AutoSuccess
APRIL 30, 2025
Salespeople, service advisors and F&I managers need more than product knowledge or sales tactics to succeed, they must possess emotional intelligence. Industries including technology, healthcare and hospitality are experiencing similar shifts. This isn’t just an auto retail phenomenon.
Shop Marketing Pros
JUNE 14, 2023
Obsessive Customer Service (00:13:25)* Kieran talks about the importance of obsessive customer service and recommends the book “Unreasonable Hospitality” for auto repair shop owners. Jasmine: AI Assistant for Auto Repair (00:19:19)* Introduces Jasmine, an AI assistant built and trained on auto repair data.
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Shop Marketing Pros
MAY 22, 2024
Why does your technician or service advisor wake up and go to work? These beliefs include the values, attitudes, standards, purposes, and behaviors. It is how you work together – for the team and the clients. I must point out that the word culture begins with the word cult. Their cause, their belief, their purpose.
Shop Marketing Pros
MAY 22, 2024
Why does your technician or service advisor wake up and go to work? These beliefs include the values, attitudes, standards, purposes, and behaviors. It is how you work together – for the team and the clients. I must point out that the word culture begins with the word cult. Their cause, their belief, their purpose.
AutoSuccess
DECEMBER 1, 2023
I want to take their product — along with my employees, technology and my expectations of what hospitality is — to deliver our promise to our customers,” he says. This hospitality works best where critical partners see themselves as hospitality consignors themselves.
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