Automotive Training Centre

JANUARY 9, 2025

With an expected 470 million connected vehicles on highways globally by 2025, according to a report by Deloitte , this innovation allows mechanics to perform predictive maintenance, reducing the risk of unexpected breakdowns and costly repairs for vehicle owners.

Auto Repair 299

Auto Repair Auto Mechanic Training Mechanic Auto Repair Shop 299

Auto Service World

APRIL 8, 2025

CARS magazine reached out to leaders in the automotive repair and service sector of the automotive aftermarket to ask them about their thoughts about the industry over the next 12 months. How will the economy impact customer behaviour in 2025 compared to 2024? Geopolitical tensions have added to consumer concerns.

Car 130

Car Customer Service Automotive Repair Auto Repair 130

Auto Service World

APRIL 15, 2025

CARS magazine reached out to leaders in the automotive repair and service sector of the automotive aftermarket to ask them about their thoughts about the industry over the next 12 months. How will the economy impact customer behaviour in 2025 compared to 2024?

Car 130

Car Auto Repair Shop Service Advisor Auto Repair 130

Auto Service World

MAY 5, 2025

Tom Mohrdieck He has agreed to remain with the company part-time as executive advisor through August 2025 to assist in the transition to new leadership. It has been an incredible journey, filled with growth, innovation, and the privilege of working alongside such talented individuals, Eich said in the announcement.

Finance 130

Finance Engineering Customer Service Automotive 130

Solera

DECEMBER 12, 2024

Must Have Shop Solutions for 2025 Experience-based Repair Information available in a mobile app that saves time and avoid costly mistakes. OEM Maintenance Schedules to boost customer service and revenue. Safe and Secure Payment Processing Methods designed to increase profits and customer satisfaction.

Auto Repair 130

Auto Repair Customer Service Management Automotive 130

Shop Marketing Pros

MARCH 27, 2025

Shop Marketing Pros Introduces Local Services Ads Management for Auto Repair Shops Published On March 27, 2025 Press Release Hammond, LA Shop Marketing Pros (SMP), a leading marketing agency specializing in serving top-tier auto repair shops nationwide, is proud to announce the launch of their newest service: Local Services Ads (LSA) Management.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Management Customer Service 130

AutoShopOwner

NOVEMBER 19, 2024

Training Investments: Clients invested in regular training programs for technicians, service advisors, and office staff. On-going education helps improve customer service, therefore boosting revenue. We can’t wait to see what unfolds for you in 2025! This boosted shop morale and employee performance!

Auto Repair Shop 130

Auto Repair Shop Auto Repair Service Advisor Finance 130

AutoSuccess

JANUARY 24, 2025

Lotlinx has announced its new suite of innovative data technology resources leveraging a first-of-its kind Virtual Inventory Agent powering today’s Machine-Assisted Dealerships at booth #803 at the National Automotive Dealership Association’s (NADA) 2025 conference. However, in the same survey only 5.8%

Management 52

Management Automotive Marketing Customer Service Automotive 52

Tomorrow's Technician

MARCH 17, 2025

One nominee will be named the 2025 winner, and will be recognized by NAPA and ShopOwner at a special event to be held later in the year. Im hoping youll tell us about ways you have successfully groomed new leaders in your shop, whether theyre at the shop management, customer service or technician level.

Automotive 130

Automotive Automotive Services Customer Service Technical 130

Brake & Front End

MARCH 17, 2025

One nominee will be named the 2025 winner, and will be recognized by NAPA and ShopOwner at a special event to be held later in the year. Im hoping youll tell us about ways you have successfully groomed new leaders in your shop, whether theyre at the shop management, customer service or technician level.

Automotive 130

Automotive Automotive Services Customer Service Technical 130

AutoSuccess

MAY 14, 2025

2025 has already proven to be a year marked by economic turbulence and uncertainty. To thrive in this environment, dealers must adopt a strategic game plan that focuses on navigating change and uncertainty while remaining consultative and customer-centric.

Consulting 52

Consulting Vehicle Manufacturing Customer Service 52

Auto Service World

DECEMBER 16, 2024

As we look ahead to 2025, we are excited about the opportunities and continued collaboration with the Alliance membership. Todd Hertzler, vice president of sales for Bosch Mobility Aftermarket North America, said the company was humbled by the recognition.

Management 130

Management Manufacturing Customer Service IT 130

Shop Marketing Pros

APRIL 21, 2025

Building a Shop Your Customers Cant Stop Talking About Webinar Tuesday | 5/27/2025 12:00 PM CST Most shops do great workbut they all start to blur together. If you want customers to remember your shop, you’ve got to give them something worth talking about.

Customer Service 130

Customer Service 130

Auto Service World

MARCH 6, 2025

Digital touchpoints offer one way for shops to deliver even better customer service. For example, self-serve kiosks or tablets can speed up customer check-ins and help build more robust, easily searchable digital records.

Automotive Services 130

Automotive Services Oil Change Automotive Education 130

AutoFix

MAY 15, 2025

Between rising operational costs, changes in consumer behavior, and a surge in competition, many independent auto repair shops are facing real challenges in 2025. Common Pitfalls Keeping Auto Shops from Growing in 2025 Even though the demand for vehicle repairs continues to rise, growth isn’t guaranteed for every auto shop.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Management Vehicle 52

AutoSuccess

JUNE 18, 2025

In this episode of Dealer Insider, guest host Kyle Alexander talks with Dean Stoneley about customer experience transformation. Ford and Lincoln dealerships actively improve customer service using automotive customer experience AI and personalized, flexible, digitally connected solutions.

Customer Service 52

Customer Service Automotive Vehicle 52

AutoSuccess

JANUARY 15, 2025

Building on its legacy of supporting dealer performance and growth, JM&A Group is bringing its extensive expertise to help improve performance in every corner of the dealership at NADA 2025. Rolling out in Q1 2025, the program leverages RockEDs expertise in mobile micro-learning and gamification with JM&As extensive F&I knowledge.

Consulting 75

Consulting Insurance Customer Service Automotive 75

Solera

MAY 13, 2025

With 60% of replacement parts sourced from these countries, this is triggering immediate premium increases14% in 2023, 12% in 2024, and projected to rise another 819% by 2025. And beyond claims, Solera AI is also embedded in underwriting, fraud detection, parts sourcing, and customer service.

Insurance 130

Insurance Vehicle Customer Service Technical 130

Tire Review Magazine

FEBRUARY 16, 2025

This initiative trains parts and service associates at select dealerships nationwide, equipping them with sales and customer service skills, according to the companies. Dealer Tire RockED Certification Program Launches in 2025 The certification program will launch in early 2025.

Service Advisor 52

Service Advisor Customer Service Automotive Management 52

Tire Review Magazine

FEBRUARY 16, 2025

This initiative trains parts and service associates at select dealerships nationwide, equipping them with sales and customer service skills, according to the companies. Dealer Tire RockED Certification Program Launches in 2025 The certification program will launch in early 2025.

Service Advisor 52

Service Advisor Customer Service Automotive Management 52

Tomorrow's Technician

JUNE 12, 2025

UHP Summer Tires From Kenda From Kenda’s lineup, the Vezda UHP Summer is a 300 A A UTQG standard UHP summer offering, while the Vezda UHP MAX+ is a 200 AA A UTQG tire redesigned for 2025. Abram says both tires have been extremely popular in grassroots drifting competitions and have been used in Formula Drift.

Vehicle 130

Vehicle Retail Technical Engineering 130

Tire Review Magazine

JANUARY 1, 2025

The company will mail owner notification letters on February 1, 2025. Customers can reach PCTNA customer service at 1-310-205-8355 x 101. .” Tires without adequate snow traction can increase the risk of crashes, posing safety hazards for drivers.

Customer Service 40

Customer Service Vehicle 40

AutoSuccess

MARCH 3, 2025

As NextGear Capital seeks to expand its portfolio in 2025, it has added a new senior leader to its ranks. Rose Bryant will join the team as assistant vice presidentof corporate operations and risk management on March 10, 2025, overseeing all aspects of the companys flooring, titles and records, customer care and risk departments.

Banking 52

Banking Retail Customer Service Management 52

AutoSuccess

JANUARY 13, 2025

The Reynolds and Reynolds Company and UVeye announced the launch of a collaborative effort, beginning at the NADA Show 2025 , to enhance the quality of service from the moment a customer arrives at a dealership. ” When a customer arrives at a dealership, their vehicle will be scanned with the UVeye system.

Service Advisor 52

Service Advisor Retail Management Customer Service 52

Auto Remarketing

MARCH 14, 2025

Dealership service department customer satisfaction was strong in 2024 though a bit less so for owners of electric and plug-in hybrid vehicles. Powers 2025 U.S. Power said the 2025 study also includes repair data drawn from individual in-dealership repairs for the first time.

Vehicle 52

Vehicle Service Advisor Oil Change Retail 52

Autoflow

MAY 14, 2025

Dallas, TX – May 15, 2025 – Autoflow is excited to unveil a new partnership with Integrity Home Protection , a leading name in home warranty service contracts. Autoflows mission is to simplify daily operations, empowering clients to operate smoothly and deliver a standout customer service experience.

Software 52

Software Management Customer Service Vehicle 52

Auto Service World

MAY 4, 2025

Data collected for the image from the 2025 NADA Logistics Report, Central Dispatch Market Data, and FMCSA Carrier Guidelines 2. For luxury cars, dealerships should also consider supplemental insurance in 2025. In 2025, it is every dealerships responsibility to learn about the delivery services to give the best customer service.

Car 130

Car Transportation Car Dealership Insurance 130

Jalopnik

MARCH 28, 2024

Unfortunately this comes at the expense of the customer who has to contend with things like crappy customer service — credit checks before a test drive for instance — and worst of all, markups.… Dealers go wild when they get their hands on a new model, especially if it’s a limited edition or a performance model. Read more.

Customer Service 63

Customer Service 63

Tire Review Magazine

JUNE 6, 2025

Tire Review is once again searching for the “best of the best” independent tire dealers in North America to be recognized for all they do in our 2025 Top Shop award , presented by The Coats Company. These tire dealers and their stellar teams are defining what customer service in the tire business looks like in the 21st century.”

Customer Service 52

Customer Service IT 52

Tire Review Magazine

APRIL 28, 2025

The transaction will close on May 16, 2025. Strengthening Family-Owned Business Values Both K&M Tire and Turbo Wholesale Tires share a background as family-owned businesses with a strong focus on customer service. This acquisition enhances the services provided to their customers.

Customer Service 40

Customer Service IT 40

AutoSuccess

FEBRUARY 4, 2025

Autosoft announced the appointment ofAnthony Belcheras its new CEO effectiveFebruary 2025. Transitioning from the CEO position, Veon will remain closely connected to Autosoft and continue to nurture relationships with its customers, OEMs and industry partners.

Retail 52

Retail Customer Service Automotive Software 52

AutoSuccess

OCTOBER 25, 2024

As we approach 2025, auto lenders are keeping a close eye on the reduction of interest rates. By Q1 2025, this pivot could lead to an uptick in the number of consumers looking to refinance their auto loans, especially those who financed vehicles during the higher-rate environment of 2022 and 2023. The result?

Finance 52

Finance Management Customer Service Electronics 52

AutoSuccess

JANUARY 31, 2025

As we enter the first quarter of 2025, lenders and dealers are presented with a unique opportunity to revisit and rejuvenate their business and data strategies. As we progress through the first quarter of 2025, it’s important to recognize that the challenge of legacy document management is not insurmountable.

Management 40

Management Customer Service Utilities IT 40

Tire Review Magazine

JANUARY 1, 2025

The company will mail owner notification letters on February 1, 2025. Customers can reach PCTNA customer service at 1-310-205-8355 x 101. .” Tires without adequate snow traction can increase the risk of crashes, posing safety hazards for drivers.

Customer Service 40

Customer Service Vehicle 40

Autoshop Solutions

MARCH 19, 2025

APEX, NORTH CAROLINA (March 19, 2025) Westgate High Tech Auto Care, a European auto repair leader in Omaha, NE, is honored to be the recipient of the 2025 VISION Best Website Award. Thousands of talented automotive service professionals join together every year. In 2025, VISION hosted more than 3,500 attendees.

Auto Repair 52

Auto Repair Automotive Services Media Automotive 52

Tire Review Magazine

MARCH 26, 2025

While the first generation of Wholesale Tire thrived under these philosophies and traditional customer service values, the second generation brought innovation with computers and digital marketing. Pictured are Jim (left) and Michael Handel.

Media 52

Media Management Banking Finance 52

Tire Review Magazine

MARCH 26, 2025

While the first generation of Wholesale Tire thrived under these philosophies and traditional customer service values, the second generation brought innovation with computers and digital marketing. Pictured are Jim (left) and Michael Handel.

Media 52

Media Management Banking Finance 52