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In the highly competitive automotive industry, cardealerships struggle with attracting, developing and retaining talent. Managing a dealership workforce requires a nuanced approach, but many dealerships still struggle with high turnover, skill gaps and productivity issues, which impact profits and customer satisfaction.
Research from the National Automobile Dealers Association (NADA) underscores this challenge, reporting an annual employee turnover rate of more than 46% at cardealerships in recent years. Business acumen: Recognizing when to close a sale, how to manage objections or strategically navigate pricing discussions.
Independent cardealerships must remain competitive compared to other independent dealers in their area and large national chains with big budgets, a strong brand identity, and access to a nationwide inventory. It can be tough out there, but many independent dealerships are not only competitive, but they thrive.
Auto software, also known as automotive software, is a specialized suite of tools meticulously crafted to elevate and optimize the overall functionalities of automobiles and other vehicles. This includes various applications, including inventory management, customer relationship management, invoicing, marketing, and beyond.
has introduced Flip2txt , a game-changing solution designed to transform the way cardealerships receive and manage calls, the company said in a press release. ActivEngage, Inc. Testing proved this ultimately leads to increased customer satisfaction and more productive interactions.
The award, sponsored by Ally Financial, celebrates franchised new-car dealers for exceptional business performance and outstanding community service. I’m so proud to be an automobile dealer,” Case said during her acceptance speech. Case is equally passionate about supporting the communities that her dealerships serve.
The Trend is Clear According to the National Automobile Dealers Association (NADA), private-party sales accounted for 28.6% of the used car market in 2015. This trend is expected to continue, with private-party sales projected to account for 40% of the used car market by 2025. By 2022, that number had grown to 36.9%.
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