Customer Service Oil Change Presentation 
Brake & Front End
JANUARY 9, 2025
If you just sell them shocks and struts, you are asking the customer to exchange money for a parts and service. Advising and educating a customer about the condition of their car or truck is easy. Presenting your customer with inspection results and benefits of replacement will sell the job without even asking for the sale.
AutoSuccess
AUGUST 15, 2024
Inventory is piling up on dealer lots, and with consumer sentiment down, that doesn’t appear to be changing anytime soon. This harsh reality demands a strategic shift for dealerships — doubling down on service. While the car-buying market presents challenges, the service department offers a beacon of hope.
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Tire Review Magazine
DECEMBER 11, 2024
Doing the bare minimum is not in its DNA instead, the business is simply built differently, and has formed a foundation from its four core values that seep into every aspect of its business from its marketing approach, commitment to customer service, community involvement and technician training initiatives.
AutoFix
AUGUST 6, 2024
While challenges are present, they also bring opportunities to fine-tune operations and provide exceptional service to stand out in a competitive market. This means they should refrain from projecting their financial limitations onto customers. Include technician write-ups, wrap-around services, and mileage-based maintenance.
Autoflow
NOVEMBER 16, 2023
Finally, make sure every staff member understands the value of exceptional customer service in generating referrals. Simple acts like explaining why they need certain regular services creates impressions that last. Create great headlines – You could go with a boring “We do oil changes.”
Institute for Automotive Business Excellence
APRIL 15, 2020
That’s a value to your customers because it means you’ll likely catch problems before they occur. Is your staff consistently going above and beyond with each service offered? Customer service is huge when it comes to value – your clients don’t want to be just a number to your store, they want to feel like they are a top priority.
Tire Review Magazine
OCTOBER 4, 2023
Black’s works with social workers who know of families in need that may need some automotive repair, oil changes, etc. The company regularly presents car care clinics to students on basic maintenance skills, such as checking the oil, checking tire pressure and identifying tire size and pressures for vehicles.
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