Hospitality IT Service Advisor 
Shop Marketing Pros
JUNE 14, 2023
*Obsessive Customer Service (00:13:25)* Kieran talks about the importance of obsessive customer service and recommends the book “Unreasonable Hospitality” for auto repair shop owners. The hosts compare it to the Ritz Carlton and Chick-fil-A.
AutoSuccess
APRIL 30, 2025
Salespeople, service advisors and F&I managers need more than product knowledge or sales tactics to succeed, they must possess emotional intelligence. Industries including technology, healthcare and hospitality are experiencing similar shifts. On paper, they’re a sure-fire winner.
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Shop Marketing Pros
MAY 22, 2024
How easy, or hard, is it for your team to find answers, get information, and knowledge on a tool, a service, or piece of equipment at your shop? Why does your technician or service advisor wake up and go to work? Company culture can be described as a shared belief system by all members of your team. They drive everything!
Shop Marketing Pros
MAY 22, 2024
How easy, or hard, is it for your team to find answers, get information, and knowledge on a tool, a service, or piece of equipment at your shop? Why does your technician or service advisor wake up and go to work? Company culture can be described as a shared belief system by all members of your team. They drive everything!
AutoSuccess
DECEMBER 1, 2023
I want to take their product — along with my employees, technology and my expectations of what hospitality is — to deliver our promise to our customers,” he says. This hospitality works best where critical partners see themselves as hospitality consignors themselves. Who keeps this romance alive? Exceptional support is rare.
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