Automotive Training Centre

FEBRUARY 23, 2024

The role of an automotive service advisor is pivotal within the automotive service industry. This professional acts as a bridge between customers and the technical team that services vehicles. In essence, service advisors ensure customer satisfaction while driving the business’s revenue through service and sales.

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Service Advisor Automotive Services Auto Mechanic Training Management 254

Automotive Training Centre

MARCH 14, 2024

A career after service advisor training presents an intriguing intersection of customer service and technical expertise, particularly within the automotive industry. A service advisor acts as a bridge between the customer and the technical team, requiring excellent interpersonal skills and a solid technical foundation.

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Service Advisor Technical Auto Mechanic Training Customer Service 264

Automotive Training Centre

APRIL 11, 2024

After service advisor training , understanding customer rights and dispute resolution processes will be crucial during your career. This blog post introduces CAMVAP to students in service advisor training. As you’ll discover in service advisor training, CAMVAP helps resolve disputes.

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Service Advisor Automotive Services Auto Mechanic Training Manufacturing 264

Automotive Training Centre

FEBRUARY 1, 2024

Transitioning from service advisor training at ATC to a role as a Warranty Administrator can be a rewarding career path. Their primary responsibility is to manage and oversee warranty claims and processes within an organization. As per service advisor training, a warranty administrator must possess organizational skills.

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Service Advisor Customer Service Auto Mechanic Training Automotive 263

CATI

APRIL 17, 2025

At an auto mechanic school, learning how to delegate tasks effectively is just as valuable as learning to repair engines or diagnose vehicle issues. In busy automotive shops, service centres, or dealerships, teamwork is key to keeping operations running efficiently.

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Mechanic Automotive Service Advisor Management 97

CATI

NOVEMBER 16, 2023

The role of a service advisor is primarily customer-facing. With that said, service advisors in auto body shops or dealerships are also responsible for overseeing workflow in these businesses, meaning they’ll constantly interact with technicians, mechanics, and other employees in the workshop.

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Service Advisor Auto Body Shop Auto Repair Shop Management 110

Automotive Training Centre

JANUARY 23, 2024

Car Sales Manager: Steering Dealership Success with Auto Sales Training The automotive sales manager is the main driving force of any sales team. They are also responsible for managing the sales force, supervising sales operations, and establishing challenging yet doable goals and targets for sales.

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Service Advisor Finance Auto Mechanic Training Management 261

CATI

OCTOBER 26, 2023

The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor. In this role, active listening is as critical as clear articulation.

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Service Advisor Automotive Technical Finance 105

CATI

APRIL 10, 2025

If youre passionate about cars and wondering how to turn that passion into a rewarding career, enrolling in an auto mechanic school is one of the smartest steps you can take. While its possible to learn some skills on the job, auto mechanic school provides structured and comprehensive training that covers all the technical knowledge you need.

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Mechanic Technical Automotive Diagnostic Testing 63

Auto Service World

SEPTEMBER 19, 2024

They gathered in Mississauga, Ontario, at the Hilton Garden Inn Toronto Airport West for the AARO Trade Show & Training Event to hear from industry leaders and get both business management and technical training. After lunch, Murray Voth from RPM Training talked about the management process shop owners need to undertake.

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Technical Management Service Advisor Consulting 147

Solera

JUNE 25, 2024

Without a mechanic labor time guide, determining how much you’ll charge for individual automotive repairs can feel like a guessing game. Explore the value of a mechanic labor time guide and how to integrate this vital metric into your shop management strategy below. Why Use a Mechanic Labor Time Guide?

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Mechanic Auto Repair Shop Service Advisor Auto Repair 130

Automotive Training Centre

OCTOBER 11, 2023

Understanding the Role of a Shop Helper A shop helper assists in the daily operations of an automotive repair shop or service center. Their diverse responsibilities range from keeping the workspace tidy, handling tools, and assisting technicians to customer service tasks such as greeting clients and managing appointments.

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Automotive Auto Mechanic Training Mechanic Service Advisor 299

Auto Service World

MARCH 25, 2025

After all, being a great mechanic means pushing yourself to continuously improve and thats only possible when you have strong competition. I am by no means the best technician or mechanic, but I did find myself trapped and becoming sour in this same situation. I knew there had to be a better option.

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Automotive Technician Automotive Service Advisor Mechanic 165

Tomorrow's Technician

APRIL 29, 2025

The ShopOwner Mentorship Award Sponsored by NAPA will honor exceptional automotive shop owners, service advisors and technicians who are actively investing in the future of their profession by mentoring the next generation of automotive professionals. Meet our April candidates!

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Apprenticeship ASE ASE Certification Automotive 130

CATI

OCTOBER 26, 2023

The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor. In this role, active listening is as critical as clear articulation.

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Service Advisor Automotive Technical Finance 59

Autoflow

DECEMBER 14, 2023

By now, most shops use shop management software to optimize workflows and processes. Mechanics find themselves better connected and updated to the front counter without making time-eating trips back and forth. Rather than getting rooted to a desktop, tablets allow mechanics to walk into a bay with technology in their hand.

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Auto Repair Mechanic Auto Repair Shop Software 105

Brake & Front End

MAY 13, 2025

The ShopOwner Mentorship Award Sponsored by NAPA will honor exceptional automotive shop owners, service advisors and technicians who are actively investing in the future of their profession by mentoring the next generation of automotive professionals. Meet our April candidates!

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Apprenticeship ASE ASE Certification Automotive 130

Shop Marketing Pros

FEBRUARY 10, 2025

Think of it like this: youre no longer just a mechanic. Focus on professional appearance: Our service advisors didnt dress in business casualthey wore button-up dress shirts and ties. Brian is a Mercedes Benz Master Technician and has owned multiple shops and served as the Mechanical Division Director for ASA-NC.

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Auto Repair Shop Auto Repair Media Mechanic 130

Tire Review Magazine

MARCH 12, 2025

Nick Fox, regional manager for Gills Point S Tire and Auto Service , serving Montana, Idaho, and Utah, was born into the automotive industry. They ultimately drew Fox back in, inspiring him to lead a life of service to others. We still have a master mechanic there who started two months before I was born.

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Master Mechanic Service Advisor Management Education 59

Shop Marketing Pros

SEPTEMBER 6, 2023

The podcast interviews successful automotive aftermarket service professional entrepreneurs to discover their business success stories. The show also interviews technicians, shop managers, technicians, coaches, consultants, authors, and leaders from distribution and manufacturing. The #1 automotive mechanic podcast!

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Auto Repair Auto Repair Shop Automotive Mechanic 246

AutoSuccess

MAY 29, 2025

In management, we might excel at operations but shy away from developing our public speaking skills. Ive seen talented salespeople resist learning new technologies or management approaches because thats not how weve always done it. Managers skilled at operations practice creative problem-solving.

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Service Advisor Finance Management Automotive 40

Auto Mechanic School Edu

JANUARY 22, 2018

Auto mechanics are no stranger to change. In the present day, it takes more than one mechanic to run an auto service and repair shop. General managers oversee service advisors, who rely on parts professionals to deliver products that mechanics use to conduct typical auto repair.

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Electric Cars Mechanic Electricity Car 40

Shop Marketing Pros

MARCH 23, 2025

It shows customers your location, business hours, services, and most importantly, your reviews. A well-managed profile builds trust to help potential customers consider contacting you. But when they do, your service advisor answers with zero enthusiasm, rushes through the conversation, or worsesounds annoyed that they even called.

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Auto Repair Shop Auto Repair Media Service Advisor 130

Brake & Front End

NOVEMBER 21, 2023

Many of the early systems used electro-mechanical ways to manage the distribution of power to the four wheels. Even if the driver turns off the stability control, the brakes will manage the rear axle, so it performs like a limited-slip differential. Many AWD systems came onto the market in the 1990s.

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Hydraulics Manufacturing Vehicle Trucking 130

Shop Marketing Pros

AUGUST 6, 2024

Go look at your service advisors and technicians and truly look at how they’re dressed and groomed. Kim and I just recorded a podcast with Michael Doherty , one of my service advisors from when we owned Peak Automotive, and it brought back a lot of memories. Walk out into your parking lot and look around.

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Auto Repair Shop Auto Repair Customer Service Service Advisor 130

Shop Marketing Pros

OCTOBER 27, 2023

Are you using your CRM and shop management software to its fullest? You have more techs, more service advisors, and more bills to pay. We manage many of our clients’ CRMs and any time they need some quick car count, we send out a slow-day text blast and email. The key word in that question is “involved.”

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Auto Repair Auto Repair Shop Car Media 235

Wrench

SEPTEMBER 4, 2022

Zach is a service advisor for Wrench. He is always willing to go above and beyond to get actual mechanic work secured for fleet jobs instead of just oil changes and diagnostics. Sam is a Service Advisor with Wrench. Denise is a manager at Lemon Squad. Alex is a service advisor on the Wrench team.

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Service Advisor Management Customer Service Oil Change 40

Tomorrow's Technician

JANUARY 29, 2024

Today’s scan tools rely on it for their technician assistance features, service information and databases, and many of them are designed to communicate with proprietary software applications, to share information and data with service advisors. I will say, at least in my opinion, every shop should.

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Customer Service Engineering Check Engine Light Electronics 130

Institute for Automotive Business Excellence

APRIL 4, 2024

From learning the ins and outs of maintaining and servicing a variety of vehicles to managing the day-to-day operations of the shop, I developed a deep appreciation for the complexities of the automotive industry. Exploring the Mechanics of Parts Markup: Let's delve deeper into the mechanics of the parts matrix.

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Auto Repair Shop Auto Repair Management Service Advisor 52

Autoflow

JUNE 27, 2023

That means 10,000 to 12,000 square feet of well-managed space. Optimize Workflow Regardless of size, the sooner a service advisor can prepare an estimate, get parts and hand the job to a technician, the better. Is your service advisor walking back and forth to the bays for updates? First, consider your shop’s size.

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Auto Repair Shop Auto Repair Service Advisor Software 40

AutoFix

JUNE 19, 2024

In this blog post, we will delve into the responsibilities of a service writer, explore how their expertise can enhance shop operations, and provide insights into how a competent service writer can elevate your business. Customer Service Orientation : A focus on customer satisfaction can make a significant difference.

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Auto Repair Shop Auto Repair Service Advisor Technical 52

Tomorrow's Technician

DECEMBER 18, 2023

Technicians, shop owners and service advisors are not Shakespeare. The mechanical nature of this switch requires adjustment as the parts wear. On the engine management side, the coil may need inputs from engine position, oil pressure and knock sensors. If something can be summed up in two words, we will do it.

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Service Advisor Engineering Electronics Mechanic 244

Shop Marketing Pros

JUNE 9, 2023

Watch a 6 min demo video Schedule a discovery call menu The Biggest Mistakes Being Made in Your Auto Repair Shop Marketing Automotive Management , Leadership , Marketing Introduction We’re coming up on June, and I was tasked with writing this article. WIS and TIS get replaced with Quickbooks and a shop management system.

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Auto Repair Shop Auto Repair Management Education 130

Girls Auto Clinic

SEPTEMBER 8, 2022

In my auto airhead days, I would cross my fingers at every inspection, just praying the mechanic or service advisor told me I was all good and only needed to pay $65 for the job. Inspection fees are posted at official inspection stations; however, these fees do not include repairs to correct vehicle defects.

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Check Engine Light Emissions Testing Engineering Vehicle 130

Auto Service World

APRIL 25, 2025

Picture a technician diagnosing a tricky electrical issue: Rather than spending hours combing through service bulletins, an AI tool can instantly suggest the most probable fixes, complete with diagrams and torque specs. Its like having the worlds most knowledgeable master mechanic available on demand, minus the coffee breaks.

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Retail Troubleshooting Automotive Services Management 245

Shop Marketing Pros

MAY 21, 2025

How many service advisors do you have? What shop management software are you using? Brian is a Mercedes Benz Master Technician and has owned multiple shops and served as the Mechanical Division Director for ASA-NC.He’s a mechanic at heart who loves fixing things that are broken, which is why he loves marketing so much.

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Auto Repair Shop Auto Repair IT Service Advisor 130