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The psychology behind auto service communication

Auto Service World

For service advisors struggling to discuss necessary repairs, she recommended first identifying the customer’s personality type. An analyst might appreciate technical details about wear and tear, while a promoter might respond better to recognition of their car maintenance efforts. The key, she emphasized, is intention.

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Thousands head to KC for training

Auto Service World

The Vision HiTech Training and Expo in the Kansas City area once again provided industry pros with the latest training, from management to technical. Service advisors had the chance to take classes on topics like customer service and selling strategies.

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From the Magazine: The missing link

Auto Service World

A significant part of this support has traditionally been offering technical training for technicians. However, while the importance of training technicians is well understood, one crucial area of training often gets overlooked: Service advisors. Why train service advisors?

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Why your inspections need to be easy to read

Auto Service World

All too often, a shop will write up a repair order filled with technical jargon that only someone with expert knowledge of vehicle repair will understand. The service advisor then needs to transfer that information in the same appropriate manner to the customer. They have no idea what a MAF is.

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Customer Service Skills Every AST Needs

Automotive Training Centre

When most people think of an Automotive Service Technician (AST), they picture someone working under the hood of a car. But technical know-how is only half the job. Exceptional customer service skills are just as important. Here’s a breakdown of the essential customer service traits that every AST should master.

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The Evolution of Engine Diagnostics Tools: A Guide for Auto Mechanic School Students

Automotive Training Centre

This shift marked the beginning of a more technical, electronics-driven era of automotive training. Todays technicians rely on sophisticated technology to diagnose problems quickly and accurately, an essential skill for anyone completing their auto mechanic training. It also helps you prepare for the future of the automotive industry.

Mechanic 153
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Isn’t It Time We Rethink What a Master Level Technician Is?

AutoShopOwner

That meant that I was expected to repair or service nearly anything that rolled into my work bay. The training, technical information, and equipment that is required today to be an all-around master-level technician is too overwhelming. Isn’t It Time We Rethink What a Master Level Technician Is? That was back then.