Tomorrow's Technician

DECEMBER 8, 2023

“Ford Pro and Xcel Energy are pioneering a whole new way to scale EV charging infrastructure,” said Amanda Rome, executive vice president, group president, utilities & chief customer officer at Xcel Energy. Ford Pro will provide Ford Pro Charging equipment and post-installation customer service and support.

Software 130

Software Utilities Electric Vehicles Customer Service 130

Tire Review Magazine

JANUARY 7, 2025

Ads in the Tire Review 1995 issue were all about showcasing bold, text-heavy designs and tire manufacturer-dealer partnerships. We also encounter a fair share of customer service and market trend articles, demonstrating how much of the 1995 business advice still applies.

Customer Service 52

Customer Service Software Manufacturing Vehicle 52

AutoSuccess

SEPTEMBER 3, 2024

The PDI process ensures new vehicles meet manufacturer standards before delivery. A streamlined PDI process enhances customer satisfaction and accelerates inventory turnover, both of which are critical in a high-pressure market. Modern software solutions can transform the PDI process, making it more efficient and effective.

Car 93

Car Software Finance Management 93

Brake & Front End

DECEMBER 4, 2023

Some manufacturers say a vehicle drift over one lane in five seconds at 60 mph qualifies for a warranty claim. Other manufacturers have weights that mount to the steering wheel. The software automatically resets itself to compensate for changing road conditions or the vehicle turning on curves.

Software 130

Software Vehicle Electricity Manufacturing 130

AutoSuccess

AUGUST 12, 2024

The Reynolds and Reynolds Company recently announced the acquisition of TSD Mobility Solutions, a leader in fleet management software and services. TSD designs and develops fleet mobility solutions for dealerships, manufacturers, public automotive groups and rental car companies worldwide.

Management 52

Management Software Customer Service Manufacturing 52

Tire Review Magazine

DECEMBER 8, 2023

A coalition of TPMS manufacturers, including ATEQ , Bartec , Continental and Schrader , along with the Tire Industry Association (TIA), came together at the 2023 AAPEX and SEMA Shows to encourage technicians to get in the habit of updating their TPMS tool software. The launch of the “Don’t Wait…Update!”

Software 52

Software Technical Manufacturing Customer Service 52

Tomorrow's Technician

JANUARY 29, 2024

Today’s scan tools rely on it for their technician assistance features, service information and databases, and many of them are designed to communicate with proprietary software applications, to share information and data with service advisors. It’s excellent customer service. Most monitors are pass or fail.

Customer Service 130

Customer Service Engineering Check Engine Light Electronics 130

Tire Review Magazine

JANUARY 7, 2025

Ads in the Tire Review 1995 issue were all about showcasing bold, text-heavy designs and tire manufacturer-dealer partnerships. We also encounter a fair share of customer service and market trend articles, demonstrating how much of the 1995 business advice still applies.

Customer Service 52

Customer Service Software Manufacturing Vehicle 52

Tire Review Magazine

MAY 7, 2024

The Tekmetric Tire Suite integrates tire management tasks within the Tekmetric software, the company said. “This development not only broadens our influence but also underscores our dedication to enhancing the efficiency and service quality of our clients’ businesses.”

Management 52

Management Auto Repair Software Electronics 52

Tire Review Magazine

MAY 7, 2024

The Tekmetric Tire Suite integrates tire management tasks within the Tekmetric software, the company said. “This development not only broadens our influence but also underscores our dedication to enhancing the efficiency and service quality of our clients’ businesses.”

Management 52

Management Auto Repair Software Electronics 52

Autoflow

SEPTEMBER 13, 2023

So, how do you stand out from the crowd and keep customers back? At Autoflow, we follow all these trends and have adapted our digital vehicle inspections (DVI) to match customers’ expectations. Our software solution works with your auto shop’s workflows to meet customers’ needs – and surpass them by a mile.

Automotive 98

Automotive Auto Repair Shop Auto Repair Software 98

Arizona Automotive Institute

JULY 11, 2025

As HVAC systems become more advanced and integrated with digital controls, technicians must be comfortable using computers and specialized software to diagnose, repair, and maintain HVAC systems. Many HVAC companies use software for scheduling service calls, tracking maintenance procedures, and communicating with clients.

Technical 52

Technical Troubleshooting Air Conditioning Customer Service 52

Autoflow

NOVEMBER 3, 2023

9 Strategies to Ensure Quality Control #1: Tap into a Software like Autoflow You don’t have to reinvent the wheel to get your shop in ship shape. First, develop a structured training program that covers safety protocols, customer service and technical skills. Now, no one has any excuses to fall short.

Auto Repair Shop 105

Auto Repair Shop Auto Repair Oil Change Automotive Repair 105

Brake & Front End

FEBRUARY 22, 2024

These numbers indicate it is a proprietary code that is typically unique to the manufacturer and the CVT transmission. To decipher these codes, you will need service information or a scan tool with the correct software to interpret the name of the code. Some codes might have letters in the third or fourth position.

Hydraulics 130

Hydraulics Engineering Vehicle Customer Service 130

Brake & Front End

SEPTEMBER 12, 2024

But, some manufacturers specify the use of a drum diameter gauge to set the proper gap between the drum and shoe. If you are doing a brake job on a vehicle with an electronic parking brake, you might need a scan tool with the proper software for the parking brake system, or a dedicated tool to reposition the cable retractor or the calipers.

Electronics 100

Electronics Mechanic Vehicle Hydraulics 100

AutoSuccess

OCTOBER 17, 2023

Any large group of dealers that is looking to maintain and expand their market share and brand visibility should also look to effective SEO strategies to achieve their goals and attract more customers. Proper use of AI in chats should result in better customer service and enhance the overall shopping experience on your website.

IT 98

IT Management Retail Customer Service 98

Mechanics Direct

JUNE 5, 2023

Malfunctions in the ETCS, such as sensor or software failures , can lead to unintended acceleration. While not directly linked to manufacturing or design flaws , driver error can still play a role in forced acceleration issues. Other factors, such as mechanical failures , can also contribute to the issue.

Mechanic 52

Mechanic Electronics Engineering Vehicle 52

Tire Review Magazine

FEBRUARY 7, 2024

Wallick also told the audience to embrace excellence in all things, meaning to aim higher than average or mediocre in everything, from store cleanliness to customer service. “To level up your business, you’ll need to persist through the resistance that is inevitable in any kind of change,” he said.

Management 59

Management Finance Manufacturing Consulting 59

The Mechanic Doctor

JUNE 27, 2023

It serves as a crucial link in the supply chain, facilitating the movement of goods from manufacturers to distributors, retailers, and ultimately, to the hands of consumers. Invest in fleet management software that allows you to track maintenance schedules, monitor fuel consumption, and assess driver performance.

Trucking 52

Trucking Insurance Finance Transportation 52

Driver's Edge

SEPTEMBER 18, 2023

When researching potential options, make sure to ask about their credentials, such as Automotive Service Excellence (ASE) certifications or manufacturer-specific training. They should also have access to the necessary diagnostic tools and software to troubleshoot and fix any issues.

Mechanic 52

Mechanic ASE Customer Service Vehicle 52