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Thousands head to KC for training

Auto Service World

The Vision HiTech Training and Expo in the Kansas City area once again provided industry pros with the latest training, from management to technical. Service advisors had the chance to take classes on topics like customer service and selling strategies.

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From the Magazine: The missing link

Auto Service World

A significant part of this support has traditionally been offering technical training for technicians. This makes sense — after all, skilled technicians are becoming harder to find, and without proper training, they won’t be able to repair vehicles effectively. Why train service advisors?

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Why your inspections need to be easy to read

Auto Service World

All too often, a shop will write up a repair order filled with technical jargon that only someone with expert knowledge of vehicle repair will understand. The technician just went through a long process of inspecting the vehicle, taking photos and thoroughly examining the issues. They have no idea what a MAF is.

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Customer Service Skills Every AST Needs

Automotive Training Centre

When most people think of an Automotive Service Technician (AST), they picture someone working under the hood of a car. But technical know-how is only half the job. Exceptional customer service skills are just as important. When everyone works as a team, service is faster and more accurate.

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The Evolution of Engine Diagnostics Tools: A Guide for Auto Mechanic School Students

Automotive Training Centre

These systems allowed vehicles to self-monitor and alert drivers when something went wrong. This shift marked the beginning of a more technical, electronics-driven era of automotive training. The 1990s: OBD-II Standardization By 1996, OBD-II became mandatory for all vehicles sold in North America.

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Strut Sales

Brake & Front End

Replacing worn or damaged ride control components on a vehicle can have the most significant impact on the performance of the safety systems. It is difficult to calculate the value of the integrity of vehicle systems and components when it comes to safety. Vehicles and drivers are changing. Vehicles and drivers are changing.

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Mastering Personalized Communication in Your Auto Shop

AutoFix

They research online, read reviews, and expect clear communication from service advisors. However, many dont fully understand how modern vehicles are designed and repaired, which can lead to misunderstandings about pricing and labor time. Simplify technical explanations so they are easy to understand.