AutoSuccess

MARCH 14, 2025

Since adopting Dealerlogix and under Giron’s leadership, the service advisor team has doubled from five to ten members over nearly five years. This visual documentation has dramatically reduced lot damage costs from approximately $10,000 monthly to about $7,000 annually.

Service Advisor 52

Service Advisor Vehicle IT 52

Institute for Automotive Business Excellence

FEBRUARY 26, 2025

Due to the complexity of modern vehicles and the varying costs of skilled labor, todays shops need multiple labor rates based on the type of work, vehicle type, and vehicle age. Example Labor Rates: Regular labor rate for Asian and American vehicles less than 12 years old - $159.00 hours at $159.00 hours at $159.00

Service Advisor 52

Service Advisor Oil Change Vehicle Electricity 52

Solera

JUNE 25, 2024

These reference materials factor in the nature of the job, the vehicle’s age, make, and model, the average automotive technician’s skill level, and the desired timeframe as expressed by the customer. As new vehicles arrive on the market and in service lanes, labor time guides update to reflect servicing the latest technology.

Mechanic 130

Mechanic Auto Repair Shop Service Advisor Auto Repair 130

AutoSuccess

MAY 21, 2025

Customers appreciate timely updates and clear explanations regarding their vehicles status. To enhance communication: Proactive Updates: Implement a system for providing regular status updates via phone, text or email, keeping customers informed throughout the service process.

Service Advisor 40

Service Advisor Utilities Automotive Services Customer Service 40

Brake & Front End

AUGUST 26, 2024

These devices can capture hours of video and audio that can document a crash or an act of vandalism. But, a dash cam can also be used to capture a technician working on or test driving a vehicle. It is embarrassing in some cases how it captures a technician abusing a customer’s vehicle. Is it Legal?

Service Advisor 130

Service Advisor Technical Vehicle Mechanic 130

Brake & Front End

APRIL 25, 2024

What stops technicians and service advisors from performing more alignments? Today’s vehicles do not share many of the same designs, alignment procedures or adjustment methods. The alignment checks measure the angles of a vehicle, and that is it. How the tire wears can tell you much about the vehicle and customer.

Service Advisor 130

Service Advisor Vehicle Electronics Software 130

AutoFix

AUGUST 6, 2024

Service Advisors: Selling With Their Own Wallet One critical aspect of running a successful auto repair shop is ensuring that your service advisors are not selling with their wallets. Service advisors must understand that each customer has different financial situations and priorities.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Service Advisor Oil Change 52

Tomorrow's Technician

JANUARY 29, 2024

That may be easier said than done, because it takes a lot of time to understand both the scan tool and how well it interacts with the vehicles you’re working on, but there are a few factors that can help you dive a little deeper into the functions at your fingertips. Don’t let them be just an expensive code reader.

Engineering 130

Engineering Customer Service Check Engine Light Electronics 130

AutoSuccess

SEPTEMBER 19, 2024

Put simply, you’re looking for alignment and tread depth measurements, but not too little; and photographic documentation, but not too much. What’s more, a vehicle with new or lightly used tires can still be out of alignment. Every vehicle has issues, including those just off the factory lot. What are you looking to achieve?:

Service Advisor 52

Service Advisor Vehicle Technical IT 52

Autoflow

MAY 8, 2023

Digital vehicle inspections take the old paper checklist and modernizes it. They also record a list of suggested repairs for the future, creating an easily accessible digital record for each vehicle. As a result, service advisors can quickly get updates and share them with clients. What is digital inspection software?

Auto Repair 52

Auto Repair Auto Repair Shop Software Service Advisor 52

AutoFix

JUNE 19, 2024

In this blog post, we will delve into the responsibilities of a service writer, explore how their expertise can enhance shop operations, and provide insights into how a competent service writer can elevate your business. Explaining repair and maintenance services in a way that is easy for customers to understand.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Service Advisor Technical 52

Alex's Autohaus

MARCH 16, 2023

While the N20 never made it to a Mini vehicle, the new B48 retains most of the main features of the N20, touting a twin-scroll supercharger, double VANOS variable valve timing, Valvetronic variable valve lift, and direct injection, making it worthy of note when looking at the B48. This can cause issues when testing for emissions.

Engineering 52

Engineering Emissions Testing Service Advisor Preventative Maintenance 52

AutoSuccess

JANUARY 4, 2024

Today’s service directors and managers know that today’s customers expect a high level of service when they choose to take their vehicle to the dealership. The Inspection Lane Solution What he found was the Coats automatic, touchless vehicle inspection system.

Service Advisor 98

Service Advisor Management Vehicle Service Tech 98