a seamless workflow that allows service teams to complete and review everything they need, all in one single ecosystem.