Automotive Management Network

JULY 13, 2023

Are you ready to propel your auto shop business to new heights in 2023? Satisfied customers not only become loyal patrons but also act as advocates, driving referrals and positive word-of-mouth. In this realm, a business coach’s guidance proves invaluable in helping you excel in customer service and elevate client retention.

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AutoSuccess

NOVEMBER 1, 2024

million of which were filed by consumers in 2023. It’s notable, for example, that consumer complaints about managing an auto loan or lease in 2023 spiked by 77% and that CFPB supervisory highlights have recently focused on end-of-loan problems, such as GAP refunds and failing to automatically debit final payments.

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Finance Insurance Automotive Management 52

Solera

AUGUST 8, 2023

They pay attention to industry trends, understand what customers want, and actively work to stay competitive. Industry Trends in 2023 While the used car boom that sent prices sky high may be winding down, there is still a large demand for quality used vehicles. How do they do that? Here are some ways they do just that.

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Auto Remarketing

MARCH 14, 2025

Dealership service department customer satisfaction was strong in 2024 though a bit less so for owners of electric and plug-in hybrid vehicles. While its no surprise that customers gravitate to operations that serve them well, the study clearly shows good service leads to loyal customers, J.D. Powers 2025 U.S.

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Vehicle Service Advisor Oil Change Retail 52

AutoSuccess

OCTOBER 21, 2024

The exhibition will feature new complete strut assemblies for the 2023 Chrysler Pacifica and the 2023 Kia Forte GT. For more information about PRT products, contact customer service at 1-770-238-1611 or visit PRT’s website. Follow PRT on social media @prtautoparts.

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AutoSuccess

MAY 14, 2025

Ensuring a robust selection of high-quality F&I options that cater to used cars and trucks can help dealers meet this demand and maintain sales volumes while keeping customer service levels in place. Additionally, certified limited warranty programs can provide peace of mind and increase customer satisfaction.

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Consulting Vehicle Manufacturing Customer Service 52

AutoSuccess

MARCH 14, 2024

While customer satisfaction with the dealer service experience has rebounded this year, dealers continue to grapple with parts and labor shortages that are fueling longer wait times for appointments, according to the J.D. Customer Service Index (CSI) Study, released recently. Power 2024 U.S. The 2024 U.S.

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AutoSuccess

AUGUST 19, 2024

out of 5 in 2023 with at least five new reviews for dealers in the U.S., Top Value Dealer : a new award honoring the top 100 dealerships in each region with the highest percentage of inventory rated as a “Good” or “Great” deal in 2023. four new reviews for those in Canada and the U.K.

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AutoSuccess

DECEMBER 11, 2023

1 In the luxury segment, Acura, BMW, Porsche and Volvo stand out for their exceptional customer service during transactions. 1 The power of reputation in automotive retail emphasizes that reviews serve as a vital feedback mechanism, reflecting not just consumer sentiment but also guiding improvements in customer service.

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Finance Retail Customer Service Automotive 52

Autoflow

SEPTEMBER 13, 2023

The secret to automotive customer retention lies in offering convenience and building trust so they don’t go anywhere else. As of August 2023, 168,000 businesses offered automotive industry repair services in the United States. So, how do you stand out from the crowd and keep customers back?

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Automotive Auto Repair Shop Auto Repair Software 98

AutoInc.

JULY 30, 2024

For most independent automotive service and repair businesses, adding a new aftermarket service is going to be the most promising path to meaningful business growth. According to the Specialty Equipment Market Association (SEMA), the overall aftermarket has a projected compound annual growth rate (CAGR) of 2.3% (2023-2026).

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AutoInc.

NOVEMBER 17, 2023

The Automotive Management Institute (AMi) , the industry’s leading provider and collaborator of management education for automotive collision and mechanical service repair professionals, is proud to announce that our 2023 Graduation was held live at Foundations Training Expo at Daytona Speedway on Saturday, Nov.

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Education Management Mechanical Repairs Mechanic 52

Autoshop Solutions

MAY 21, 2025

In fact, 69% of customers expect a response on social media the same business day (Sprout Social, 2023). Why It Matters: The Numbers 21% of car customers say social media influenced their purchase. 47% of Gen Z and 46% of millennials use social media for customer service issues (S&P Global, 2023).

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AutoSuccess

FEBRUARY 1, 2024

Its intuitive design, coupled with advanced conversational AI capabilities, enables it to provide unparalleled assistance and support to both dealers and customers, aligning perfectly with Volkswagen’s innovative approach to customer service. in driving operational efficiency and customer satisfaction.

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Customer Service Automotive Management IT 40

Auto Remarketing

NOVEMBER 30, 2023

Transaction speed: Acura, BMW, Porsche and Volvo were the luxury brands cited for exceptional customer service during transactions, while Chevrolet, GMC, Mini and Subaru were recognized for efficiency in the mass-market segment.

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Car Finance Retail Customer Service 59

AutoSuccess

APRIL 9, 2024

Honda North, a proud member and flag ship of the ICL family of dealerships, has once again secured the prestigious President’s Award for 2023 from American Honda Motor Co., Criteria include outstanding customer service and satisfaction, sales performance, training initiatives and facility standards.

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Customer Service Management IT 40

BA Auto Care

JUNE 30, 2023

Founded in 1978 as British American Auto Care by England native Brian England, the auto repair shop quickly established its reputation for quality auto repair backed by 5-Star customer service. We have hundreds of loyal customers who keep coming back to us because they know that we will always take good care of their car,” she says.

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Tire Review Magazine

JANUARY 31, 2024

Jim Richards, Point S’s national sales manager, detailed goals met in 2023, including an update on the company’s 500 stores in 50 states within 5 years plan launched at last year’s annual meeting. We had a record of 28 new locations back in 2022,” Richards continued, “We did slightly better in 2023, adding 69 locations. “We

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Manufacturing Management Education Retail 59

Auto Profit Masters

JULY 7, 2023

“We gave the customer base something they were lacking,” says Chris. Just as he’d hoped, his neighbors in Wichita were craving something more from their auto repair choices, and they responded to his mission to provide excellent customer service and skilled repairs. Strangely enough, history repeated itself.

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Automotive Auto Repair Management Auto Repair Shop 130

Tire Review Magazine

DECEMBER 8, 2023

A coalition of TPMS manufacturers, including ATEQ , Bartec , Continental and Schrader , along with the Tire Industry Association (TIA), came together at the 2023 AAPEX and SEMA Shows to encourage technicians to get in the habit of updating their TPMS tool software. The launch of the “Don’t Wait…Update!”

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Software Technical Manufacturing Customer Service 52

AutoSuccess

OCTOBER 25, 2024

By Q1 2025, this pivot could lead to an uptick in the number of consumers looking to refinance their auto loans, especially those who financed vehicles during the higher-rate environment of 2022 and 2023. This refinancing trend, however, won’t be without its complications. The result?

Finance 52

Finance Management Customer Service Electronics 52

Tire Review Magazine

SEPTEMBER 27, 2023

Continuous training and education for techs, a marketing strategy that builds brand consistency for all locations and providing excellent customer service – meaning clean lobbies, loaner cars, and technicians that treat customers like family. What does Telle, an independent tire dealer, attribute its success over competition to?

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Retail Education Customer Service Car 52

Tire Review Magazine

OCTOBER 4, 2023

The company’s focus on people – its teammates, customers and community – is why Black’s Tire & Auto Service has been named Tire Review’s 2023 Top Shop Winner. Click here to watch us surprise Black’s that they are Tire Review’s 2023 Top Shop winner. We like to say: ‘How can we share smiles today?’

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Tire Review Magazine

JANUARY 31, 2024

Jim Richards, Point S’s national sales manager, detailed goals met in 2023, including an update on the company’s 500 stores in 50 states within 5 years plan launched at last year’s annual meeting. We had a record of 28 new locations back in 2022,” Richards continued, “We did slightly better in 2023, adding 69 locations. “We

Manufacturing 52

Manufacturing Management Education Retail 52

Shop Marketing Pros

SEPTEMBER 18, 2023

Once that happens, marketing has done its job and it’s time for sales and customer service to kick in. Most of our clients have great service advisors who have great phone skills, but we still run into situations where the marketing we’re doing is working but it’s not resulting in enough new work for the shop.

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Auto Repair Shop Service Advisor Media Auto Repair 130

Automotive Maintenance and Repair Association

JANUARY 30, 2019

According to IHS Markit, there will be an increase of 8% in VIO by 2023. Although this is probably not completely surprising,it is an important element to consider as you purchase diagnostic and other equipment or develop training for customer service professionals and vehicle service technicians.

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Customer Service Vehicle Education Service Technicians 40

AutoSuccess

JUNE 3, 2024

Beyond the task of connecting the driver with accessible parking and charging stations, fulfilled by Flash, EV Connect said it will help ensure station reliability and access with comprehensive management and customer service, while Qmerit said it will provide private operators with the installation and maintenance support they need.

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Shop Marketing Pros

JUNE 9, 2023

Use it wisely and build the capacity to do the increased level of work at the highest quality and level of customer service. The person answering the phone should have only one care in the world when they answer, and that’s providing the highest level of customer service to the person on the other end of that call!

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Auto Repair Shop Auto Repair Management Education 130

Tire Review Magazine

JANUARY 29, 2025

Point S USA leaders knew they were being ambitious when revealing their expansion strategy in 2023. The 5-5-5 Goal is the North Star of the Point S USA Expansion Strategy David Sickels (Tire Review Editor): Point S USAs 5-5-5 goal500 stores across 50 states in five yearswas ambitious when announced in 2023.

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Tire Review Magazine

JANUARY 29, 2025

Point S USA leaders knew they were being ambitious when revealing their expansion strategy in 2023. The 5-5-5 Goal is the North Star of the Point S USA Expansion Strategy David Sickels (Tire Review Editor): Point S USAs 5-5-5 goal500 stores across 50 states in five yearswas ambitious when announced in 2023.

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Retail Repaints Finance Customer Service 52