Auto Service World

APRIL 23, 2025

This early passion took him to a technical vocational high school and an apprenticeship, which led to Kuczynski becoming a licensed heavy equipment mechanic. Great leaders understand how to motivate people and they understand customer service. Customer satisfaction should be at the heart of everything you do, he said.

Customer Service 206

Customer Service Automotive Vehicle Management 206

Automotive Training Centre

FEBRUARY 21, 2024

A mechanic’s day might involve a variety of tasks, such as inspecting brake systems, performing oil changes, diagnosing electrical issues, and providing customer service. They also collaborate with a variety of automotive professionals in dealerships, repair shops, or through their independent mobile services.

Mechanic 257

Mechanic Automotive Auto Mechanic Training Apprenticeship 257

Automotive Training Centre

JUNE 4, 2024

This role requires technical expertise, leadership skills, and business acumen. From managing a team of skilled mechanics and ensuring top-notch customer service to handling inventory, ordering parts, and maintaining shop equipment, a shop manager’s responsibilities are diverse and dynamic.

Auto Mechanic Training 298

Auto Mechanic Training Mechanic Management Technical 298

Automotive Training Centre

AUGUST 28, 2024

This role combines your technical expertise with customer service and sales skills, making it a dynamic and engaging career path. Automotive Detailing Trainer or Educator If you are passionate about teaching and mentoring others, consider a career as an automotive detailing trainer or educator.

Vocational School 264

Vocational School Education Automotive Customer Service 264

Automotive Training Centre

SEPTEMBER 22, 2023

Engage in Continuous Education and Training The automotive industry, particularly the hybrid and EV sectors, is in a transformative era characterized by rapid technological evolutions. Prioritize Safety and Customer Service Safety takes center stage with the emergence of high-voltage systems in electric vehicles.

Electric Vehicles 264

Electric Vehicles Mechanic Electricity Vehicle 264

Automotive Training Centre

MAY 3, 2024

This technology is being harnessed in the automotive sector to revolutionize everything from vehicle design and manufacturing to customer service and marketing strategies. AI chatbots, for instance, can handle customer inquiries, schedule appointments, and provide customized maintenance tips.

Retail 261

Retail Automotive Customer Service Auto Mechanic Training 261

Automotive Training Centre

APRIL 19, 2024

The responsibilities of a Fixed Operations Manager include managing service operations to ensure high-quality maintenance and repair services, overseeing the inventory and sale of auto parts and accessories, enhancing customer service, monitoring budgets, and leading the team to achieve departmental goals.

Management 264

Management Auto Mechanic Training Automotive Automotive Services 264

Automotive Training Centre

JULY 6, 2023

It is a blend of technical expertise, creativity, and an unwavering commitment to excellence. Technical Expertise and Skills Attention to detail is a vital quality of a proficient car detailer. Technical proficiency is another crucial aspect of their skillset. Auto detailing is the art of achieving just that.

Technical 246

Technical IT Auto Mechanic Training Automotive 246

Automotive Training Centre

DECEMBER 15, 2023

While formal education is not strictly required, attending a vocational school and going through professional auto detailing training provides a solid foundation. In addition to technical skills, it’s crucial to stay updated with the latest industry trends. Lastly, continual learning and adaptation are essential.

Vocational School 261

Vocational School Auto Mechanic Training Education Customer Service 261

Tomorrow's Technician

JUNE 17, 2025

What I can do is offer you some insight into what companies today are doing and what it will take to enter the market from a technical perspective. Know Your Customer No matter what the business you’re in, if you’re looking to start a company, you need to know your customer.

Electronics 130

Electronics Vehicle Education Customer Service 130

Automotive Training Centre

OCTOBER 9, 2024

In ATC’s Auto Body Estimating Training , the Introduction to the Automotive Industry and Employment Skills module prepares explicitly you to explain technical details to customers clearly and professionally. When customers ask about minor vehicle damage, your estimating skills come into play.

Automotive 261

Automotive Vehicle Insurance Management 261

Tomorrow's Technician

JUNE 12, 2025

” Explain the “What” and “Why” Simply Don’t try to impress them with technical jargon. Be confident when asking for the business: Can we go ahead and include that in your service today? Use clear, concise language to explain the cabin air filter’s purpose.

Service Advisor 130

Service Advisor Education Technical Preventative Maintenance 130

Tire Review Magazine

MARCH 8, 2024

So, why would anybody pick Roger’s Tire Service over any other Ag dealer, tire dealer or shop in the Richwood area? Roger says it’s because the competition can’t beat his customer service or his relationship with people in the community. Our customer service is just unmatched by anybody else,” he says. “We

Customer Service 105

Customer Service Trucking Vehicle IT 105

Automotive Training Centre

APRIL 25, 2024

Technical Knowledge: A deep understanding of the chemicals and equipment used in the detailing process. Customer Service: Professional detailers often deal directly with clients and must be able to communicate effectively. Attention to detail is one of the most important auto detailing skills.

Automotive 242

Automotive Auto Mechanic Training Education Vehicle 242

AutoFix

FEBRUARY 13, 2025

Personalized communication has become a crucial factor in building trust, ensuring transparency, and creating long-term customer relationships. For auto repair shop owners, mastering automotive customer service isnt just about answering questionsits about educating customers, setting realistic expectations, and making them feel valued.

Service Advisor 52

Service Advisor Auto Repair Auto Repair Shop Customer Service 52

Tomorrow's Technician

JUNE 12, 2025

“Whether accelerating, braking or cornering, grip is at the core of what performance tires do and what most performance customers seek,” Abram says, adding, “If grip is 1A, then handling is 1B. Responsive tires allow drivers to translate steering wheel and pedal inputs into the dynamic handling maneuvers they crave.”

Vehicle 130

Vehicle Retail Technical Engineering 130

AutoFix

MARCH 19, 2025

In the auto repair industry, customer service is just as important as technical expertise. One of the biggest challenges shop owners and service advisors face is handling difficult conversationsespecially when customers express frustration or assign blame for vehicle issues.

Service Advisor 52

Service Advisor Auto Repair Shop Auto Repair Customer Service 52

AutoFix

SEPTEMBER 19, 2023

A major component in fostering this trust is exceptional customer service. But what does exceptional customer service entail? Bob Farrell, a legend in the service industry, provides a profound and simple answer: “Give them the pickle!” By embracing Bob Farrell’s “Give them the pickle!”

Auto Repair 40

Auto Repair Customer Service Auto Repair Shop Education 40

CATI

AUGUST 29, 2024

The Importance of Auto Body Technician Training Given the complexity and technical nature of the job, proper auto body technician training is essential. In addition to technical skills, auto body technician training programs often include instruction in customer service and business practices.

Collision Repair 100

Collision Repair Repaints Technical Vehicle 100

Tire Review Magazine

MARCH 12, 2025

Fox describes the tire industrys current state as one of consolidation, aimed at improving recognition and service. It enhances buying power, increases profitability, and standardizes processes for better customer service. Investing in the Next Generation Fox is involved in high school and technical college automotive programs.

Master Mechanic 59

Master Mechanic Service Advisor Management Education 59

AutoSuccess

JUNE 20, 2024

The car, with a 3-year lease, was generously donated by Headquarter Toyota to honor Osborne’s exceptional contributions to education. Since 2021, Osborne has led Lindsey Hopkins Technical College (LHTC), serving over 2,300 students in various technical programs.

Education 52

Education Car Technical Customer Service 52

Brake & Front End

JUNE 20, 2024

MPA has released two new Part Smart training videos recognizing the importance of educating both installers and everyday drivers about vehicle repair.

Master Mechanic 130

Master Mechanic Troubleshooting ASE Parts Replacement 130

Tire Review Magazine

DECEMBER 11, 2024

Doing the bare minimum is not in its DNA instead, the business is simply built differently, and has formed a foundation from its four core values that seep into every aspect of its business from its marketing approach, commitment to customer service, community involvement and technician training initiatives.

IT 96

IT Retail Customer Service Management 96

Autoflow

NOVEMBER 3, 2023

First, develop a structured training program that covers safety protocols, customer service and technical skills. Next, reinforce your auto shop quality controls with continuous education and certifications to keep your staff’s skills updated. #3: Now, no one has any excuses to fall short.

Auto Repair Shop 105

Auto Repair Shop Auto Repair Oil Change Automotive Repair 105

Advanced Technology Institute

OCTOBER 14, 2019

Formal Education: The Key to Success in the Heavy Vehicle Industry Driving, operating, and maintaining heavy vehicles require a lot of knowledge. How does formal education improve your job performance? Formal education is the key to working with a variety of heavy vehicles. Safety first. Makes maintenance easier.

Vehicle 52

Vehicle Education Hydraulics Mechanic 52

Autoshop Solutions

MARCH 19, 2025

We are beyond grateful for the dedication, craftsmanship, and exceptional customer service that Auto Shop Solutions brings every day to elevate our repair shops. Thousands of talented automotive service professionals join together every year. Now, that dream has been recognizednot once, but twicewith awards!

Auto Repair 52

Auto Repair Automotive Services Media Automotive 52

AutoFix

SEPTEMBER 6, 2023

This ensures that apprentices receive a comprehensive education, touching upon all facets of modern automotive repair. Incorporate Soft Skills: While technical knowledge is vital, soft skills like communication, customer service, and teamwork are equally crucial. This ensures that they’re always on the right track.

Apprenticeship 52

Apprenticeship Auto Repair Shop Auto Repair Automotive Repair 52

AutoFix

JUNE 19, 2024

Defining the Role of a Service Writer A service writer, also known as a service advisor, acts as the bridge between customers and the auto repair shop. Their primary responsibility is to ensure clear and effective communication between the customer and the technicians.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Service Advisor Technical 52

Advanced Technology Institute

OCTOBER 14, 2019

In many cases, the best way to gain knowledge and skill is by first completing a formal education program and then achieving certification. Second, you’ll learn the skills it takes to succeed in the industry that don’t necessarily involve engines and automobiles–speech, accounting, technical writing, and service management.

Mechanic 52

Mechanic ASE Automotive Service Excellence Automotive Services 52

Shop Marketing Pros

SEPTEMBER 18, 2023

A much-needed movement has been happening across our industry for some years now, and that’s the movement of shop owners from being mechanics who just happen to own a business to being businessmen who just happen to be technically proficient at fixing cars. It’s about educating people and sharing your expertise.

Auto Repair Shop 130

Auto Repair Shop Service Advisor Media Auto Repair 130

Driver's Edge

SEPTEMBER 18, 2023

If they do, it indicates a commitment to ongoing education and staying up-to-date with the latest advancements in the automotive field. You also want to look for a mechanic who is committed to ongoing training and continuing education. This demonstrates their dedication to staying current with the ever-evolving automotive industry.

Mechanic 52

Mechanic ASE Customer Service Vehicle 52

Shop Marketing Pros

JUNE 9, 2023

Usually, I write these things in an educational format, but this time I will mix a little storytelling with some education. Usually, I write these things in an educational format, but this time I will mix a little storytelling with some education. They have technical classes, management classes, and marketing classes.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Management Education 130

Automotive Training Centre

JANUARY 22, 2025

The automotive industry is full of dynamic opportunities, and becoming an auto body estimator is one of the most rewarding paths for individuals passionate about vehicles and customer service. Independent estimators must have a mix of technical knowledge, attention to detail, and excellent communication skills.

Collision Repair 293

Collision Repair Automotive Insurance Education 293

CATI

FEBRUARY 27, 2025

As you gain experience in the field, make a point to network with industry professionals and foster strong relationships with customers. A solid reputation for quality work and excellent customer service will set the stage for future business success. Combine your auto mechanic training with a concrete customer base for success.

Auto Mechanic Training 63

Auto Mechanic Training Mechanic Auto Repair Auto Repair Shop 63

Tire Review Magazine

DECEMBER 11, 2024

Doing the bare minimum is not in its DNA instead, the business is simply built differently, and has formed a foundation from its four core values that seep into every aspect of its business from its marketing approach, commitment to customer service, community involvement and technician training initiatives.

IT 98

IT Retail Customer Service Management 98