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Customer satisfaction with EV service lags behind gas vehicles, J.D. Power study finds

Auto Remarketing

Dealership service department customer satisfaction was strong in 2024 though a bit less so for owners of electric and plug-in hybrid vehicles. Electrified vehicle owners averaged 51 points less among mass-market vehicles and 57 points less in the premium sector, which J.D. Powers 2025 U.S. In a news release, J.D.

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Common Issues on the BMW X5 (4th Generation)

RepairSmith

The fourth-generation BMW X5 (2018 and newer) has continued BMW’s tradition of luxurious driving experiences, modern technology, and impressive performance. However, as with many high-end vehicles, certain recurring issues have been noted by both owners and automotive repair specialists.

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Common Issues on the Subaru Crosstrek (1st Generation)

RepairSmith

The 1st generation Subaru Crosstrek (2013–2017) is one of the most popular Subaru models in recent years, both when new and as a used vehicle. But like all aging vehicles, it needs consistent care to stay reliable and to help alleviate some common issues on the Subaru Crosstrek. Why Choose AutoNation Mobile Service?

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Common Issues on the Porsche Cayenne (2nd Generation)

RepairSmith

The Porsche Cayenne 2nd generation (92A), sold from model years 2011 to 2018, is known for its exceptional performance, luxurious amenities, and sports-car handling. Cooling System Issues Cooling system reliability is critical in performance vehicles like the Porsche Cayenne, but it can be a common source of trouble if ignored.

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Servicing Audi’s MHEV System

Tomorrow's Technician

But, new mild hybrid electric vehicle systems, or MHEV, from Audi are redefining the category. Many Audi models after 2018 have this system as standard. While the 12-volt system can’t propel the vehicle on its own like the 48-volt system, it can apply power to improve fuel efficiency at cruising speeds.

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Servicing Audi’s MHEV System

Tomorrow's Technician

But, new mild hybrid electric vehicle systems, or MHEV, from Audi are redefining the category. Many Audi models after 2018 have this system as standard. While the 12-volt system can’t propel the vehicle on its own like the 48-volt system, it can apply power to improve fuel efficiency at cruising speeds.

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Common Issues on the BMW M3 (F80)

RepairSmith

The 2014 to 2018 BMW M3 is known as the F80, and it brought some massive changes to this popular BMW model. However, like any high-performance vehicle, there are common issues on the BMW M3 F80 to be aware of. Oil Analysis: Periodic used-oil analysis (UOA) can help detect metal particles early.