Remove Customer Service Remove Service Advisor Remove Trucking
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Five Proven Tips to Improve Your Bottom Line

AutoShopOwner

Are there bottlenecks in the service advisor process? Are your service advisors properly trained in the art of sales, and in delivering exceptional customer service? Your service advisor wants to sell exhaust manifolds on a Chevy pickup truck. Let me give you an example. hours per side.

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Customer satisfaction with EV service lags behind gas vehicles, J.D. Power study finds

Auto Remarketing

Dealership service department customer satisfaction was strong in 2024 though a bit less so for owners of electric and plug-in hybrid vehicles. The study found dealerships greeted customers immediately on arrival just half the time, less than any of the other KPIs. Powers 2025 U.S.

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How To Answer Customer Ride Control Questions

Brake & Front End

If you just sell them shocks and struts, you are asking the customer to exchange money for a parts and service. Advising and educating a customer about the condition of their car or truck is easy. Drivers Dont Know! Years ago, shocks were some of the most commonly replaced components.

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Leading Through Service: Nick Fox of Gills Point S Shares His Tire Industry Story

Tire Review Magazine

His father initially worked at a Husky truck stop, doing over-the-road jobs. It was a natural transition to the sales counter and a service advisor position. What he loved most about the job was helping employees and customers figure out and solve their issues. I was literally born in the industry, Fox says.

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How To Make Your Brand Stand Out From Your Competitors

Shop Marketing Pros

They do quality work” “They give great customer service” “Pricing was better than the dealership” “Communication was top-notch” “They fully addressed the issues that needed to be addressed” “Professional, knowledgeable, courteous, and most importantly HONEST” “Wow! Shop owners won’t get hung up on customer service or quality.

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AWD and ABS Services

Brake & Front End

Unlike 4×4 truck systems of the day, these systems were always engaged. If the car or truck is accelerating hard from a stop, the system will apply the brakes independently to prevent slipping. Many AWD systems came onto the market in the 1990s. These components were prone to failure and are expensive to manufacture.

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Service Satisfaction Improves but Appointment Wait Times Continue to Grow, J.D. Power Finds  

AutoSuccess

While customer satisfaction with the dealer service experience has rebounded this year, dealers continue to grapple with parts and labor shortages that are fueling longer wait times for appointments, according to the J.D. Customer Service Index (CSI) Study, released recently. Power 2024 U.S. The 2024 U.S.