Remove 2025 Remove Customer Service Remove Retail
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How retailers, brands are investing in AI

Auto Service World

A new global study showed that retail and consumer product executives are significantly increasing their investment in artificial intelligence, aiming to transform their operations and enhance customer experiences. By 2025, surveyed companies plan to allocate an average of 3.32 per cent of their revenue to AI.

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Customer satisfaction with EV service lags behind gas vehicles, J.D. Power study finds

Auto Remarketing

Dealership service department customer satisfaction was strong in 2024 though a bit less so for owners of electric and plug-in hybrid vehicles. Powers 2025 U.S. While its no surprise that customers gravitate to operations that serve them well, the study clearly shows good service leads to loyal customers, J.D.

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UVeye Partners with Reynolds and Reynolds

AutoSuccess

The Reynolds and Reynolds Company and UVeye announced the launch of a collaborative effort, beginning at the NADA Show 2025 , to enhance the quality of service from the moment a customer arrives at a dealership. ” When a customer arrives at a dealership, their vehicle will be scanned with the UVeye system.

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Wholesale Tire is Built on Family, but Powered by Community

Tire Review Magazine

Wholesale Tire boasts a sales mix of 95% tires and 5% vehicle service. Of its tire sales, 90% is retail, with the remaining 10% wholesale to area car dealerships. A Strong Foundation Built on Service Years ago, I followed the philosophy of Orville Redenbacher: do one thing and do it better than anyone, Jim Handel says.

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Replacement Tire Margins Under Pressure? Michelin’s First Half Offers Clues

Tire Review Magazine

Michelin released its financial results for the first half of 2025 on July 24, which offers a clearer picture of how global market conditions are affecting the tire industry, as well as what’s shaping tire market trends in 2025 , particularly for the replacement channel. This approach was reflected in its strong 4.0%

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Wholesale Tire is Built on Family, but Powered by Community

Tire Review Magazine

Wholesale Tire boasts a sales mix of 95% tires and 5% vehicle service. Of its tire sales, 90% is retail, with the remaining 10% wholesale to area car dealerships. A Strong Foundation Built on Service Years ago, I followed the philosophy of Orville Redenbacher: do one thing and do it better than anyone, Jim Handel says.

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Staying Up to Speed UHP Summer Tires

Tomorrow's Technician

Large retailers often list summer tires as a singular category, sometimes listing summer tires meant for competition as a subcategory. UHP Summer Tires From Kenda From Kenda’s lineup, the Vezda UHP Summer is a 300 A A UTQG standard UHP summer offering, while the Vezda UHP MAX+ is a 200 AA A UTQG tire redesigned for 2025.