AutoFix

FEBRUARY 16, 2024

In the competitive auto repair industry, efficiency isn’t just about speed; it’s about streamlining operations in a way that maximizes productivity without compromising quality. As an experienced auto repair shop coach, we understand the challenges shop owners face in achieving this balance.

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Shop Marketing Pros

OCTOBER 9, 2024

It’s not just about doing good work; it’s about showing what makes your shop truly unique. We’ll break down the key ways to differentiate your brand, from nailing your customer service to using your core values to your advantage.

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Shop Marketing Pros

JUNE 14, 2023

*The need to promote trade schools (00:09:24)* Kieran discusses the need to change the narrative around college and promote trade schools to solve the problem of student loan debt and the technician shortage in the auto repair industry. The hosts compare it to the Ritz Carlton and Chick-fil-A.

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Shop Marketing Pros

AUGUST 7, 2024

EPISODE: 112 – A Marketer’s Take on “Just Say Yes” Join Brian Walker in this thought-provoking episode of the Auto Repair Marketing Podcast as he delves into the controversial philosophy of “just say yes” in the auto repair industry.

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Autoflow

DECEMBER 14, 2023

Technology has transformed everything we do in a day, including how we work in auto repair shops. By now, most shops use shop management software to optimize workflows and processes. Using tablets in auto repair bays truly made for a game-changer. Why Use a Tablet for Your Auto Repair Shop?

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Shop Marketing Pros

AUGUST 6, 2024

Do you believe that your auto repair shop is the same as every other auto repair shop? Most shop owners don’t, and they’re right. If your shop is the cheapest in town but your customer service skills aren’t the best, don’t try to differentiate on customer service until you’ve solidified those skills.

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Autoflow

SEPTEMBER 13, 2023

Our software solution works with your auto shop’s workflows to meet customers’ needs – and surpass them by a mile. The Value of Automotive Customer Retention Certainly, it’s far easier to book a service with an existing customer than to win over a new one. See how quickly it adds up?

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AutoFix

JULY 20, 2024

Let’s discuss why it’s crucial to set clear goals and stick to them and how doing so can transform your auto repair shop and your life. The Perils of Moving the Goalposts In the auto repair world, just like in any other business, it’s easy to fall into the trap of constantly changing your goals.

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Auto Repair Shop Auto Repair Customer Service IT 52

Autoflow

NOVEMBER 16, 2023

Every auto repair shop has customer turnover as people move away or give up their cars when they get older. By constantly bringing in new customers, you keep your bays busy and your shop profitable. However, it takes planning to generate leads for your auto repair shop.

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Driver's Edge

SEPTEMBER 8, 2023

Instead, your goal in this situation should be to get high-quality service while saving as much as possible. Auto shops that are well-respected in the area have earned that respect by not overcharging for their services. Get Repair Quotes Ahead of Time How much will your next car repair or car maintenance service cost?

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Driver's Edge

SEPTEMBER 18, 2023

A shop/mechanic with a solid track record of providing reliable service at a reasonable price will be the best choice. Communication and Customer Service One of the most important factors to consider when choosing a good auto mechanic is the level of communication and customer service provided.

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Shop Marketing Pros

APRIL 9, 2025

Marketing Discussion (00:01:05) Brian and Chris discuss the importance of marketing in auto repair shops. Spending on Marketing (00:02:05) Chris shares his significant marketing budget for his newly purchased shop. Shop Performance Update (00:04:03) Chris provides updates on sales growth since acquiring the shop.

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Autoflow

APRIL 30, 2025

These reviews not only influence potential customers decisions but also impact your search engine rankings, making your business more discoverable. Claiming and updating your GBP ensures that accurate information about your shopsuch as address, phone number, hours of operation, and services offeredis readily available.

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Shop Marketing Pros

JANUARY 29, 2025

Welcome and Topic Introduction (00:00:10) Brian Walker welcomes listeners and introduces the topic of making great first impressions in auto repair. Secret Shopper Concept (00:01:03) Kim discusses the idea of offering secret shopper services to evaluate first impressions in auto repair shops.

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Autoflow

MAY 30, 2025

If your customers have to wait until your shop reopens or coordinate a specific time with your team, youre adding stress to the experience. A key pickup box closes the loop and gives your customers complete control over when they retrieve their vehicles.

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Shop Marketing Pros

APRIL 30, 2025

Disney’s Service Model (00:04:17) Comparison of Disney’s customer service model to his company’s approach to client service. Processes and Procedures (00:05:26) Discussion on the importance of processes in maintaining service quality while growing.

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