Customer Service Education Software 
Automotive Training Centre
NOVEMBER 13, 2024
Today’s vehicles are computers on wheels, requiring technicians to be mechanically skilled and have a strong grasp of software and digital tools. Over the past 20 years, we’ve seen that the most successful technicians and industry leaders understand that customer service and teamwork are as vital as technical skills.
Automotive Training Centre
MARCH 20, 2025
Others may specialize in brokerage, customer service, or safety compliance, ensuring fleets meet regulatory standards. Students receive hands-on training in industry-standard software, preparing them for real-world challenges in transportation operations.
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Tomorrow's Technician
JUNE 17, 2025
Learn what vehicles they’ll need serviced and what equipment you’ll need, as you’ll need to provide services for the majority of vehicles your customers repair. Much of your time will be spent educating on what needs to be calibrated and why.
Automotive Training Centre
MAY 3, 2024
The Rise of Generative AI in Automotive Design and Manufacturing Generative AI refers to artificial intelligence that can design software, predict outcomes, automate tasks, and even create human-like text based on the data it is fed. New automotive technology is transforming customer service and vehicle maintenance.
Automotive Training Centre
APRIL 19, 2024
The responsibilities of a Fixed Operations Manager include managing service operations to ensure high-quality maintenance and repair services, overseeing the inventory and sale of auto parts and accessories, enhancing customer service, monitoring budgets, and leading the team to achieve departmental goals.
CATI
DECEMBER 12, 2024
Enhanced Customer Service Telematics enhances the relationship between repair shops and customers by providing transparent, data-driven insights. Mechanics can explain issues using precise metrics and offer tailored solutions, improving trust and customer satisfaction.
AutoFix
FEBRUARY 13, 2025
Personalized communication has become a crucial factor in building trust, ensuring transparency, and creating long-term customer relationships. For auto repair shop owners, mastering automotive customer service isnt just about answering questionsits about educating customers, setting realistic expectations, and making them feel valued.
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