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Maximizing Service Drive Potential

AutoSuccess

Key Strategies for Service Drive Transformation 1. Adopt Technology for Seamless Interactions The integration of advanced software tools has revolutionized dealership operations, especially in the service department. Consider investing in software that consolidates these functions into one intuitive platform.

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Streamlining and Transparency — The Keys to Success at BMW of El Cajon

AutoSuccess

Customer satisfaction is directly related to dealership efficiency, so busy service departments are in need of a one-stop solution to streamline processes and build customer trust. BMW of El Cajon in El Cajon, California, is a mid-size dealership with around 30 technicians and 10 service advisors.

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Auto Shop Finances in 2025: Smart Ways to Thrive as Repair Costs Rise

AutoFix

This article walks you through the essential financial strategies you need to keep your shop profitable, sustainable, and competitive in todays market. Labor shortages have driven up wages for technicians and service advisors. Are your service advisors trained to sell value, not price?

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Are You Maximizing Your Scan Tools to Their Full Potential?

Brake & Front End

Today’s scan tools rely on it for their technician assistance features, service information and databases, and many of them are designed to communicate with proprietary software applications, to share information and data with service advisors. This article originally appeared in our sister publication, TechShop magazine.

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Implementing Credit Card Surcharging without Risking Your CSI

AutoSuccess

Every service advisor, cashier and manager is trained with word tracks like: Tim, thank you for coming to ABC Toyota. Sherman, a former dealership controller, built custom software and reporting that transforms complex raw bank data into a simple format compatible with major DMS systems.

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Creating A Shared Vision For Your Company

Shop Marketing Pros

As I set out on this deep-dive, I thought I would find tons of books, articles, videos, and podcasts on the topic. Sometimes it makes the most sense to drop words in that help my articles perform from an SEO standpoint, so why not make the example marketing for auto repair shops? How many service advisors do you have?

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The Mechanic Labor Time Guide: Everything You Need to Know

Solera

Access to a labor time guide that quantifies how long an EV repair takes could prove invaluable for technicians, service advisors, and customers alike. A mechanic labor time guide sets the tone for your service advisors, technicians, and customers as a basis for pricing. Did you like this article?

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