Automotive Training Centre

FEBRUARY 23, 2024

The role of an automotive service advisor is pivotal within the automotive service industry. This professional acts as a bridge between customers and the technical team that services vehicles. Explore four best practices for processing payments after service advisor training.

Service Advisor 254

Service Advisor Automotive Services Auto Mechanic Training Management 254

Auto Service World

MARCH 13, 2025

The Vision HiTech Training and Expo in the Kansas City area once again provided industry pros with the latest training, from management to technical. Service advisors had the chance to take classes on topics like customer service and selling strategies.

Service Advisor 263

Service Advisor Management Customer Service Technical 263

Auto Service World

JUNE 13, 2025

A significant part of this support has traditionally been offering technical training for technicians. This makes sense — after all, skilled technicians are becoming harder to find, and without proper training, they won’t be able to repair vehicles effectively. Why train service advisors?

Service Advisor 166

Service Advisor Technical Consulting Automotive Repair 166

Auto Service World

MARCH 25, 2025

All too often, a shop will write up a repair order filled with technical jargon that only someone with expert knowledge of vehicle repair will understand. The technician just went through a long process of inspecting the vehicle, taking photos and thoroughly examining the issues. They have no idea what a MAF is.

Consulting 195

Consulting Service Advisor Retail Technical 195

CATI

JANUARY 25, 2024

Hello, future service advisors! If you’re considering a career in the automotive industry and are considering service advisor training, then you’re in for an interesting automotive career full of opportunities. Confidence builds customer trust after service advisor training. Let’s find out.

Service Advisor 111

Service Advisor Automotive Automotive Services Technical 111

CATI

OCTOBER 26, 2023

The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor. In this role, active listening is as critical as clear articulation.

Service Advisor 105

Service Advisor Automotive Technical Finance 105

Automotive Training Centre

MAY 1, 2025

These systems allowed vehicles to self-monitor and alert drivers when something went wrong. This shift marked the beginning of a more technical, electronics-driven era of automotive training. The 1990s: OBD-II Standardization By 1996, OBD-II became mandatory for all vehicles sold in North America.

Mechanic 163

Mechanic Auto Mechanic Training Engineering Automotive 163

Automotive Training Centre

JANUARY 23, 2024

In the fast-paced world of auto sales, a dealership’s ability to succeed depends not only on the caliber of the vehicles it offers but also heavily on the abilities and teamwork of its sales staff. Service advisors who undergo specialized training programs focus on improving their communication skills and customer service abilities.

Service Advisor 261

Service Advisor Finance Auto Mechanic Training Management 261

Tomorrow's Technician

JUNE 12, 2025

These points can be especially helpful for service advisors and other customer interactions. Start with an Inquiry Instead of simply stating the need for replacement, begin by asking if they’ve had the cabin air filter replaced recently or if they’ve noticed any changes in air quality inside the vehicle.

Service Advisor 130

Service Advisor Education Technical Preventative Maintenance 130

Brake & Front End

MARCH 6, 2025

Replacing worn or damaged ride control components on a vehicle can have the most significant impact on the performance of the safety systems. It is difficult to calculate the value of the integrity of vehicle systems and components when it comes to safety. Vehicles and drivers are changing. Vehicles and drivers are changing.

Vehicle 130

Vehicle Insurance Service Advisor Education 130

CATI

OCTOBER 26, 2023

The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor. In this role, active listening is as critical as clear articulation.

Service Advisor 59

Service Advisor Automotive Technical Finance 59

Brake & Front End

JUNE 26, 2025

In partnership with NAPA, ShopOwner, the Babcox Media brand serving professional independent automotive shop owners, is recognizing and celebrating the vital role of mentorship in the automotive service industry. Beyond technical training, Niemi is investing in the well-being of his team. Meet our June Mentorship Award candidates!

Body Repair 130

Body Repair Automotive Auto Repair Automotive Services 130

Institute for Automotive Business Excellence

AUGUST 5, 2024

In the ever-evolving automotive industry, the role of a service advisor is both challenging and rewarding. As the bridge between the customer and the service department, a service advisor's ability to communicate effectively, build trust, and manage technical information is crucial.

Service Advisor 52

Service Advisor Automotive Services Automotive Technical 52

Tomorrow's Technician

JUNE 25, 2025

In partnership with NAPA, ShopOwner, the Babcox Media brand serving professional independent automotive shop owners, is seeking to recognize and celebrate the vital role of mentorship in the automotive service industry. Beyond technical training, Niemi is investing in the well-being of his team. Meet our June candidates!

Body Repair 130

Body Repair Automotive Auto Repair Automotive Services 130

AutoFix

FEBRUARY 13, 2025

They research online, read reviews, and expect clear communication from service advisors. However, many dont fully understand how modern vehicles are designed and repaired, which can lead to misunderstandings about pricing and labor time. Simplify technical explanations so they are easy to understand.

Service Advisor 52

Service Advisor Auto Repair Auto Repair Shop Customer Service 52

AutoShopOwner

NOVEMBER 15, 2024

That meant that I was expected to repair or service nearly anything that rolled into my work bay. However, “anything” really only meant vehicles made by General Motors, Ford, and Chrysler. The training, technical information, and equipment that is required today to be an all-around master-level technician is too overwhelming.

Auto Repair Shop 130

Auto Repair Shop ASE ASE Certification IT 130

Auto Service World

MARCH 25, 2025

As a mobile business owner, you’re not just a technician youre also a service advisor, parts technician, payroll manager, ambassador and accountant. Starting and running a mobile business requires more than just technical expertise. The key advantage of running a mobile business is that the revenue goes directly to you.

Automotive Technician 166

Automotive Technician Automotive Service Advisor Mechanic 166

Institute for Automotive Business Excellence

AUGUST 1, 2024

In the bustling world of automotive service, trust is the invisible yet powerful force that fuels lasting relationships between service advisors and their customers. Without it, even the most skilled advisors may struggle to retain customers and secure repeat business. The first interaction is crucial.

Service Advisor 52

Service Advisor Automotive Services Technical Automotive 52

Institute for Automotive Business Excellence

AUGUST 1, 2024

In the bustling world of automotive service, trust is the invisible yet powerful force that fuels lasting relationships between service advisors and their customers. Without it, even the most skilled advisors may struggle to retain customers and secure repeat business. The first interaction is crucial.

Service Advisor 52

Service Advisor Automotive Services Technical Automotive 52

CATI

APRIL 10, 2025

The automotive industry is rapidly evolving, and employers are looking for professionals who are trained, certified, and ready to work on the latest vehicles. Acquire In-Demand Technical Skills The automotive industry is more complex today than ever before.

Mechanic 63

Mechanic Technical Automotive Diagnostic Testing 63

Automotive Training Centre

MARCH 5, 2024

Ontario, with its rich automotive sector and status as a hub for vehicle manufacturing and maintenance, provides a fertile ground for aspiring auto mechanics. It’s a journey that requires technical skills, adaptability, critical thinking, and a commitment to excellence.

Mechanic 264

Mechanic Apprenticeship Education Automotive Repair 264

CATI

APRIL 17, 2025

At an auto mechanic school, learning how to delegate tasks effectively is just as valuable as learning to repair engines or diagnose vehicle issues. In busy automotive shops, service centres, or dealerships, teamwork is key to keeping operations running efficiently.

Mechanic 97

Mechanic Automotive Service Advisor Management 97

Brake & Front End

MARCH 3, 2025

There is one golden question every service writer must ask the customer before recommending any brake, wheel bearing or suspension service: What difference have you noticed in your vehicle recently? This question does not lead the customer down any path, but forces them to explain how their vehicle feels, sounds and performs.

Brake Repair 130

Brake Repair Vehicle Technical Service Advisor 130

Brake & Front End

JUNE 13, 2025

Instead of simply stating the need for replacement, begin by asking if they’ve had the cabin air filter replaced recently or if they’ve noticed any changes in air quality inside the vehicle. ” Explain the “What” and “Why” Simply Don’t try to impress them with technical jargon.

Education 100

Education Service Advisor Technical Car 100

AutoFix

MARCH 19, 2025

In the auto repair industry, customer service is just as important as technical expertise. One of the biggest challenges shop owners and service advisors face is handling difficult conversationsespecially when customers express frustration or assign blame for vehicle issues.

Service Advisor 52

Service Advisor Auto Repair Shop Auto Repair Customer Service 52

AutoSuccess

JUNE 17, 2025

Customer Education Customers who don’t understand why a service is necessary will likely decline the recommendation. Too often, service advisors fail to clearly explain the value of recommended maintenance. Many vehicle owners believe that maintenance is optional and “If it ain’t broke, don’t fix it.”

Service Advisor 52

Service Advisor Preventative Maintenance Education Technical 52

Tire Review Magazine

JUNE 19, 2025

Or if they’ve noticed any changes in air quality inside the vehicle. Explain the “What” and “Why” Simply Don’t try to impress them with technical jargon. Refer to the vehicle manufacturer’s recommendation in the owner’s manual or service information. Use clear, concise language to explain the cabin air filter’s purpose.

Service Advisor 52

Service Advisor Education Technical Car 52

Brake & Front End

JULY 29, 2024

In a recent interview at the Garage Gurus facility in Southfield, Michigan, Doug Kaufman sat down with Drew Jablonowski to discuss the evolving methods of training service advisors, technicians, and shop owners to effectively handle customer requests and questions.

Automotive Services 130

Automotive Services Automotive Service Advisor Electric Vehicles 130

Brake & Front End

AUGUST 26, 2024

But, a dash cam can also be used to capture a technician working on or test driving a vehicle. It is embarrassing in some cases how it captures a technician abusing a customer’s vehicle. Some of the videos capture techs just making fun of a customer’s vehicle, bad modifications or dirty interior. Is it Legal?

Service Advisor 130

Service Advisor Technical Vehicle Mechanic 130

Tire Review Magazine

MARCH 12, 2025

It was a natural transition to the sales counter and a service advisor position. Investing in the Next Generation Fox is involved in high school and technical college automotive programs. And were developing one for service advisors as well, he explains. Vehicles are getting a lot more expensive.

Master Mechanic 59

Master Mechanic Service Advisor Management Education 59

AutoSuccess

MAY 21, 2025

Customers appreciate timely updates and clear explanations regarding their vehicles status. To enhance communication: Proactive Updates: Implement a system for providing regular status updates via phone, text or email, keeping customers informed throughout the service process.

Service Advisor 40

Service Advisor Utilities Automotive Services Technical 40

AutoFix

SEPTEMBER 18, 2024

In the auto repair industry , we often consider the importance of technical skills and wrench-turning ability. Selling service doesn’t just mean holding a wrench; it also involves a pen, and it’s all about how well you communicate with the technician and the customer. This is the “why” the customer came to you in the first place.

Service Advisor 52

Service Advisor Technical Education Auto Repair 52

Tomorrow's Technician

JANUARY 19, 2024

Suddenly, what was his greatest asset in fixing vehicles – confidence – is now his greatest liability. You see it is easy to confuse confidence in your abilities in servicing vehicles to arrogance that you as an owner are fully equipped to run a shop the first day you open it.

Finance 130

Finance Technical Service Advisor Service Tech 130

Brake & Front End

SEPTEMBER 29, 2023

There is one golden question every service writer must ask the customer before recommending any brake, wheel bearing or suspension service: “What difference have you noticed in your vehicle recently?” This question does not lead the customer down any path, but forces them to explain how their vehicle feels, sounds and performs.

Brake Repair 130

Brake Repair Vehicle Technical Service Advisor 130

Shop Marketing Pros

SEPTEMBER 18, 2023

A much-needed movement has been happening across our industry for some years now, and that’s the movement of shop owners from being mechanics who just happen to own a business to being businessmen who just happen to be technically proficient at fixing cars. At Shop Marketing Pros, we tend to work with the best of the best shops.

Auto Repair Shop 130

Auto Repair Shop Service Advisor Media Auto Repair 130

AutoSuccess

SEPTEMBER 19, 2024

What’s more, a vehicle with new or lightly used tires can still be out of alignment. Every vehicle has issues, including those just off the factory lot. Cameras capable of detecting every imperfection are technically impressive to be sure, but the results usually just add more clutter to an already busy check-in process.

Service Advisor 52

Service Advisor Vehicle Technical IT 52

AutoFix

JUNE 19, 2024

Defining the Role of a Service Writer A service writer, also known as a service advisor, acts as the bridge between customers and the auto repair shop. This role requires a combination of technical knowledge, excellent communication skills, and a customer-centric approach.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Service Advisor Technical 52