Auto Service World

NOVEMBER 16, 2023

A field test found that our advisors seem off-put by customers. We need to change that The post <span style=color:#ff0000>From the Magazine:</span> Unraveling the customer service paradox appeared first on Auto Service World.

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Auto Service World

DECEMBER 15, 2023

The automotive aftermarket needs to build a better customer service experience. It needs to be more of a customer-centric process, according to an industry expert.

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Auto Service World

NOVEMBER 26, 2024

The study sheds a light on persistent challenges in the auto sector, particularly concerning how women perceive their experiences in car garages. Almost two-thirds (62 per cent) of women reported feeling uncomfortable visiting a garage alone, raising concerns about both workplace culture and customer service.

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Automotive Automotive Repair Auto Repair Customer Service 280

Auto Service World

MAY 8, 2025

When you can understand the various personality traits of the consumer, you can better work with clients and effectively communicate with them, said Emily Chung, a former auto repair shop owner. ” Her approach goes beyond customer service. “The beauty is in flexibility,” Chung said.

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RepairPal

FEBRUARY 23, 2024

Keeping customers happy is the key to a successful auto repair business. Check out these 6 ways to improve customer service in your auto repair shop. The post 6 Ways to Improve Customer Service in Auto Repair appeared first on RepairPal Shops Blog: Modern Shop Owner.

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Institute for Automotive Business Excellence

JANUARY 13, 2025

Every day we all work to deliver and give great customer service, but delivering exceptional customer service goes beyond checklists and procedures; it requires consistent, thoughtful execution that embodies the company's values and commitment to its customers.

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RepairPal

OCTOBER 11, 2024

Learn how RepairPal Certified auto repair shops build relationships with customers through customer service, customer engagement, and loyalty programs. The post Building Strong Customer Relationships in Auto Repair appeared first on RepairPal Shops Blog: Modern Shop Owner.

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Auto Repair Auto Repair Shop Customer Service 105

AutoFix

NOVEMBER 18, 2024

Owning an auto repair shop is more than just managing repairs and customer interactions—it’s about driving profitability, building a skilled and motivated team, and fostering long-lasting customer relationships. Yet, achieving this success is no easy feat.

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Business Actualization

JUNE 6, 2023

AI is transforming the auto repair business in many ways. Repair shops can use AI to provide accurate and timely information to customers, increasing transparency and trust. AI can also assist with customer interactions, answering FAQs, and scheduling appointments.

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Business Actualization

JUNE 6, 2023

AI is transforming the auto repair business in many ways. Repair shops can use AI to provide accurate and timely information to customers, increasing transparency and trust. AI can also assist with customer interactions, answering FAQs, and scheduling appointments.

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RepairPal

AUGUST 28, 2024

Master key strategies for a successful auto repair shop, from excellent customer service to leveraging advanced technology for growth. The post How To Run a Successful Auto Repair Shop appeared first on RepairPal Shops Blog: Modern Shop Owner.

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Auto Repair Shop Auto Repair Customer Service Management 105

Tire Review Magazine

JUNE 18, 2025

Mitchell 1 and 360 Payments announced a strategic partnership to improve payment processes for auto repair shops. “Manager SE gives shops a reliable, all-in-one system to manage their business, while 360 Payments provides a simple, transparent way to handle payments, making life easier for shop owners and their customers.”

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Auto Service World

MARCH 13, 2025

Service advisors had the chance to take classes on topics like customer service and selling strategies. At the Overland Park Convention Centre, management training looked at how owners can improve their business by way of training in topics such as financial, leadership, artificial intelligence and more.

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Automotive Training Centre

APRIL 3, 2025

Having instructors who understand every aspect of auto repair, because theyve lived it, helps students trust the material and feel supported every step of the way. From diagnostics to customer service tips, Pauls mentorship is helping Brady develop into a well-rounded mechanic. I’m loving it.

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AutoFix

JANUARY 17, 2025

Running a successful auto repair shop requires more than just technical expertise. At AutoFix Auto Shop Coaching , we specialize in empowering independent auto repair shops to transform challenges into opportunities for growth. Implementing customer retention strategies that foster loyalty and repeat business.

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RepairPal

SEPTEMBER 3, 2024

Attract high-quality customers to your auto repair shop with strategies like word-of-mouth, a strong online presence, and customer service. The post How to Attract High-Quality Customers To Your Auto Repair Shop appeared first on RepairPal Shops Blog: Modern Shop Owner.

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Shop Marketing Pros

JUNE 4, 2025

EPISODE: 155 Creating Amazing Customer Experiences Theres something powerful about experiencing world-class customer service firsthand and then turning around and asking, How can I bring this level of intentionality into my shop? App Fueled specializes in creating custom apps tailored specifically for auto repair businesses.

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Shop Marketing Pros

JUNE 14, 2023

EPISODE: 052 – An AI Powered CRM for Auto Repair? RepairPal’s Certified Network of shops are trusted by millions of customers each month. Timestamps *Introduction and Sponsorship (00:00:01 – 00:00:39)* The speakers introduce the podcast and thank the sponsor, Repair Pal. Learn more at RepairPal.com/shops.

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Auto Profit Masters

JANUARY 9, 2024

Operating a successful auto repair shop will entail more than just automotive skills. Today, auto repair marketing software is available to help shop owners with many types of administrative and marketing tasks. What Does Auto Repair Marketing Software Do? appeared first on Auto Profit Masters.

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Auto Repair Software Auto Repair Shop Management 130

AutoShopOwner

NOVEMBER 15, 2024

While there are many facets to operating a successful auto repair business, one thing that is common to all is that it needs to be profitable. The fact is that too many auto repair shops struggle financially. Most auto repair shops either have an in-house bookkeeper or an accountant to generate these reports.

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Solera

MAY 8, 2023

Our high-powered automotive repair software tools go beyond just simplifying the management of your auto repair shop. Like a Driver Assistant, but for auto repair shops. Deliver fast and accurate vehicle repair estimates Leverage advanced search, data models, and user tools to automate auto repair estimates.

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Auto Repair Shop Auto Repair Management Vehicle Repair 130

Solera

DECEMBER 12, 2024

Must Have Shop Solutions for 2025 Experience-based Repair Information available in a mobile app that saves time and avoid costly mistakes. OEM Maintenance Schedules to boost customer service and revenue. Safe and Secure Payment Processing Methods designed to increase profits and customer satisfaction.

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Auto Repair Customer Service Management Automotive 130

Shop Marketing Pros

NOVEMBER 25, 2024

Check out this episode of the Auto Repair Marketing Podcast where we discuss Doing Video Every Day for a Month to see how consistency pays off. What might seem basic to you—like how to maintain a car or when to get an oil change—can be brand-new information for your customers. You don’t need to post daily to stay relevant.

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RepairPal

JUNE 13, 2025

Kwik Kar of Mesquite offers fast, honest, and expert auto repair in Mesquite, TX, with advanced diagnostics, loyalty rewards, and exceptional service. Tires and Auto Repair appeared first on RepairPal Shops Blog: Modern Shop Owner. The post RepairPal Certified Shop Profile: C.P.

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Auto Service World

SEPTEMBER 28, 2024

Photo Source: [link] When you’re considering relocating your auto repair business, developing a thorough moving plan is essential to guarantee a smooth shift. Start by evaluating your current situation, including lease obligations and customer demographics. Let’s explore the next steps.

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RepairPal

OCTOBER 18, 2024

Discover how Certified auto repair shops grow their business with online reviews, loyalty programs, and community involvement to boost customer engagement. The post How Auto Repair Marketing Drives Customer Engagement appeared first on RepairPal Shops Blog: Modern Shop Owner.

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Auto Service World

APRIL 8, 2025

In 2025, economic pressures are expected to dampen consumer confidence, influencing their willingness and ability to authorize auto repairs. Emphasizing value, safety and convenience will be crucial in aligning with customers’ financial concerns. Technology is more crucial than ever in todays repair shops.

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AutoVitals

DECEMBER 11, 2023

Vehicles have become more complex, and auto repair shops are busier than ever. Integrating auto repair shop software designed to meet the demands of the independent auto repair industry will significantly streamline operations and enhance customer service.

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Business Actualization

DECEMBER 26, 2022

So even if you’re the best deal in town, offer the highest quality service, the most knowledgeable staff, or friendliest customer service — none of that is apparent unless the customer walks through the door in the first place. They might believe you, but some customers are tough cookies.

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Bolt on Technology

JULY 23, 2024

The absence of good communication can often lead to customers feeling anxious because they are left out of the loop. By relaying information regularly, however, expectations can be managed, leading to a happier and more knowledgeable customer.

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Auto Repair Software Management Customer Service 116

AutoShopOwner

NOVEMBER 19, 2024

At Three Rivers Bookkeeping, our auto repair shop clients have experienced significant financial improvements this year – and we’re raising a toast to them in this post! It is our mission to provide five-star bookkeeping services to every client we work with, and it certainly shows through the growth and success of these businesses!

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Automotive Training Centre

MAY 29, 2024

The Role of a Shop Foreman After Auto Mechanic School A shop foreman, also known as a service manager or workshop manager, oversees the day-to-day operations of an auto repair shop or service department. – Quality Contro l: Ensuring all repair work meets industry standards and customer expectations.

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AutoVitals

AUGUST 15, 2024

Miramar Automotive and Transmission was recently voted the Best Auto Repair Shop in San Diego by San Diego Magazine. This well-deserved achievement recognizes Miramar Automotive’s years of dedication to customer service and excellence.

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Bolt on Technology

SEPTEMBER 10, 2024

Increasing your average repair order is a key strategy for enhancing your auto repair shop’s profitability and efficiency. This not only boosts service value, but also builds customer trust. By focusing on a thorough approach to vehicle care, you ensure every aspect of a vehicle’s needs is addressed.

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Auto Repair Vehicle Customer Service 105

Bolt on Technology

MARCH 25, 2025

One key consideration is how you keep track of your customers. This becomes more complicated in the auto repair shop industry because many of your customers will have more than one vehicle. So you need to remember not only details about the customer and the customers vehicle but also the customers additional vehicles.

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Tomorrow's Technician

JUNE 12, 2025

The automotive repair industry is changing quickly, and staying ahead means constantly adapting to new technology, evolving customer expectations, and the rise of EVs and hybrids. Megan Dineff, general manager of Ervine’s Auto Repair and Grand Rapids Hybrid & EV, knows firsthand what it takes to keep a shop on the cutting edge.

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CATI

DECEMBER 26, 2024

If youve been considering this path, heres a closer look at what it takes to succeed in the auto repair industry and how CATIs auto body training program can help you get started. Technical Expertise in Auto Body Repair You need a deep understanding of vehicle repair and restoration to run a successful auto body shop.

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