Brake & Front End

JULY 24, 2025

As a key link between your shop productivity and customer care, service advisors play a vital role in recommending solutions that enhance vehicle performance and client satisfaction. Understanding how to communicate these benefits can differentiate your service offerings and foster customer trust.

Service Advisor 100

Service Advisor Electronics Vehicle Mechanic 100

Tomorrow's Technician

JULY 25, 2025

As a key link between your shop productivity and customer care, service advisors play a vital role in recommending solutions that enhance vehicle performance and client satisfaction. Understanding how to communicate these benefits can differentiate your service offerings and foster customer trust.

Service Advisor 100

Service Advisor Electronics Vehicle Mechanic 100

AutoSuccess

MAY 29, 2025

In management, we might excel at operations but shy away from developing our public speaking skills. Ive seen talented salespeople resist learning new technologies or management approaches because thats not how weve always done it. Managers skilled at operations practice creative problem-solving.

Service Advisor 40

Service Advisor Finance Management Automotive 40

Brake & Front End

MAY 13, 2025

The ShopOwner Mentorship Award Sponsored by NAPA will honor exceptional automotive shop owners, service advisors and technicians who are actively investing in the future of their profession by mentoring the next generation of automotive professionals. Meet our April candidates!

Apprenticeship 130

Apprenticeship ASE ASE Certification Automotive 130

Brake & Front End

JULY 18, 2025

Today’s scan tools rely on it for their technician assistance features, service information and databases, and many of them are designed to communicate with proprietary software applications, to share information and data with service advisors. I will say, at least in my opinion, every shop should.

Customer Service 100

Customer Service Engineering Check Engine Light Electronics 100

Shop Marketing Pros

MAY 21, 2025

How many service advisors do you have? What shop management software are you using? Brian is a Mercedes Benz Master Technician and has owned multiple shops and served as the Mechanical Division Director for ASA-NC.He’s a mechanic at heart who loves fixing things that are broken, which is why he loves marketing so much.

Auto Repair Shop 130

Auto Repair Shop Auto Repair IT Service Advisor 130

Automotive Training Centre

NOVEMBER 15, 2023

Service Advisors are like PR professionals in the automotive industry. Suppose you’re considering taking up a Service Advisor position right after your training. In that case, this blog post highlights five of the most common career challenges that service advisors face, plus expert tips on managing them.

Service Advisor 304

Service Advisor Management Automotive Technical 304

Automotive Training Centre

OCTOBER 12, 2023

Service Advisors are integral to auto dealerships, acting as the bridge between customers and Auto Technicians. They handle administrative tasks, log customer complaints, promote merchandise, and explain the services provided and their respective costs to clients.

Service Advisor 304

Service Advisor Consulting Auto Mechanic Training Education 304

Automotive Training Centre

DECEMBER 6, 2023

If you’re searching for a career path that combines both interests in a rewarding, secure position, look no further than the automotive service advisor role. Due to significant economic changes in recent years, you may wonder whether service advisor training is the right decision for you in 2024.

Service Advisor 304

Service Advisor Automotive Services Automotive Automotive Repair 304

Automotive Training Centre

SEPTEMBER 27, 2023

A service advisor acts as an intermediary between the client and the technicians. In a supervisory capacity, a service advisor oversees workflow, ensures quality service, and manages customer relations. As you have been advised to do in service advisor training , approach with sensitivity and finesse.

Service Advisor 297

Service Advisor Auto Mechanic Training Management Auto Repair 297

Automotive Training Centre

SEPTEMBER 26, 2023

If auto mechanics are the lifeblood of the automotive repair industry, service advisors are its beating heart. In addition to acting as the bridge between customers and the service team at auto repair shops, service advisors are responsible for many other tasks that, quite literally, can make or break the business.

Service Advisor 303

Service Advisor Auto Mechanic Training Software Auto Repair 303

Automotive Training Centre

MARCH 27, 2024

You’ve completed your service advisor training and are ready to embark on a rewarding career in the automotive industry. While service advisor training equips you for specific roles within the automotive industry, its transferable skills can lead you down unexpected paths.

Service Advisor 277

Service Advisor Auto Mechanic Training Customer Service Technical 277

Automotive Training Centre

DECEMBER 29, 2023

Service advisor roles are best for sociable car lovers with a penchant for customer service and consulting. It’s the perfect entry-level position for anyone who wants to develop a broad knowledge of various automotive services. Are you wondering how you can land your first service advisor job?

Service Advisor 269

Service Advisor Automotive Services Auto Mechanic Training Customer Service 269

Automotive Training Centre

MARCH 14, 2024

A career after service advisor training presents an intriguing intersection of customer service and technical expertise, particularly within the automotive industry. A service advisor acts as a bridge between the customer and the technical team, requiring excellent interpersonal skills and a solid technical foundation.

Service Advisor 263

Service Advisor Technical Auto Mechanic Training Customer Service 263

Automotive Training Centre

APRIL 11, 2024

After service advisor training , understanding customer rights and dispute resolution processes will be crucial during your career. This blog post introduces CAMVAP to students in service advisor training. As you’ll discover in service advisor training, CAMVAP helps resolve disputes.

Service Advisor 263

Service Advisor Automotive Services Auto Mechanic Training Manufacturing 263

Automotive Training Centre

FEBRUARY 23, 2024

The role of an automotive service advisor is pivotal within the automotive service industry. This professional acts as a bridge between customers and the technical team that services vehicles. In essence, service advisors ensure customer satisfaction while driving the business’s revenue through service and sales.

Service Advisor 228

Service Advisor Automotive Services Auto Mechanic Training Management 228

Automotive Training Centre

FEBRUARY 1, 2024

Transitioning from service advisor training at ATC to a role as a Warranty Administrator can be a rewarding career path. Their primary responsibility is to manage and oversee warranty claims and processes within an organization. As per service advisor training, a warranty administrator must possess organizational skills.

Service Advisor 249

Service Advisor Customer Service Auto Mechanic Training Automotive 249

CATI

NOVEMBER 16, 2023

The role of a service advisor is primarily customer-facing. With that said, service advisors in auto body shops or dealerships are also responsible for overseeing workflow in these businesses, meaning they’ll constantly interact with technicians, mechanics, and other employees in the workshop.

Service Advisor 110

Service Advisor Auto Body Shop Auto Repair Shop Management 110

CATI

OCTOBER 26, 2023

The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor. In this role, active listening is as critical as clear articulation.

Service Advisor 105

Service Advisor Automotive Technical Finance 105

Automotive Training Centre

JANUARY 23, 2024

Car Sales Manager: Steering Dealership Success with Auto Sales Training The automotive sales manager is the main driving force of any sales team. They are also responsible for managing the sales force, supervising sales operations, and establishing challenging yet doable goals and targets for sales.

Service Advisor 245

Service Advisor Finance Auto Mechanic Training Management 245

Auto Service World

SEPTEMBER 19, 2024

They gathered in Mississauga, Ontario, at the Hilton Garden Inn Toronto Airport West for the AARO Trade Show & Training Event to hear from industry leaders and get both business management and technical training. After lunch, Murray Voth from RPM Training talked about the management process shop owners need to undertake.

Technical 146

Technical Management Service Advisor Consulting 146

Solera

JUNE 25, 2024

Without a mechanic labor time guide, determining how much you’ll charge for individual automotive repairs can feel like a guessing game. Explore the value of a mechanic labor time guide and how to integrate this vital metric into your shop management strategy below. Why Use a Mechanic Labor Time Guide?

Mechanic 130

Mechanic Auto Repair Shop Service Advisor Auto Repair 130

Automotive Training Centre

OCTOBER 11, 2023

Understanding the Role of a Shop Helper A shop helper assists in the daily operations of an automotive repair shop or service center. Their diverse responsibilities range from keeping the workspace tidy, handling tools, and assisting technicians to customer service tasks such as greeting clients and managing appointments.

Automotive 297

Automotive Auto Mechanic Training Mechanic Service Advisor 297

CATI

OCTOBER 26, 2023

The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor. In this role, active listening is as critical as clear articulation.

Service Advisor 59

Service Advisor Automotive Technical Finance 59

Autoflow

DECEMBER 14, 2023

By now, most shops use shop management software to optimize workflows and processes. Mechanics find themselves better connected and updated to the front counter without making time-eating trips back and forth. Rather than getting rooted to a desktop, tablets allow mechanics to walk into a bay with technology in their hand.

Auto Repair 105

Auto Repair Mechanic Auto Repair Shop Software 105

Shop Marketing Pros

SEPTEMBER 6, 2023

The podcast interviews successful automotive aftermarket service professional entrepreneurs to discover their business success stories. The show also interviews technicians, shop managers, technicians, coaches, consultants, authors, and leaders from distribution and manufacturing. The #1 automotive mechanic podcast!

Auto Repair 247

Auto Repair Auto Repair Shop Automotive Mechanic 247

Auto Mechanic School Edu

JANUARY 22, 2018

Auto mechanics are no stranger to change. In the present day, it takes more than one mechanic to run an auto service and repair shop. General managers oversee service advisors, who rely on parts professionals to deliver products that mechanics use to conduct typical auto repair.

Electric Cars 40

Electric Cars Mechanic Electricity Car 40

Shop Marketing Pros

MARCH 23, 2025

It shows customers your location, business hours, services, and most importantly, your reviews. A well-managed profile builds trust to help potential customers consider contacting you. But when they do, your service advisor answers with zero enthusiasm, rushes through the conversation, or worsesounds annoyed that they even called.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Media Service Advisor 130

Brake & Front End

NOVEMBER 21, 2023

Many of the early systems used electro-mechanical ways to manage the distribution of power to the four wheels. Even if the driver turns off the stability control, the brakes will manage the rear axle, so it performs like a limited-slip differential. Many AWD systems came onto the market in the 1990s.

Hydraulics 130

Hydraulics Manufacturing Vehicle Trucking 130

Shop Marketing Pros

AUGUST 6, 2024

Go look at your service advisors and technicians and truly look at how they’re dressed and groomed. Kim and I just recorded a podcast with Michael Doherty , one of my service advisors from when we owned Peak Automotive, and it brought back a lot of memories. Walk out into your parking lot and look around.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Customer Service Service Advisor 130

Shop Marketing Pros

OCTOBER 27, 2023

Are you using your CRM and shop management software to its fullest? You have more techs, more service advisors, and more bills to pay. We manage many of our clients’ CRMs and any time they need some quick car count, we send out a slow-day text blast and email. The key word in that question is “involved.”

Auto Repair 235

Auto Repair Auto Repair Shop Car Media 235

Wrench

SEPTEMBER 4, 2022

Zach is a service advisor for Wrench. He is always willing to go above and beyond to get actual mechanic work secured for fleet jobs instead of just oil changes and diagnostics. Sam is a Service Advisor with Wrench. Denise is a manager at Lemon Squad. Alex is a service advisor on the Wrench team.

Service Advisor 40

Service Advisor Management Customer Service Oil Change 40

Tomorrow's Technician

JANUARY 29, 2024

Today’s scan tools rely on it for their technician assistance features, service information and databases, and many of them are designed to communicate with proprietary software applications, to share information and data with service advisors. I will say, at least in my opinion, every shop should.

Customer Service 130

Customer Service Engineering Check Engine Light Electronics 130

Institute for Automotive Business Excellence

APRIL 4, 2024

From learning the ins and outs of maintaining and servicing a variety of vehicles to managing the day-to-day operations of the shop, I developed a deep appreciation for the complexities of the automotive industry. Exploring the Mechanics of Parts Markup: Let's delve deeper into the mechanics of the parts matrix.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Management Service Advisor 52

Autoflow

JUNE 27, 2023

That means 10,000 to 12,000 square feet of well-managed space. Optimize Workflow Regardless of size, the sooner a service advisor can prepare an estimate, get parts and hand the job to a technician, the better. Is your service advisor walking back and forth to the bays for updates? First, consider your shop’s size.

Auto Repair Shop 40

Auto Repair Shop Auto Repair Service Advisor Software 40

AutoFix

JUNE 19, 2024

In this blog post, we will delve into the responsibilities of a service writer, explore how their expertise can enhance shop operations, and provide insights into how a competent service writer can elevate your business. Customer Service Orientation : A focus on customer satisfaction can make a significant difference.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Service Advisor Technical 52

Tomorrow's Technician

DECEMBER 18, 2023

Technicians, shop owners and service advisors are not Shakespeare. The mechanical nature of this switch requires adjustment as the parts wear. On the engine management side, the coil may need inputs from engine position, oil pressure and knock sensors. If something can be summed up in two words, we will do it.

Service Advisor 244

Service Advisor Engineering Electronics Mechanic 244