Automotive Services Customer Service Education 
Automotive Training Centre
JULY 1, 2025
What Is Upselling in Automotive Service? In a repair shop, upselling refers to recommending additional services or products that go beyond what the customer originally requested, but that are relevant, helpful, and often necessary. Customers are more likely to trust recommendations when they feel heard.
Automotive Training Centre
APRIL 1, 2025
The Fastest Path to Becoming a Mechanic Becoming a certified mechanic in Canada typically involves a combination of education and apprenticeship. How Fast Can You Become a Mechanic? While a traditional apprenticeship alone can take up to four years, enrolling in a diploma program first can fast-track the process.
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Auto Service World
MARCH 6, 2025
By leveraging the latest digital technologies, automotive service centres can continue to build resilience and bolster operations in the years to come. Offer superior service and personal touch For shops to compete (beyond price alone), they must offer better customer experience. Lets explore.
Auto Service World
APRIL 23, 2025
Ive been a coach, a leader for most of my career in the automotive space. Great leaders understand how to motivate people and they understand customer service. So you look after your customers, you look after your business and youll have a great business. Its about leadership, Kuczynski said.
Auto Service World
NOVEMBER 12, 2024
We surveyed professionals to understand their views on technology, customer behaviour, and what they need to thrive in their careers Auto repair technicians and service advisors are the lifeblood of the automotive service industry. As the technological and customer service landscape evolves, so too do their roles.
Automotive Training Centre
APRIL 19, 2024
In the fast-paced world of automotive service and parts management, the role of a Fixed Operations Manager is pivotal to a business’s success. The role of a Fixed Operations Manager is integral to the success of any automotive service and parts department. What is a fixed operations manager?
Automotive Training Centre
FEBRUARY 21, 2024
This guide offers an updated look at what it means to be an automotive mechanic, highlighting the essential skills needed and outlining the journey to pursue a mechanic career in the BC area. Their responsibilities have grown from simple mechanical repairs to include electronic systems diagnostics, preventive maintenance, and service advice.
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