CATI

APRIL 17, 2025

Strong delegation is especially important in roles like lead technician, shop supervisor, or service advisor. Many modern shops use management software to schedule jobs, assign tasks, and track performance. Delegation also boosts morale; when everyone feels trusted and empowered, the team performs better.

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Mechanic Automotive Service Advisor Management 97

AutoFix

FEBRUARY 13, 2025

For auto repair shop owners, mastering automotive customer service isnt just about answering questionsits about educating customers, setting realistic expectations, and making them feel valued. They research online, read reviews, and expect clear communication from service advisors.

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Service Advisor Auto Repair Auto Repair Shop Customer Service 52

Tire Review Magazine

MARCH 9, 2025

In early 2025, the company will release three more topics: Engine Operation, Electrical Foundations, and Service Advisor: Starter Systems. It will also include ADAS Static Calibration, Engine Diagnosis, and ADAS for Service Advisors. We pride ourselves on listening to our clients and working to deliver what they need.

Automotive 52

Automotive Service Advisor Auto Repair Automobile 52

CATI

OCTOBER 26, 2023

The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor. In this role, active listening is as critical as clear articulation.

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Service Advisor Automotive Technical Finance 59

Brake & Front End

MAY 13, 2025

The ShopOwner Mentorship Award Sponsored by NAPA will honor exceptional automotive shop owners, service advisors and technicians who are actively investing in the future of their profession by mentoring the next generation of automotive professionals. Meet our April candidates!

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Apprenticeship ASE ASE Certification Automotive 130

Automotive Management Network

NOVEMBER 30, 2020

One of the ways to do this is for shops to focus on customer education. Do your service advisors take time to explain repairs or the necessity of repairs? The Role of the Service Advisor in Customer Education Customer education is primarily the role of your shop’s service advisors.

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Education Service Advisor Auto Repair Shop Management 52

AutoSuccess

JULY 3, 2025

They need a full-service partner — someone who can set up network configurations, provide pre-installation education and ensure everything runs smoothly from day one. Department-specific training ensures everyone — from service advisors to F&I managers to cashiers — knows how to use the system confidently.

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Service Advisor Management Education Vehicle 52

Automotive Management Network

DECEMBER 17, 2020

In our last blog we talked about the importance of customer education. A majority of customer education is the responsibility of the service advisors in your shop. You can help your service advisors do their job, however, by using signage to educate your customers while they are waiting for service.

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Education Service Advisor Digital Media Entertainment 52

AutoFix

MARCH 19, 2025

In the auto repair industry, customer service is just as important as technical expertise. One of the biggest challenges shop owners and service advisors face is handling difficult conversationsespecially when customers express frustration or assign blame for vehicle issues. ” Key Strategy: Educate, dont argue.

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Service Advisor Auto Repair Shop Auto Repair Customer Service 52

Tire Review Magazine

MARCH 12, 2025

Nick Fox, regional manager for Gills Point S Tire and Auto Service , serving Montana, Idaho, and Utah, was born into the automotive industry. They ultimately drew Fox back in, inspiring him to lead a life of service to others. It was a natural transition to the sales counter and a service advisor position.

Master Mechanic 59

Master Mechanic Service Advisor Management Education 59

AutoSuccess

FEBRUARY 28, 2024

The National Automobile Dealers Association (NADA) and American Truck Dealers (ATD) stand at the forefront, offering an impressive array of educational avenues tailored to empower individuals and transform businesses within the industry. We bring the best of NADA and ATD education right to your dealership.

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Education Retail Service Advisor Automotive 52

CATI

APRIL 10, 2025

Additionally, the industry offers opportunities for ongoing education and certifications, which can lead to higher salaries and advanced roles over time. Many graduates of auto mechanic school go on to build fulfilling, long-term careers in various sectors of the industry.

Mechanic 63

Mechanic Technical Automotive Diagnostic Testing 63

AutoSuccess

MAY 29, 2025

In management, we might excel at operations but shy away from developing our public speaking skills. The Closed Mind Trap A closed mind is impossible to educate. Ive seen talented salespeople resist learning new technologies or management approaches because thats not how weve always done it.

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Service Advisor Finance Management Automotive 40

AutoSuccess

MAY 15, 2025

Surcharging requires deep understanding of federal, state and card brand compliance, along with dealership-specific needs across departments like sales, service, parts and F&I. Laura Sherman and Amberly Allen of Dealer Merchant Services Compliance: The Right Way Surcharging isnt illegal but it is heavily regulated, Allen warns.

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Management Service Advisor Banking Education 52

AutoSuccess

JUNE 10, 2024

Robert Brooks, senior fixed operations product manager at Ally Financial, is helping lead the charge to help dealers retain customers and keep them coming back for service and repairs. He sees several prevailing challenges that hinder customer retention in dealership services. Advisors are in the people business.”

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Service Advisor Consulting Management Education 52

Shop Marketing Pros

SEPTEMBER 6, 2023

The podcast interviews successful automotive aftermarket service professional entrepreneurs to discover their business success stories. The show also interviews technicians, shop managers, technicians, coaches, consultants, authors, and leaders from distribution and manufacturing. This isn’t just another interview podcast.

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Auto Repair Auto Repair Shop Automotive Mechanic 246

Shop Marketing Pros

JULY 7, 2023

Is your team great at providing transparent pricing information and educating customers about their vehicles? Start by informing your managers, service advisors, and technicians about the process. Do you have a clean, well-organized facility with a welcoming waiting room with all the creature comforts?

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Auto Repair Shop Auto Repair Diagnostic Testing Service Advisor 130

AutoSuccess

JULY 25, 2024

Service advisors are trained to conduct thorough interviews to investigate and confirm customer concerns, fostering an atmosphere of trust and communication. This approach helps accurately identify the customer’s needs and positions the service advisors as caring professionals, enhancing customer satisfaction and loyalty.

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Service Advisor Customer Service Management Education 40

Arizona Automotive Institute

JANUARY 3, 2023

This is also a great field to advance to higher paying roles such as a service manager or automotive instructor. How to Become an Automotive Technician Education is a vital part of becoming an automotive technician. This is why a strong educational foundation is crucial to advancing in this field.

Automotive Technician 52

Automotive Technician Automotive Education Apprenticeship 52

Arizona Automotive Institute

JANUARY 3, 2023

This is also a great field to advance to higher paying roles such as a service manager or automotive instructor. How to Become an Automotive Technician Education is a vital part of becoming an automotive technician. This is why a strong educational foundation is crucial to advancing in this field.

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Automotive Technician Automotive Education Apprenticeship 52

Automotive Management Network

JANUARY 18, 2021

A good telephone system : Is easily manageable by the office staff and simple for all staff to use. Integrates with shop management software so that service advisors can see customer profiles and lead sources based on the caller ID. Connects seamlessly with multiple locations.

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Auto Repair Shop Auto Repair Management Service Advisor 52

Institute for Automotive Business Excellence

AUGUST 25, 2021

The list also includes unnecessary miscommunication eating up valuable tech and SA time, parts delays, ordering the wrong parts too often, inadequate estimating processes for both the technicians and the service advisors, lack of the correct education and tools, and more.

Service Advisor 52

Service Advisor Management Consulting Education 52

AutoSuccess

AUGUST 9, 2024

While the F&I office is responsible for managing the financing and insurance aspect of a vehicle purchase, each department touches F&I, including sales and fixed ops, and it’s important that all employees understand their F&I roles and responsibilities.

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Insurance Service Advisor Finance Consulting 52

Autoflow

MAY 8, 2023

Auto shops can grow while managing the extra stress, risk of human error and keeping that personal touch with customers. As a result, service advisors can quickly get updates and share them with clients. They can recommend additional services and explain them with photo evidence to justify the work.

Auto Repair 52

Auto Repair Auto Repair Shop Software Service Advisor 52

Institute for Automotive Business Excellence

APRIL 4, 2024

From learning the ins and outs of maintaining and servicing a variety of vehicles to managing the day-to-day operations of the shop, I developed a deep appreciation for the complexities of the automotive industry. These mark-ups usually fall within the range of 30%-40% parts margin where we aim for 58%.

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Auto Repair Shop Auto Repair Management Service Advisor 52

AutoFix

JUNE 19, 2024

In this blog post, we will delve into the responsibilities of a service writer, explore how their expertise can enhance shop operations, and provide insights into how a competent service writer can elevate your business. Customer Service Orientation : A focus on customer satisfaction can make a significant difference.

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Auto Repair Shop Auto Repair Service Advisor Technical 52

Shop Marketing Pros

JUNE 25, 2025

You’ll hear why turning off your ads when things get tough might be the worst move, how Local Services Ads (LSA) are stepping in to fill the gap, and why online scheduling isn’t just convenient, it’s essential. Introduction to Local Service Ads (LSA) (00:32:26) Overview of LSA, its benefits, and how it’s helping clients stretch their budgets.

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Auto Repair Auto Repair Shop Service Advisor Troubleshooting 130

Shop Marketing Pros

JUNE 9, 2023

Watch a 6 min demo video Schedule a discovery call menu The Biggest Mistakes Being Made in Your Auto Repair Shop Marketing Automotive Management , Leadership , Marketing Introduction We’re coming up on June, and I was tasked with writing this article. WIS and TIS get replaced with Quickbooks and a shop management system.

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Auto Repair Shop Auto Repair Management Education 130

Auto Service World

APRIL 25, 2025

On the backend, AI can optimize inventory management, predicting demand for specific parts based on historical trends, seasonality and even local weather forecasts. Generative AI can keep customers engaged with timely, personalized reminders, service promotions and educational content tailored to their vehicles history.

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Retail Troubleshooting Automotive Services Management 245

Tire Review Magazine

MARCH 9, 2025

In early 2025, the company will release three more topics: Engine Operation, Electrical Foundations, and Service Advisor: Starter Systems. It will also include ADAS Static Calibration, Engine Diagnosis, and ADAS for Service Advisors. We pride ourselves on listening to our clients and working to deliver what they need.

Automotive 52

Automotive Service Advisor Auto Repair Automobile 52