Collision Repair Customer Service Insurance 
Automotive Training Centre
MARCH 19, 2025
Auto body estimators play a crucial role in the collision repair process, assessing vehicle damage and determining the cost of repairs. Many begin their careers as collision estimators, assessing vehicle damage and preparing repair quotes. What career opportunities are available for an estimator?
Automotive Training Centre
JANUARY 17, 2024
Carving your niche as an auto body estimator in the competitive collision industry can be challenging. But entering the industry as an independent contractor, where you’ll be in direct competition with giant insurance companies and other collision repair shops, can ramp up the pressure in multiple folds.
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Automotive Training Centre
MAY 1, 2024
The role of a heavy duty estimator is essential to automotive and heavy machinery repair. These professionals assess damage, calculate repair costs, and facilitate communication between repair teams, insurance companies, and clients. Project Management: In many cases, estimators also oversee the repair process.
AutoInc.
FEBRUARY 21, 2024
Among more than 88 auto insurance companies graded by collision repairers in terms of how well they work to ensure quality repairs and customer service, 25 received a “B” or higher to earn a spot on the “Honor Roll” in the 2024 CRASH Network “Insurer Report Card.”
Auto Service World
OCTOBER 19, 2024
Types of Auto Body Repair Services There are several services in auto body repair, each important for different types of damage. Here are some of the common services offered by most auto body shops. Good reviews may tell about reliability, quality of work, and customer service; bad ones show possible red flags.
DRIVE
OCTOBER 14, 2024
In the collision repair industry, a constant stream of work is key to both profitability and sustainability. The nature of the business means that delays can occur—whether it’s waiting on parts, insurance approvals, or customer decisions, cars can sit in your lot longer than anticipated. A win-win for both businesses.
DRIVE
JULY 8, 2024
As the owner, you’ll need a well-rounded approach that includes excellent customer service, streamlined operations, smart marketing plans and a commitment to always improving your shop – even if it’s making money with a great crew, improvements can be made. But succeeding requires more than just car know-how.
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