Auto Service World
JANUARY 28, 2025
Service advisors: The key to customer understanding While technicians are essential in identifying issues, the service advisors role is to bridge the gap between the shop and the customer. Service advisors should take as much time reviewing and presenting the inspection as technicians spend performing it.
Auto Service World
NOVEMBER 12, 2024
Auto repair technicians and service advisors confront new challenges and opportunities in a rapidly evolving industry. As the technological and customer service landscape evolves, so too do their roles. Techs and advisors answered similarly as their shop owners: Availability (64 per cent). Most respondents (45.5
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Auto Service World
JANUARY 21, 2025
As well, the business will need to produce enough profit to hire a replacement for the owner, if they work in the business as a tech or service advisor. Erin Vaughan is the owner of Kinetic Auto Service in Regina This article originally appeared in the December 2024 issue of CARS magazine.
Auto Service World
JUNE 13, 2025
However, while the importance of training technicians is well understood, one crucial area of training often gets overlooked: Service advisors. If jobbers want to provide true value to their customers, investing in advisor training is just as essential — if not more so — than technical training. Why train service advisors?
Auto Service World
JANUARY 16, 2025
Thus, there is a fine balance and an art for the owner or service advisor to navigate these interconnected dynamics within the estimation, and checkout process. The post <span style=color:#ff0000>From the Magazine:</span> Delivering value appeared first on Auto Service World.
AutoShopOwner
NOVEMBER 15, 2024
Are there bottlenecks in the service advisor process? Are your service advisors properly trained in the art of sales, and in delivering exceptional customer service? Your service advisor wants to sell exhaust manifolds on a Chevy pickup truck. View full article Let me give you an example.
Auto Service World
NOVEMBER 21, 2024
Similar approaches are necessary to ensure the recruitment and retention of top-tier talent, including skilled technicians, service advisors, and branch managers, whether in a corporate environment or within a franchise structure. It requires a well-rounded strategy that addresses the needs of the business and its people.
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