Auto Service World
JANUARY 28, 2025
A rushed or unclear inspection report can leave customers confused about what repairs are necessary. A brief note like Replace pads/rotors might make sense to a technician, but it doesnt resonate with the average customer. This article originally appeared in the December 2024 issue of CARS magazine.
Auto Service World
NOVEMBER 16, 2023
A field test found that our advisors seem off-put by customers. We need to change that The post <span style=color:#ff0000>From the Magazine:</span> Unraveling the customer service paradox appeared first on Auto Service World.
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Auto Service World
MAY 8, 2025
Your body is your greatest tool Unlike employees who are able to clock in and out, shop owners often work long hours, handling everything from car repairs to customer service. Heres why prioritizing your well-being is essential for running a successful business. Before you fix another car, take a moment to check in with yourself.
Auto Service World
NOVEMBER 12, 2024
We surveyed professionals to understand their views on technology, customer behaviour, and what they need to thrive in their careers Auto repair technicians and service advisors are the lifeblood of the automotive service industry. As the technological and customer service landscape evolves, so too do their roles.
Auto Service World
APRIL 23, 2025
Great leaders understand how to motivate people and they understand customer service. So you look after your customers, you look after your business and youll have a great business. Kuczynski believes that great leaders understand how to motivate people and prioritize customer service.
Auto Service World
NOVEMBER 21, 2024
When employees feel supported and engaged in their work environment, they are more likely to deliver exceptional customer service, which directly impacts the success of the business. It’s a simple equation: happy, motivated staff lead to satisfied customers, which drives business growth and customer loyalty.
Auto Service World
OCTOBER 16, 2024
This commitment to continuous learning became part of our culture and enhanced our business execution and customer service. On a more practical level, we invested heavily in staff training to ensure that our team was up to date on new products, supplier training refreshers, and operational processes.
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